Fleur Telecom charging for nowt

PaddyBower

Hi Guys,
Newb here. 
Fleur Telecom are sending us bills (now totalling £66) despite the fact that we haven't used their "box" to make calls for approximately 2 months.
They've ignored our emails. Now they've sent a letter threatening to contact a credit reference agency.
Any ideas? Thanks in advance.

Neil_Jones

What do the bills say?

This company seems to provide internet service as well, you don't need to use the "box" (router?) for calls to be a chargeable service, you'd still have to pay for the internet service and/or line rental.  Doesn't look to be particularly cheap either.