Asking sky for a fee reduction

hansolo2000

we are about half way through our contract paying £27month for high speed BB

we just can’t afford it right now 

what is the best way to proceed please?

Browntoa

Ring up , tell them things are tough for you , see what they can offer .

You aren't the only one

hansolo2000

Browntoa said:

Ring up , tell them things are tough for you , see what they can offer .

You aren't the only one

Thanks I’m doing it but not getting anywhere

if I can’t pay it how long before they switch me off?

[Deleted User]

hansolo2000 said:

if I can’t pay it how long before they switch me off?

Pretty quickly.

OrbitHeadache

hansolo2000 said:

Browntoa said:

Ring up , tell them things are tough for you , see what they can offer .

You aren't the only one

Thanks I’m doing it but not getting anywhere

if I can’t pay it how long before they switch me off?

What is the reason they cant offer your a fee reduction?

Maria2000

hansolo2000 said:

Browntoa said:

Ring up , tell them things are tough for you , see what they can offer .

You aren't the only one

Thanks I’m doing it but not getting anywhere

if I can’t pay it how long before they switch me off?

The situation today it can be postponed longer than normal 

hansolo2000

Yes I hear they are not switching off people at the moment even if they haven’t paid for some time

can anybody confirm or deny this?

OrbitHeadache

hansolo2000 said:

Yes I hear they are not switching off people at the moment even if they haven’t paid for some time

can anybody confirm or deny this?

It depends on the circumstances, if you have directly been  effected by Covid-19 In terms of finances than they will help you if you have not been effected by Covid than they won’t help you.