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My consumer rights on faulty carpet
hi i have a carpet some 8 months old from a reputable local dealer who the family have used for a good few years May i point out that it was of supposed good quality i complained to the carpet shop about two lines down a 3 foot length of the carpet who organised an independent assesment on behalf of the manufactures.The…
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Rights on faulty ring
My husband brought me an eternity ring for Christmas from an independent jewellers which was too big for me. When we took the ring back to get it resized the manager assured me that the ring could be reduced in size without distorting it. The ring was reduced from a size M to H. A week after getting the ring back, one of…
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Dept Collecting Agency Advice please.
I have been contacted on numerous occasions by a debt collecting agency for a debt I owed. The problem I have is I have paid them in full for the debt, but they continue to ring me lots of times a day. What should I do? Please help.
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Cash payment - receipt so I am covered?
I'm buying a telescope for £1600 and the seller wants cash. No reason to doubt him, seems very genuine and driving quite a way to deliver the scope and let me check it all out before hand. I just want to cover myself when paying cash thats all ( or cheque for that matter ) How best to do a receipt saying that we both agree…
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Have returned items bought online but still no refund.
I purchased two girls dresses and headbands from an online retailer. The sizing was not accurate (far too big despite the label being correct age), there was also a stain on one of the dresses. There was no returns form in parcel so I telephoned company and they told me they woud email something for me to print off and…
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Is there any limit on amount of sale items bought?
Hi, I was at a factory shop today and as the prices were really good I had quite a few items. The sales assisstent was really funny with me and she said she had to check with the manager that I was allowed to buy them all. He said I could on this occasion. She made me feel like I was doing something wrong when all I was…
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Pigsback next catalouge. HELP PLS arghhh!
A while back pigsback were doing an offer for 100pp to get a free next directory.. This was agesss ago. But this month they have set up an account without asking with a credit limit and are trying to charge me £3.75 for a catalouge which i believe you pay anyways but i was under the impression it was completely free!! I…
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Hotel extras
I stayed here http://www.principal-hayley.com/venues-and-hotels/the-derbyshire-hotel/guest-rooms-and-suites I thought the text on this page misleading. I was charged £15 for internet access, when it says it comes as standard. Then when it didnt work I had to phone tech support on a freephone number twice from my room. In…
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Rights when sent wrong item
I ordered a DVD from Play.com and was sent the wrong one. I reported it to them and they said they would send me the correct item but I have to pay for it to be returned via recorded delivery. Surely they should pay for their mistake? Was just wondering if anyone knew what my rights were regarding this? Cheers.
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Company refusing to honor warranty
I bought an electrical product from a store in July 2007 and on the box it says "2 Year Warranty". Recently the item malfunctioned so I put my request in to return it assuming I am still covered on this warranty until July 2009. July 2007 to July 2009 = 2 years. The email they sent back said something along the lines of:…
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Manweb Chasing Me For Money Not Owed - Help
I would really appreciate some advice on this re my legal rights and also where I stand in practice. About 6 years ago I lived in a shared house with four other people who I didn't know previously. We had some problems with the Manweb bill and I sorted it out. When we next got a bill my name was on it. I phoned up Manweb…
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Help please - Debit Finance Collections LTD demanding payment
I am a newbie on here and think I know what the answer is but I'm furious and just need confirmation that Debit Finance Colections are saying the right thing. I joined a kickboxing club last year for £30pm paying by direct debit. These DD's were collected by a company called Debit Finance Collections LTD. I am leaving the…
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Where do i stand
Hi all, ordered over the web from a company 11 weeks ago, (DeealExtreme) Hong Kong based, parcel never arrived after two weeks so I was asking where is my parcel. They told me please be patient, weeks have passed now 11 weeks down the line still no parcel! They are willing to give me credit but are reluctant to give me a…
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shop takes 10% of refund?
hello all, yesterday i bought a keyboard at £350. i took it home & realized i didn't want it any more, so i took it back to the shop around 2 hours later & asked for a refund. the shop said they don't normally do refunds but said they would but they'd keep 10% due to inconvenience. that was £35 for the keyboard being out…
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Insurance Policy not covering what we asked for!
I took out an insurance policy in July last year for my house, personal contents and business insurance (with stock covered). The company I used sent the documents out but we did not receive them - we contacted them again confirming address etc and again nothing was received, however the owner of a shop we had previously…
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Warranty but can't find receipt.
I know I'm really stupid and I'm sure I've just put it in a safe place :confused: but I can't find the reciept. Our portable dvd player which we brought from Aldi on 13 Nov 08 is no longer working and the guy on the helpline happily told me to post it back to them with the fault card and the reciept. Is there any other way…
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Virgin Active - unfair contracts
I just want to warn people to steer clear of the Virgin Active Diamond membership. I've been a member of my local VA gym for 15 months now. I've just moved house so called them to cancel the membership. I assumed that this would be easy enough as I was over the standard 12 month contract period . Unfortunately Virgin has a…
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My rights with hair removal cream
I've got a problem, hope someone can help me with. Wednesday night i used some Nair hair removal cream. Its literally burnt patches of my skin off my face :eek: I done everything that it says on the box correctly, i only had it on for not even a minute when it started burning so i cleaned it off immediatly. I would hate to…
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Bike / car accident
Dont know if anyone here can help me? When i came home today i had a bit of a shock. I had a letter from a man who i had a car accident with in October. He was on his bike and i clipped his back wheel and knocked him off. Felt really bad about the whole thing and was very sorry etc. (I was very sorry and trust me i dont…
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Faulty Car, what are my rights??
Hi I was hoping to get some advice.... I purchased a 2005 reg Vauxhall esate car from a well known TV advertised car supermarket on Dec 12th 2008 (3 months ago). The car cost £4,495. Since purchasing the car I have cover an additional 12k miles taking the mileage upto 48,000 from 36,000. The other day I started having…
