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Exploading asda can
Hello We had quite a scary accident in the car last week. I'd bought a 6 pack of Asda cloudy lemonade, opened it and left 5 cans in the back of the car between my kids (6 & 9). We'd been in the car less than half an hour and were driving home. I asked my daughter to pass me a can. Next thing, we heard a really loud bang…
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Washing Machine - Independant engineer's report
My washing machine has broken down just outside of the 12 month warranty. I've contacted the retailer and they've agreed to help as long as I get an engineer's report and this shows the fault to be a manufacturing defect. The problem is the rear/outer plastic drum has broken which means the machine doesn't hold water. The…
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Argos - Not delivering within the 28 days
Just bought myself a flat and needed a sofa pretty quickly. Decided to go with Argos as they stated they would deliver within 28 days. I got a phonecall (well it was a recored message) from them on the 25th day stating they would be unable to deliver within that period of time and I would have to wait another month. I…
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Shoes 'broken' after a couple months wear
I bought some mens shoes, £90 they were. I have worn them quite a lot since purchase in May this year but now I notice heel has started to come off... I could try and glue it back on but you don't really expect to do this with a £90 pair of shoes do you? and also it could happen again... So my question is, am I entitled to…
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Charged 17.5% VAT instead of 15%
I went and got my photos taken for a passport renewal and used a local Photo-Me booth. After paying the standard £4 and getting the photo taken and then developed I noticed that on the printout it stated that the £4 was made up of 17.5% VAT i.e. 60p. I'm just wondering if this is allowed and is it illegal? I know the sums…
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Toshiba TV warranty help.
Hi all I was wondering if anyone could help by giving me some advice/info. I purchased a Toshiba TV today and there is no information regarding the 12 month warranty in the documents provided. With some other electrical items I have purchased I have been required to register the product in order to activate its 12 month…
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Taking things back to TK Maxx
My wife bought myself and my son two pairs of shorts each. The idea was to see which pair we liked and then take the others back and get a refund, as we were not in store to try them on. My local TK Maxx exchanged the adult ones but refused to exchanged the child ones as they suggested that they were swimware and they do…
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Help please
I have just been to my bank online and have seen a DD to CVRPLAN for £5.34 made this last week. 1st off I checked online and found this thread. I haven't made any contract with Love Film Online directly or indirectly. how are they allowed to do this, this is tantemount to stealing my money. I have directly canceld the dd…
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sold as seen - urgent advise needed
Hi , please can someone advise me , Yesturday we went and bought a small caravan , the lady who sold it to us was nice and all seemed well. But today we notised a bad smell after its been locked up all night. My husband has located the problem and it turns out the side of the caravan corner is all rotten (it was hidden…
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Sales - Can I reclaim the money?
Hi, We bought a trampoline from B&Q on our credit card Tues this week, I went back in yesterday to find the exact same trampoline on sale for £40.00 less. I'm sure that I once heard that if you buy something on a card & goes on sale within a certain amount of time you are able to reclaim the excess but I could be imagining…
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main dealership advice required
guys, i put a deposit down over the phone on a second hand car from a main dealership, they descibed the car to have one scratch and if it wasnt as they said, i could have my money back, when i viewed the car, the alloy wheels were a disgrace, so i demanded back my deposit, they said we will refurb them and continue with…
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Shell Garage "held me hostage"
I have just waited 40 minutes for the privilege of paying for petrol at a Shell petrol station.:mad: . The Chip n Pin card was not working, the operator called his manager who arrived 25 minutes later (he told me it would be 5 mins) and I got no apology from the manager. Obviously I told the manager I was owed an apology.…
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Website purchase can't be refunded due to T&C
Hi guys, I've recently bought something for my brother from an online website, which stated in the T&C, that no refunds would be given once you'd paid for the item. Now, my brother needed support for the product, so sent an email through to them. Trouble is, they've not replied back even though as part of the…
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Royal Mail failed to provide PO Box service for 10 months, offers token refund
I've got a bit of a dilemma and was hoping someone here might have experience with the Royal Mail complaints procedure. I paid £120 for a year of PO box service which I found out wasn't working due entirely to RM's failure (I have this in a signed letter) and was only fixed last week -- 10 months into the service. Royal…
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New car....
If this is in the wrong place, please point me in the right direction. There is a car dealer near us and I've been looking into changing my car as my current one is too low and I've just had back surgery. I looked on their website and they dont mention anything about trading /government scrappage scheme on your old car on…
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Dell Won't Let Me Cancel, Help!
Hello. I am hoping to get some help dealing with Dell. Last night I put an order in for a Sound Card, as all the other places I would normally try were out of stock. Today, Dell emailed me to say it was going to be delayed "Due to the popularity of the product our demand has exceeded supply". This is after taking my money.…
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ASOS.com havent delivered my stuff and the customer care is useless!!
Hi I ordered some clothes from asos.com on the 13th july, and they were meant to turn up 2-3 working days later. By last Thursday at the latest apparently. I have patiently waited in for a whole week, but my order still says order processing? So it hasn't even been sent out. Whats bugging me is that they debited my card…
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Shoplifting - or not....??
Hi all Apologies if this isn't as important as some of the other threads on here, but i'd like some advice all the same if that's ok...? I recently bought some clothes from a well-known high street store, paid and left. HOWEVER, dippy assistant hadn't removed a security tag leaving the alarms to go off, security to come…
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Offered refund but now being ignored
My girlfriend bought a bouquet of flowers from https://www.britishbouquets.co.uk and when they arrived the flowers were dead. The packaging/wrapping was a disgrace. They also claim 'free chocolates with every order', however no chocolates were with the order. So as per their website terms, she took photographs of the dead…
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Highcreditscore.co.uk & rewardsnow.co.uk [TEXT DELETED BY FORUM TEAM]
[TEXT DELETED BY FORUM TEAM]I remember a couple of months ago requesting a credit check on line. As a result these two websites have been debiting my account of 19.95 each, each month. Does anyone know How I might be able to get my money back I am already struggling bearley being able to pay more bills and feed myself &…
