Thomas Cook cost of name change amendment

mighty_hammers

Can anyone help? I booked a holiday 4days ago over the phone in a Thomas cook store. The girl assumed my sons surname was the same as mine, she didn't ask ( i failed to say ) When we noticed ( thank god it was not at the airport ) the girl said there was a £30.00 charge as it was my fault as i had signed and checked it, yes ok i take responsibility. But the the price suddenly went up to £40.00, the booking form actually says £35.00. she had some guy on the phone i assume their booking office and unless i paid there and then no holiday. So do I have any rights to insist only a £35.00 charge, or should i just be grateful my husband noticed now and not as we got turned away from the airport!

Ivory_Tinkler

Did you query why they were charging you £40 when it stated £35 on the form or did you not notice this until you got home? Have you rung them to ask why they charged you £5 more?

notsorichandnotsofamous

are you due to travel soon ?
Normally the nearer the holiday gets the more admin charge you will pay !

mighty_hammers

i am going into town today i do travel in 2 weeks time, but their so adamant that everything i signed for is correct. I know its my fault I'm just not impressed that the girl who took the info lied and said she read out my sons name over the phone, i think i might have picked up on that if she had.

Ivory_Tinkler

I think if you have a form that states £35 for an amendment and you were charged £40 then they need to explain why. I don't think maybe the tour operator lied, just probably made a mistake because she wouldn't be gaining from it if the charge was going to Thomas Cook.

Freddie_Snowbits

Life's rich tapestry, did you check the details before parting with cash. If answer no, see lesson No 1!