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Broadband & internet access

Archives for May 2020

Pobroadband - appalling
Signed up to PObroadband a couple of months ago - initial speed was ok around 30 then about a month ago it dropped to around 3 - when it was working. It kept dropping its internet connection for a few minutes or even an hour. Logged a service request and a month later have had little response from them They claimed to have…
leaving BT rant
Should I ever consider returning to BT, please shoot me in the knee. After 25 years we received the worst service in the country with their completely mind boggling pricing structure, price hikes during the contracts and lousy "loyalty" offers each year after haggling to a desperation point with an "advisor". I asked for a…
Best VPN
I'm currently have the free AVG for a VPN and was wondering is this one ok or are there better ones. I ideally want one that is good for several devices. Any help would be greatly appreciated.
Virgin Media M50 broadband offer £23.95 per month £100 refund not offered on Virgin site
I have just tried to take advantage of this offer through the MSE link and it takes me to the Virgin site but this offer doesn't appear . The cheapest of which is £28 per month for a 12 month contract with a £50 credit. Am I missing something? Anyone else having the same problem?
Shell Energy joining gift wait 90 days but then no gift card - already late to the agreement
After waiting 90 days I complained just to get this reply: "Shell Energy (Shell Energy) May 20, 2020, 7:53:18 PM GMT+1 Dear John, Thank you for your email. We apologise you have not yet had the link to your gift card. As it is only one day after the date you were to recieve your link, give it another seven days to see if…
Major issues with BT Basic, disabled customers and cooling-off period
Hi everyone, I will try to make this short.I am a person with disability and have placed a BT Basic order in April (£5 basic telephone + £5 basic broadband). They assured me I would not be charged any activation fees or other fees that are not BT Basic.They are supposed to send me a form so I can be assessed for…
Anyone had experience of renewal process with NOW?
My contract with NOW is up next month and I've about 20 days to go. According to NOW you're supposed to get renewal info 10-40 days before a contract expires. I wondered when NOW sends it out in practice and would I have to give notice that took me beyond 12 months if I switch (which I'm likely to do).
BT dropping Yahoo server
hi I am furious with BT. Yesterday they sent me an email at 3am with no notice cutting my email address off as they were leaving yahoo and with no notice stopped my email and sending a complex email saying had to delete my yahoo and reload their own BT server ! Not only did it not work fully but I have lost all by sent box…
14 Day Cancellation Charges
Hi all, looking for a little advice. Recently signed up with Plusnet, waited 13 days for connection. On day of connection, we found out (told by BT engineer who visited) that we have a virgin telephone socket in main room where TV ariel socket is, where we want our router to hardwire to 4 devices (TV box, desktop,…
EE 4G Broadband
Considering switching to EE 4G Broadband due to the low speeds I’m getting with standard broadband from BT. Would appreciate the thoughts of anyone who has used the EE 4g broadband.
Huge charge for cancelling BT broadband
Hi as many of you out there im self employed and finding money is very tight right now. I want to cancel my BT broadband package but will be hit with a massive fee of £544 because the contract is not due to end until December 2021. I cannot afford the package I have now as circumstances have changed so much but cannot…
universal service obligation- anyone successful?
A bit of context first. I am connected to an exchange and there are 6 green boxes connected to the exchange, our max download speed is about 4 mbps and upload is about 0.8 mbps. It takes about 20 mins to upload a 5 second low quality video clip, so not very good. Five of the green boxes have fibre to cabinet with copper to…
Sky broadband - poor connection, willing to upgrade - how do I contact
Hello all, My wife and I are both working from home and our broadband is atrocious at the moment. I would like to discuss issues with an advisor and happy to upgrade if needs be but as I am not high risk I am advised not to call. Does anyone know a way of speaking to an advisor at all? regards
FTTP - location of the ONT
Hi all I'm considering getting FTTP for my house in the UK and wondered what say I will have on where the ONT is placed. We are on a new build which has the trunking to the house, so install should be simple enough just to blow the fibre through. However.... My current phone line goes through that trunking and in through…
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Virgin Media works have damaged my house
Hi. I am looking for some advice please from anyone who might have had a similar problem as me or anyone who has any information that they could share. Virgin Media are currently laying new cables in my area. The works have gone down the side of my house (130 year old end of terrace) and some of the digging is up to the…
What price per month is a good deal for BT Fibre 1 (including line rental)?
Hi, If renewing a contract for BT Fibre 1 (including line rental) around now, what do people consider is a good price for this service? Not necessarily the rock bottom, but just what people consider reasonable. Just wanting to get a ball park figure vs what prices BT offer this package to individual customers for? Also I…
Broadband contract
We live in the countryside with poor broadband. We changed to WiFi broadband which is better but still poor. We were approached by a company who said they would provide cable broadband to the area if enough people signed up. We signed for an 18 month contract. Since then cable has been laid by another company and our…
Virgin media home move exit fees
Hi guys, i need some help...i am moving into my first mortgage home from renting for about 9 years i am currently with virgin media broadband..i rang them up yesterday to tell them and gave them my new address and moving date only for the woman to say theres no virgin media in that area and that i will have to cancel. I…
Fleur Telecom charging for nowt
Hi Guys, Newb here. Fleur Telecom are sending us bills (now totalling £66) despite the fact that we haven't used their "box" to make calls for approximately 2 months. They've ignored our emails. Now they've sent a letter threatening to contact a credit reference agency. Any ideas? Thanks in advance.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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