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'Repair' that isn't fixed
CampManager
Posts: 3 Newbie
We recently had our washing machine repaired; it was coming up with a specific error code, meaning water wasn't getting hot and nothing was getting clean. The engineer came and diagnosed a problem with the thermostat and the mother board thingy inside.
A week and £300 later it was 'repaired', but when trying to do some washing, it now doesn't spin. Water now gets hot, but remains sopping wet. When calling engineer back he thinks either its a duff mother board, or is suggesting the motor is also broken, and needs replacing. If this is the case, then obviously I might as well chuck it away and get a new one as it'll be cheeper!
My question - if the originally diagnosed problem was not the full extent of the issue, am I entitled to have a refund on the parts and labour that I have already paid for? And if so, is this covered under section 75?
Many Thanks
James
A week and £300 later it was 'repaired', but when trying to do some washing, it now doesn't spin. Water now gets hot, but remains sopping wet. When calling engineer back he thinks either its a duff mother board, or is suggesting the motor is also broken, and needs replacing. If this is the case, then obviously I might as well chuck it away and get a new one as it'll be cheeper!
My question - if the originally diagnosed problem was not the full extent of the issue, am I entitled to have a refund on the parts and labour that I have already paid for? And if so, is this covered under section 75?
Many Thanks
James
0
Comments
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If I was a camp manager I'd mince down to their office, say my piece and flounce out.
HTH0
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