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Broadband & internet access

Archives for May 2020

Switching broadband from Post Office - instant?
Coming to the end of a 12 month contract with PO broadband which has been terrible so looking to switch. Initial switch to them from Plusnet was a pain, took over a week to sort, wondering if switching back to Plusnet will be seamless, particularly at the minute, anyone have any insight? Have switched between providers…
Does anyone know anything about Virgin Media installation?
We currently have Sky TV/Phone/Broadband but the internet is dire. I want to get Virgin (broadband only) as the estimated speeds are nearly 100x better and doesn't need the phone line which the sky is using. The Virgin website confirms that my address can be connected. What I don't understand is how the cable will get to…
Parental Controls - Shell Energy Broadband
Beware Shell Energy Broadband - they have NO parental controls. I realised this on Day 1 of the service, but Shell Energy won't let me leave without paying a full year - this means there is NO WAY to set the router to block !!!!!! sites - not ideal if you have teenagers. Any suggestions?
Any happy TalkTalk customers?
Just signed up to there faster fibre with TV and free Amazon prime for £25pm. I'm now seeing quite a few complaints of intermittent connection problems and Zero customer service. Am I just reading the bad press or should I be looking to cancel and move supplier?
Is there a usable email address for Virgin Media
I have an issue with Virgin. Trying to phone them I cannot get past their requirement for me to punch in a password of which I have no knowledge. I have tried to use their chat facility online but have waited around for 2 whole days for the right department to respond with no success. I found an email address but Iv'e had…
Contact Plusnet as ex customer
Changed provider as of March 16 (to John lewis, provided by Plusnet!). Plusnet removed me as customer so I cannot sign into previous account, raise question, or look at its 'community'. Have tried every which way to contact it: customer service/previous bills emails not monitored, Chat offline. It has however, taken an…
Need to upgrade my broadband for homeworking but cannot speak to anyone!
To improve my ability to work from home I need to upgrade my internet from bog standard broadband to fibre... I'm currently with SSE broadband, however there is no way online to upgrade my package and I can't speak to anyone as their phone line is for 'vulnerable' / emergency customers only. They appear to have no online…
Asking sky for a fee reduction
we are about half way through our contract paying £27month for high speed BB we just can’t afford it right now what is the best way to proceed please?
Quickest way to get reconnected
After a communication mix up Origin broadband cut my brother's phone and broadband off after the term ended. Voucher for bad service sent and that's it. Shell are saying there weeks. Mum's going spare. What's the quickest way to get reconnected?
Signed up to Virgin Broadband and have then found a better deal with them? Can I negotiate price?
I found a uswitch offer from Virgin last night as the flat I'm moving to I know has Virgin installed and I need internet straight away for work. Got an online deal £27 pound a month, 18 months (longer than I wanted really) no set up fee. Ordered it all to be sent to my new flat. Looked around after stupidly and found a…
Broadband in every room
My daughter moved back home and brought her £70+ month BT broadband with her. It is faster than the £20 month that I was paying. So they came and installed new wiring.I used a laptop with WiFi downstair before, but the new wiring and modem is now in their bedroom. I now find that the WiFi downstairs comes and goes, it…
Vodafone Broadband less than half speed promised, can I leave without fees?
So for sometime now, Vodafone's Superfast 2 package, we were getting speeds 63mbps and above, great, then it kept dropping to 53mbps, acceptable, plus we were getting 15% discount. Now since lockdown the speed is 36.5mbps and now the service drops out completely. Vodafone tech team blame BT Open Reach and say it could be 2…
How can we cancel our Plusnet broadband & home phone without high cost?
We are pensioners. We've been Plusnet customers since Plusnet started. We don't use our home phone or broadband any more (just our mobile phones now), but for a couple of years we find ourselves in a never-ending cancellation cost trap with Plusnet. Our current broadband contract (£1 per month) ends on 30 June 2020, and…
Working out when my BT contract ends
I'm just over a year into being a BT customer with around 6 months left on the contract. However I get an email from BT a few days back asking me to renew my contract. Either it's premature or I was only on an annual contract (although if that's the case it should have ended by now). I've tried looking on MyBT and I can't…
Virgin Media - Avoiding, unhelpful and a complete nightmare
I cannot believe the lack of service that I am having at the moment and by at the moment I mean 4-6 weeks of any assistance. I moved into my new flat close to two years ago. Since then I have only had freeview television. Several weeks ago there was a promotion on for a broadband and television bundle so I decided to take…
Virgin Broadband Contract
Hello all, First time posting so apologies if in the wrong place but wanted to share with any others in similar situation - my broadband contract with Virgin Media is coming to an end in a couple of weeks and they contacted me to say whilst I'm free to change provider (although that isn't currently possible as moving from…
Vodafone DD
Might be a daft question but I've signed up for vodafone phone & BB as an existing vodafone mobile customer. Its ordered to start on 1st June so will my DD date be 1st June or will it come out of my bank at same time as my mobile which is around the end of each month?
Now broadband declined cashback (unfairly)
I signed up to NOW broadband in January after seeing a broadband deal on topcashback for almost £100 cashback. It tracked at 0 then was uplifted after a few months to £100 as it was a special deal at the time. Now i notice today that it has been declined! I am tied in for 12 months and now i haven't received the cashback…
BT Deals
My line rental is due at the end of the month. I would like to combine it with the broadband/anytime calls/1571/etc deal I have but every time I speak to Bt I’m told it’s not possible. Living on an island BT are the only people I see doing repairs/installation etc so they are preferred provider but at £60 plus per month…
Will moving away from BT Broadband affect my Sports Package?
Hi, quick question that someone on here may know the answer to.... (can't find the answer on the BT website and their phone lines are too busy to get to speak to anyone) my BT Phone and Broadband package is coming up for renewal and the offers they're giving me aren't great. Cheapest deal they're offering is £6 a month…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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