Paid for the goods but never received them -CHADDERTON SALVAGE

wo817466

Hi could do with some help my step son (17) recently had to purchase a gear box. Lesson to learn but went for the cheapest! Paid his money by card, and was told delivery date, he was keen to know it would be delivered on time and was on the phone to them all week. It never came. When he asked me to look into it a google search came up with a complaints site. CHADDERTON SALVAGE have a history of not delivering or delivering poor quality goods. Step son made numerous phone calls was frustrated and I have to say rude, however so were the staff. I emailed to cancel the delivery and asked for a full refund, and there was money credited to his account, however it was taken out the same day, they are now saying its to be taken up with the bank. They now don't answer the phone and I would appreciate ideas on how to take this forward.

Thanks

jamesdrew

If he paid by credit card, tell him to ring the credit card company and ask for a chargeback on the transaction explaining the situation. The credit card company will stop the payment to the supplier and your son will not have to pay any interest or charges whilst the matter is investigated. This is one of the reasons why it is so good to pay for such a service with a credit card and if the goods were not delivered your son will not be charged. Good luck . . .

wo817466

Thanks for speedy reply, however he had just started his first job and finally had money! So paid using his debit card. So no come back there any other ideas?

jamesdrew

Call the bank first thing in the morning, talk to them, explain situation and see what they can do. They should be able to help because, in effect, the seller has commited fraud.

wo817466

Ok I will start there, going to contact trading standards as well thanks

Lip_Stick

wo817466 wrote: »

Thanks for speedy reply, however he had just started his first job and finally had money! So paid using his debit card. So no come back there any other ideas?

If he paid using a Visa debit card, he can still do a chargeback.

Mankysteve

Is that the shop Middleton road? The place that does the second hand stuff?

wo817466

Thanks lip stick, never even heard of that will give it a go!!