Faulty Washing Machine & The Sale of Goods Act

DanielJUK

Hey guys,
hope someone can give me some advice on this

My parents brought a John Lewis Washing Machine 3 years ago in Jan 2006 and it was a really good machine with no faults or problems at all. However in the last month its got major problems with its computerised programming system and sometimes works fine and sometimes does not run its programmes properly at all. Its getting worse and we paid for an engineer who looked at it, as its now past its 3 years warranty that came with it and he said that it would be so expensive to replace that part it would be better and cheaper to buy a new unit

We contacted John Lewis by phone who said sorry to hear it but the warranty is up. Researching the sale of goods act we wrote them a letter stating that we did not feel that it lasted a reasonable length of time, its basically too faulty to continue using, 7 months out of warranty.

We had a reply to the sale of goods letter which said...

At the time of purchase the washing machine came with a three year guarantee. As that time has now passed, fault free, then John Lewis Direct cannot agree to replace the appliance.

There would have been an opportunity, at the time of purchase and towards of your guarantee period, to extend your warranty to five years. As this option was not selected then John Lewis Direct cannot agree to cover the cost of any repair.

Do we have any legal or consumer claim at all under the sale of goods act for it to last a reasonable length of time? or is it just a tough unfortunate coincedence that its faulty when it is?

Thanks for any advice

Daniel

Halloway

The best you could hope for is for JL to contribute to the cost of repair as you might reasonably expect a washing machine to last five years. You will not get a replacement or refund (if indeed that's what you want.)

The fact of the matter is that you could have bought a five year warranty and chose not to so JL is not unreasonable in saying 'tough luck'.

dmg24

I agree with Halloway. However, I note that you bought from JL Direct, and would advise that you contact JL head office rather than trying to deal with them.

Halloway

dmg24 wrote: »

I agree with Halloway. However, I note that you bought from JL Direct, and would advise that you contact JL head office rather than trying to deal with them.

Well spotted, sir.

gordikin

Halloway wrote: »

Well spotted, sir.

Should that no be well spotted, lady? As dmg very much is one!

Halloway

gordikin wrote: »

Should that no be well spotted, lady? As dmg very much is one!

Is he?

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gordikin

She is 100% female!

payless

How much was the machine ?