-
Vodafone minimum speed guaranteed dispute
Hi everyone, I joined Vodafone's superfast 2 broadband in January and all was fine until the lockdown happened. I kept getting disconnected very frequently and got in contact with Vodafone over facebook (which is one of their preferred contact methods). The speeds kept dropping lower and lower due to the disconnects until…
-
Merged: Way out of broadband contract fee free
This discussion has been merged.
-
How to disable 4G+ in favour of 4G - Three mobile broadband
My Three mobile broadband connection has been temperamental recently. I've been through support, and they found some issue with the signal in my area. However, I noticed at the time that my router was displaying 4G+, and when they 'fixed' the issue, it then displayed 4G. Today it's problematic again, and once again the…
-
Leaving broadband still in contract
Hi all, I started a contract with Vodafone for broadband last year after I moved to a new property with no broadband. I have now moved again and this time in to a property that already has broadband. I no longer need the broadband I have with Vodafone but when I tried to call and leave they let me know that I would have to…
-
Out of Contract Internet
Hello all, I am writing this post for anyone who is struggling with money in this crisis. If you are with and ISP and are out of contract, example paying £37 a month for a 72 meg connection and its an 18 month contract. Say you are now in your 20th month. You can ring the ISP up and ask for a new contract at £23 a month on…
-
Now tv Broadband switch
Hello I’m currently with Now tv for fibre broadband and unlimited calls. My contract has just ended and my monthly charge has gone up from £26 to £40 so I’m trying to switch. No matter who I try to switch to it always comes back fibre unavailable, presumably due to the current crises. Has anyone been able to switch at…
-
any experience with smaller broadband companies?
hi, im looking to switch from virgin and ive been through all the main providers and typically when i get really poor service i end up complaining and getting out my contract and just moving. which now means ive cycled through all the main companies. when i check for local dedicated isps there isnt much available in my…
-
Virgin Media Contract Renewal
My contract ends in May. I can see from my account that I will lose my £13pm discount. I have tried to contact VM but after 5 hours of waiting on web chat - nobody answers. As it stands VM can just sit pretty and enjoy the benefit of mine and other peoples discounts being lost.
-
Virginmedia - second connection?
Hi all, i have virginmedia broadband. There are two “connections” into the house - one upstairs and one downstairs. We used to have virginmedia TV upstairs but now it’s only downstairs - where the broadband router is situated. I’d like an Ethernet internet connection upstairs. As I say, there’s a connection in and I’m…
-
Now tv box
Hi I had sky tv and broadband till 2 months ago, if I get a now tv box do I need a active or working broadband
-
Shell broadband service
Hi recently taken out a broadband contract with Shell but the WiFi keeps dropping out and is utterly useless. Apparently Shell customer service is useless so not much point in complaining. Surely it must be the router as the they use the same network ?. I had reasonable signal before i switched from talk talk and i used my…
-
Undercharged
Just checking through all my services to see if I can save any money on different packages / providers etc. Anyways i've just discovered that my internet provider has been undercharging me to the tune of approx £23 per month. I'm currently only paying them £5 a month for broadband & line rental, obviously I need to ring…
-
Sky Deal arranged throug Carphone Warehouse
Hi All, we recently went into carphone warehouse and they found us a great Broadband/TV deal through Sky. At the time we were with BT. Carphone warehouse telephoned BT with our authorisation to find out our contract length etc and to see if they could offer us better than Sky which they apologised for as they could not.…
-
Disconnected a month early
Hi Talktalk asked me to give them 30 days notice to cancel my account which would give me ample time to find another provider. However they actually disconnected me 27 days earlier than they should have. They have admitted this was their mistake but nobody will do anything about it. I’m caring for my elderly mother and I…
-
Please stay away from TalkTalk - really bad with customer service!
hello all, I'm currently without a landline or a proper wifi connection and that's been the case for sometime - and during these lockdown times it feels like its been forever and I just wanted anyone who is considering signing up to talk talk to read this post first. After a fortnight of one failed attempt by the "man" of…
