Is there a usable email address for Virgin Media

hazeljohnstone

I have an issue with Virgin. Trying to phone them I cannot get past their requirement for me to punch in a password of which I have no knowledge.  I have tried to use their chat facility online but have waited around for 2 whole days for the right department to respond with no success. I found an email address but Iv'e had no reponse. How on earth can I contact them?

cranford

if you look on the Virgin media community help forum you will find suggestions including  a text message service.
https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Urgent-i-ned-to-conatct-customer-service-by-email/td-p/4251226

OrbitHeadache

Virgin media don’t have an email address for enquires from customers.

You might find an email address for a Virgin Media CEO via Google but I doubt that will be answered.

EnergyUser

You could try executiveteam@virginmedia.co.uk
Has worked for me in the past. Good luck