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Check your EE final broadband bill
simsony
Posts: 6 Forumite
Hi there,
Like other moneysavers, I took the EE BB deal about 18 months ago. I took the fibre option and as good moneysavers do, I have switched to BT.
The final bill from EE has an incorrect charge for "Customer Discount". In my case it was £14.95. The Customer Discount credit ended I think 6 months into the contract.
I called them and they refunded it without any question. It's an obvious billing issue, this must be a billing software issue, so I guess it affects others. But I don't think they will apply the correction to all customers affected.
So I thought I'd post it here to make sure people are aware. You'll need to check your bill and the month before and make sure they are charging you what's actually due.
Happy moneysaving!
Like other moneysavers, I took the EE BB deal about 18 months ago. I took the fibre option and as good moneysavers do, I have switched to BT.
The final bill from EE has an incorrect charge for "Customer Discount". In my case it was £14.95. The Customer Discount credit ended I think 6 months into the contract.
I called them and they refunded it without any question. It's an obvious billing issue, this must be a billing software issue, so I guess it affects others. But I don't think they will apply the correction to all customers affected.
So I thought I'd post it here to make sure people are aware. You'll need to check your bill and the month before and make sure they are charging you what's actually due.
Happy moneysaving!
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