Contact Plusnet as ex customer

winplease

Changed provider as of March 16 (to John lewis, provided by Plusnet!). Plusnet removed me as customer so I cannot sign into previous account, raise question, or look at its 'community'. Have tried every which way to contact it: customer service/previous bills emails not monitored, Chat offline. It has however, taken an extra charge from the standing order - without an explanation or bill. I have even contacted its Press Office and Press Officer (separately) asking them to pass to someone who can explain its actions but they too have ignored me. Any ideas?

Farway

Royal Mail? Write a real letter on real paper

bill888

Plusnet account username cannot be used to log into their community forum.  It is totally separate system.

Register a new community forum username and password.  The forum username does not have to match your former account username.
https://community.plus.net/t5/Forum/ct-p/Forum#

Plusnet agent will usually ask via private messaging to verify your personal details before they look at your account.

hermante

If you really had a standing order to pay bills you have to cancel these yourself.
If you meant a direct debit which you believe to be taken in error, you can get this reversed by speaking to the bank.