My consumer rights on faulty carpet

beattie

hi
i have a carpet some 8 months old from a reputable local dealer who the family have used for a good few years May i point out that it was of supposed good quality i complained to the carpet shop about two lines down a 3 foot length of the carpet who organised an independent assesment on behalf of the manufactures.The assesor told me that there was a fault with it. i have since been sent a letter from the dealer saying that the manufacturer is offering a " gesture of goodwill" £150 in full settlement without prejudice to be valid upto 28 days I am not at all happy the fault is in an area that has no foot traffic so is surely a manufactured fault . How do i stand , i just dont know what to do about answering the letter or which direction best to follow. regards Beatrice

tbw

beattie wrote: »

hi
i have a carpet some 8 months old from a reputable local dealer who the family have used for a good few years May i point out that it was of supposed good quality i complained to the carpet shop about two lines down a 3 foot length of the carpet who organised an independent assesment on behalf of the manufactures.The assesor told me that there was a fault with it. i have since been sent a letter from the dealer saying that the manufacturer is offering a " gesture of goodwill" £150 in full settlement without prejudice to be valid upto 28 days I am not at all happy the fault is in an area that has no foot traffic so is surely a manufactured fault . How do i stand , i just dont know what to do about answering the letter or which direction best to follow. regards Beatrice

Personally I would expect the shop to sort this out for you - and I'd want a replacement ! Why should you put up with an obvious flaw (which has been identified as a fault by an assessor) - you've paid for a perfect carpet and thats what you should get !

Something simialr happened to a work colleague a while back and the store faffed about a bit but finally relaid a new carpet. Presumably the store then tried to get a refund from the manufacturer - but, I'm sorry, thats their problem not yours.

I also had a problem with a carpet newly laid all through the hall, stairs and landing at my old house. Shortly after laying it, it was very obvious that there was a distinct clour change halfway along the landing. The store insisted that there was often a colour change part way along rolls of carpet and said I'd have to put up with it ! I told them they were talking a load of old codswallap and asked if they'd like to explain their excuse in a Small Claims Hearing - they reluctantly agreed to either replace the carpet along the whole landing or give me a significant discount. I agreed to the discount, bought a nice rug and put that down over the flaw. (and still had some money left). I wouldn't have accepted that if the flaw had been in an obvious place in the living room etc.

Stick your heels in and sthe store sorts it PDQ.

beattie

thanks for the reply. i personally want the carpet up and replaced . it is not what i paid for. It is no excuse but it it is a lot of hard earned money for something that is "flawed"
i will get in touch with the shop . You have at least given me some confidence as to what i should do and say regards beatrice

jonesMUFCforever

And if you get any trouble with getting a new carpet get in touch with Trading standards ASAP.

beattie

i will, . i forgot to mention it is a large lounge carpet so the "tram lines" are "on view"
regards beatrice

Alias_Omega

Replace only.

Tell them.

Barneysmom

The tramlines you describe were on my carpet when it was laid 3 weeks ago. I thought it was strange, but left it and now they've comepletely disappeared. Hold on to the cheque for a while till you've vacuumed a few times, they might go away like mine did. It might have been something to do with the way it's been stored or shipped.

beattie

thanks for your help but these lines are a fault and not what you suggest . i brought this up with the asseser no amount of vaccuming wil solve the problem
regards beatrice

beattie

i have taken advice from here and been succesful in getting my money back on a faulty carpet . The only point is the shop i bnought the carpet from will not repay the fitting costs that i paid for for the damaged carpet it is only £80 but i reckon i should get that back from the retailer or manufacturer any thoughts or advice
regards Beatrice

deanos

I would have thought you are entitled to the charge back as you should be in a position before you started not worse off, only thing is you have had it 8 months.

kazzah

the independent assessor THEY sent has said the carpet is faulty
DO NOT accept £150 as a "gesture of goodwill"
you are LEGALLY entitled to a refund or replacement