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Moving home with plusnet - absurd and unfair
After following the MSE link for cashback voucher with Plusnet, taking out 12 months of totally free broadband (which all worked fine), we are now in the process of moving home. As anticipated (and understood), plusnet do not refund the pre-paid line-rental, which is as I expected. What I was surprised to hear is that they…
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Broadband problems BT can't/won't/resolve
Hi Sorry this is a but long and maybe a bit of a rant but I'm looking for advice as this is getting beyond a joke and have no idea what to do. We bought a new house last September and since we have moved in we have had hit and miss broadband problems - it drops in and out randomly, the speed ranges from 0.25MB to 8 MB and…
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Fibre in Hackney: TalkTalk or Plusnet?
Hi all, First post, so be gentle! We just moved to a new house in Hackney Wick, London, and moved our Sky 17mb Broadband with us. The issue is that we get 5-8mb instead of the 13-15mb we got in our previous address. I'm looking at new providers, because Sky won't provide fibre in our area, and the best choices are TalkTalk…
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Leaving BT Broadband
Hi there, I have not received broadband or TV from BT for over a month now and have just been charged double (£112) for a service I've not received. I told them last week I wanted to leave, and the guy told me I'd be charged for leaving early. I already have a complaint on the system due to an engineer lying about the time…
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Best provider
I recently moved to Cornwall and used MSE to find the best provider for my landline and internet provider. Basically, it looked like I had 3 options. Sky, BT or SSE. I checked that all were available in the area. I registered for one of the vouchers with Sky as this was the cheapest option, by far. Sadly when I got…
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New Build - FTTP Options?
Hi all, Moved into a new build property about a month ago, connection is Fibre directly to the property (FTTP). Openreach finally connected everything up and I'm ready to place an order with an ISP. Called SSE this morning as they seem one of the best Fibre deals but apparently they only provide fibre via cabinet (FTTC)…
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Cancelling Sky broadband query
I've been unsuccessful in getting a good retention deal with Sky after last year's great £6 for the year deal via MSE. I'm thinking of cancelling. My current deal runs out on the 6th July. Does anyone know exactly how long the cancellation period lasts? I thought you had to give 30 days notice, so would have 30 days grace.…
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New sign up to BT - really disappointed at cashback hassle
I signed up after getting the MSE email on May 11th for the BT deal ending on May 12th, including £125 MasterCard and £30 cashback. Our service went live on 27 May, and I submitted the claim form (after contacting BT customer services for the VOL number which was nowhere on my paperwork). As it had been 30 days, I decided…
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52 Mbps BT Infinity
Got an e-mail entitled: Click to see your new faster BT Infinity speed Used this speed test to check: http://speedtest.btwholesale.com/ Download speedachieved during the test was - 35.04 Mbps For your connection, the acceptable range of speedsis 20 Mbps-53.17 Mbps . Additional Information: IP Profile for your line is -…
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Post Office Broadband Problems
We signed up to PO broadband, supposedly £16 per month, first payment taken £182.45, rung up to sort out and disinterested woman on said we'd have to take it up with the post office branch we signed up in. because we didn't sign up over the phone she could do nothing, you've signed a contrat tough luck. Thing is it was…
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Three '3Connect is incompatible' with W10?
I still have a Three internet dongle and SIM now costing just over £8 a month, thanks to an MSE offer some years ago. I rarely use it but have retained it for use when travelling in Three's At Home markets. Trying to use it in Switzerland, previously (almost) OK, is impossible. Going through the help functions online…
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Broadband services not available at your address
This is quite bizarre; moving home and so I checked whether the new place can have broadband services and the result was "some services not available" so I checked both next door neighbours and a few random houses in the same road and all could get infinity services. Is there any logical explanation for this? The house has…
