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Sky broadband - poor connection, willing to upgrade - how do I contact

Popeye84
Popeye84 Posts: 44 Forumite
Part of the Furniture 10 Posts Combo Breaker
in Broadband & internet access
Hello all,
My wife and I are both working from home and our broadband is atrocious at the moment. I would like to discuss issues with an advisor and happy to upgrade if needs be but as I am not high risk I am advised not to call.

Does anyone know a way of speaking to an advisor at all?
regards

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What is this connection . Ethernet or Wifi .
  • Popeye84
    Popeye84 Posts: 44 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    JJ_Egan said:
    What is this connection . Ethernet or Wifi .
    wi fi 
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Then its probably not your ISPs fault .
    Check your incoming speed at the router  .
    Change your wifi channels etc .
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Currently on ADSL? You can upgrade to FTTC online, no need to call anybody. Very little price difference at present.
    But, as above, retest on ethernet first.
    No free lunch, and no free laptop ;)
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    It is sky me and a lot of friends have the same issue, connect a home plug to your router you will find the speed be fine. Its todo with their routers wifi been very sensitive to traffic
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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