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replaced sky router
Sky has agreed to send me a replacement router but tied to 12 months contract. Is it a matter of swapping them. Thanks
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Do you leave your wireless router on?
My sky wireless router is playing up and I need to reboot sometimes twice a day. I spoke to CS and he said it should be left on 24/7. I do use the internet couple of hours a day and tend to switch off when not in use. Is he right should I leave it on 24/7? Also router is quite old has anybody got a replacement from sky for…
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Do I need a new line? Moving into a rental property
I'm moving into a new place and want to get broadband set up beforehand. With TalkTalk and Plusnet, they charge for new line installation as well as remove some of the offers. I assume the current tenants have broadband with line rental (can't get hold of them and these offers are running out soon) - can I use their…
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EE and moving house, absolute nightmare
I'm moving at the end of this month (29th July), and currently have phone and fibre broadband (Openreach FTTC) with EE. The house I'm moving to currently has fibre broadband (Openreach FTTC based) but when you look up the cabinet it says high demand and there's a waiting list. I rang EE's home moving team and they said…
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Likely to get a better deal with Virgin broadband?
Currently pay £15.25 for 50 mb broadband only. I have no telephone nor do I need one. Just curious to see if anyone else is on a better deal than this? This was arranged last year when I was leaving, and they offered it for 24 months but I went into a new 12 month contract. Out the contract now but lose the discount in 4…
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BT Broadband (fibre) then moving house before 12 months contract expires
I am thinking of getting BT fibre broadband where I live currently. I'll be moving soon to another place where I know fibre is also available but a new phone line will have to be installed at the house. Do BT charge for house moves and installing new lines? I have asked a couple of times on chat and I was assured the house…
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BT Broadband/BT Sport
Going to order BT Infinity2, currently have Sky TV but may cancel it and get BT TV as I hardly use it, unfortunately the only channel I really watch..Fox...isn't on BT TV Is it possible to order Broadband just now then add BT Sport later (for free or £6 a month depending on what I do with the TV?) Or would I need to do…
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New BT customer
I am shortly moving to a new build house and I would like to get BT infinity broadband. As there is obviously no phoneline installed yet the online availability tracker says Infinity is not available yet it is as neighbours can get it. I spoke to BT and they said I would have to get a phoneline installed first so they can…
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BT broadband Haggling thread
Anyone ever phoned up BT to get a better deal? i've been with them 2 years now, i pay £29.56 broadband + phone and £16.99 line rental and thats for the infinity 2 unlimited package, i just phoned up to say i've had a letter from vodafone as my mobile contract is with them offering me up to 76mbps (same as infinity 2)…
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Plusnet new customer nightmare!
We're having loads of problems with Plusnet before we're even getting any service off them. About 8 years ago we swapped our telephone, broadband and tv to Tiscali (pre Talk Talk days). We didn't have the TV for long as the line speed didn't support it. We ended up stuck with Talk Talk paying over the odds as we were stuck…
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Switching provider - lose email?
Hi all, my grandad is currently with talk talk for broadband but is looking to change provider. He is concerned that by changing provider he will loose access to his talk talk email address. I didn't think he would lose it but wondering if any of you know for definite? Thanks. :beer:
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Existing Plusnet customers - beat the price hike & pay £18.98/month!
Hi, I just wanted to share my experience as an existing Plusnet customer who was facing a £27.98/month cost after FOUR line rental increases during my time with them. Received the email about a week ago informing me of the new prices. RESULT: Managed to secure their new customer deal of £18.98/month (rising to £19.98 in…
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Does the notice period still apply?
Hi everyone, hoping you can help. Me and my wife are just moving in with friends from our own rented place for financial reasons and they have asked me to move our sky package over cause ours is cheaper then theirs and we get more for the money. We had sky fibre for £10 per month with no line rental, however when enquiring…
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EE want to charge me £160 to cancel!
Hi All, So last November I renewed my plan to an 18month (10Mbps broadband + landline + TV) with the landline prepaid, that would come at about £6 per month. I explained to the saleswoman that I will probably be leaving the country soon, but she said that it's still a good deal, because all I had to do is pay the remainder…
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Do BT have a UK based Call Centre number?
Hi all, I've had a major problem with BT and my e-mail recently, with absolutely appalling service from their call centre in India - blatant untruths, promised return calls not made, service outage for over a week and absolutely appalling service from every single one of them I have spoken to. They have no accountability…
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Broadband Switch Issues
Hi, I'd really like some help about switching broadband supplier. It does not seem so simple! Here is our situation: We are with BT Broadband. We have their copper wire (slowest) broadband. We pay about £13 a month ( we got a deal). Switching up to Infinity 1 will cost £22 a month, according to their Customer Services…
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Why the disparity in data consumption betw mobile and broadband wifi??
I use voip (skype, etc.) a great deal. - i.e. every day of the week, several one-hour calls with video. ---Using my mifi device - consumes about 600MB-1GB download and about 100-200 MB upload ---Using wifi / broaband connection - consumes about 100-300 download and about 50 upload. This has been my invariable experience…
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Check your EE final broadband bill
Hi there, Like other moneysavers, I took the EE BB deal about 18 months ago. I took the fibre option and as good moneysavers do, I have switched to BT. The final bill from EE has an incorrect charge for "Customer Discount". In my case it was £14.95. The Customer Discount credit ended I think 6 months into the contract. I…
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BT email problems
My email keeps giving me a password error message and my mum - 100 miles away is having problems too with a 'can't find the network' message. Broadband is fine - is there a site somewhere which lists outages? BT web site has nothing about it.
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Cheap Unlimited Broadband & Anytime Phone (mob)
Hi, I am in a quandary as to going for a new provider, and would welcome your suggestions: - we each have PAYG mobiles with Three and are low users. - we are with Sky for unlimited ADSL broadband, and anytime calls including mobile - cost is £32.90 after the ending of a deal last month. - we use Amazon Prime for TV/Films…
