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Scam Advice
Dear all, I recently replied to a Gumtree ad to purchase an Apple iPhone 3G - the guy was offering it new and boxed for £180. I paid this amount into a bank account he gave me details of and it turns out he is a scammer - a pack of blank dvds turned up and he just fains ignorance. I have logged a crime with the police and…
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faulty fabric
Hi i made some curtains for a customer of mine as she had just moved house, after about 9 months she took them down to wash and discovered that the fabric seems to be falling apart, consequently i took one of the curtains back to Fabricland, they sent the curtain to head office where i gathered they would have sent it…
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Help! We are victims of a fraudulent website
My husband recently paid to buy an EPOS product from a company he found online. They told us we had to pay into their account and we did pay into Natwest. The product never arrived. We have chased and chased. They said it was coming from a manufacturer in the US. At one stage, they said they would replace the product with…
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Owed money
Hi there, for some reason my old account has been lost on here ( its been a while) Is yogi still on here? anyway I am after some desperate advice1!! Over a month ago a customer of mine ( self employed) was robbed. We replaced their PC's and server, comes to approx 10k They are a solicitors firm. The Solicitors firm is now…
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Claiming Free Gifts
Hi, I recently bought a Brother sewing machine from Argos, it clearly stated in the Argos, claim FREE accessory kit, I asked about this at the counter and the helpful shop assistant told me I had to go online to the Brother web site. The box also had a sticker on saying the same. I tried and couldn't find the offer on the…
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Electrician Didn't Complete
Hiya just wondered if anyone had any advice really, or if something similar had happened to anyone else. In December last year, I had a new carpet fitted on my stairs, just as the fitters were finishing off, my electric blew. I went upstairs and the fitter said it was as he put a staple in to the carpet it all blew. to cut…
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Faulty Washing Machine & The Sale of Goods Act
Hey guys, hope someone can give me some advice on this My parents brought a John Lewis Washing Machine 3 years ago in Jan 2006 and it was a really good machine with no faults or problems at all. However in the last month its got major problems with its computerised programming system and sometimes works fine and sometimes…
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Domestic & General + Beko fridge freezer = nightmare
I have a Beko american style fridge freezer that is 18 months old. It has been broken for over 2 months, and despite more than 4 calls from the reapir guy (under an extended warranty from Domestic and Genral insurance) they have said they cannot fix it, and will replace it. The Beko model is unavailable, so they have…
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undelivered order refund?
My fiance and I have parted and divide all of our belonging apart from the furniture that we have paid for (inc delivery) but has not yet been delivered. We have been refused a refund with the offer of a credit note (which neither of us want). Are we entitled to a refund on goods we have not yet received ?
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Atlas Editions pests
The OH got a couple of models from Atlas editions and we paid by cheque. Since then we keep getting, once a month, an invoice asking for payment and enclosing loads of new bumf. Every time, I send it back saying we paid this already, chq number this, date that... but they always send another one.Not threatening, just not…
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Revenge Of The Phantom Gym Membership
Dear all, Received a somewhat intimidating letter from a gym yesterday claiming I hadn't paid for my membership and could I call them before a BIG LOOMING DEADLINE to pay up. Little bit surprised by that as I haven't been a member for more than two years. (Yes, cancelled in writing as well as cancelled D/D). Customer…
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Cancelling a Conservatory build order
We signed a contract and paid a deposit to buy a conservatory a few months ago. Within days of signing however my husband lost his job, we put the order on hold and hoped we could resume. However 6 months later things have got even worse for us and we can no no longer afford to carry out the work. We have asked to cancel…
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Thomas Cook cost of name change amendment
Can anyone help? I booked a holiday 4days ago over the phone in a Thomas cook store. The girl assumed my sons surname was the same as mine, she didn't ask ( i failed to say ) When we noticed ( thank god it was not at the airport ) the girl said there was a £30.00 charge as it was my fault as i had signed and checked it,…
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Currys Coverplan Laptop
Hello, I sent a laptop in for repair at currys due to a faulty screen. A few weeks later i was told to pick it up from the store but when i got there it had been given to somebody else. After a week of being missing it is now back at the store. My concerns are that the coverplan is no almost up and somebody else has had…
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Driveway service not completed 2 years on
Hi, I am looking for some advice on where I stand with a company we employed to do our driveway. In Aug 07 we paid someone to do our driveway - it was a huge job and they quoted us reasonably for it so we employed them to do it. They done it and we were really satisfied with the result. However, in their written quotation…
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Intimidating trader in uxbridge
Has anyone in the Uxbridge area had consumer problems with an optical business and suffered intimidation?
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Car question
Hi All, I brought my car through carcraft 3 years ago and part of the '5 star promise' is that all cars will have a full check into thier history. We were not told of any problems and have had none until we have tried to sell it recently when it appears in 2005 the mileage was recorded at 78000 Miles but in 2006 it was…
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Swarovski ring bought at airport - no refund allowed
Hi, Been on the phone and internet all day hoping someone can help! 2 days ago bought a Swarovski ring from the branded Swarovski shop in Turkey in Dalaman airport. Ring too big and despite the advisor claiming it could be returned in the UK Swarovski are saying there is nothing they can do. Head office no help despite 3…
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Screwfix floor tiles- colour variation & customer service
Hello I'm hoping someone can offer some advice, or let me know what my rights are. We ordered 10 boxes of vinyl floor tiles a couple of weeks ago from Screwfix. They arrived, looked ok and so we started to fit them. They were all the same bath number. Towards the end of fitting them we could see that some were slightly…
