We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Archives for April 2016

Can I end TalkTalk early?
I'm having a nightmare with TalkTalk. I used to be on their fibre product at a previous address and all was good. I moved to a new address that didn't have fibre and they moved me from fibre to ADSL. Worst still I lost my special price which saw me paying £25 for fibre and phone to now pay £35 for ADSL and phone. On top of…
Can you get broadband without
Hi Just wondering as BT are putting up their prices yet again (l don't want to be locked into a contract in case l move) is it possible to get broadband without phone/line rental - l have a mobile so only use the phone every now and again. Many thanks
trouble contacting BT
Hello, I'm trying to sort out a BT internet package for my father. My father has tried to sort this out himself but is unable to contact BT due to their ridiculous phone service. I have tried contacting them myself but was on the phone for an hour without getting a response. How the heck to I contact BT and just talk to a…
domain name (for emails only)
hi, We hold a domain name under .org and this year we started paying register.com (web.com) a larger fee. We have 6 email addresses there with this form <familyname>.org. Do we have any way to purchase that month from an alternative provider for cheaper fees?
Left Plus.net & dispute
Hi all I have had woeful service from plus.net for my broadband and phone. I won't bore you with the catologue of errors on their behalf. I rang plus.net wanting to leave. They told me I was in contract and would have to pay £40.03 to leave. I was happy to pay this to get away from their dreadful service, so instructed a…
Picking Fibre + BT Sport for new house
Moving house today and looking to order fibre optic, we're in a 76mb area and i've always been with BT whilst living at home and had very few problems with them, i'd also like BT Sport and it seems like getting it in combination with BT Infinity is cheaper than any of the other providers + buying it separately, these are…
Procedure for changing supplier?
My contract with TT finished last Wed 20th April, with one thing or another I never got around to changing and raging I missed out on a great BT offer with a high CB from TCB. However after a bit of research this morning I have found BT is still the cheapest and started the process of moving over. This is where my question…
Pulse8 BB 30 day rolling contracts
There are no cash back deals for this company but the best thing is that you are NOT in a 12 month agreement so are free to leave whenever you want penalty free. The only problem is there is possibly a small charge for migrating across to them (depending on who you are moving from) but it's worth paying over being in a…
BT TV - massive savings over Sky
Yesterday I saved £35 pm (£420 pa) by switching from Sky to BT TV. I realised that so much of what the family watch now is on youtube/amazon/netflix and we hardly watch TV any more. We had Sky+HD, with the family pack and multiroom and were paying £50pm. Changed to BT's Total Entertainment package (with slightly fewer…
Virgin Media Complete joke High utilisation Need help!
Hi, I pay for 50MB and during peak times 5pm-12am every single day im lucky to get 1-2MB Ive called virgin media countless times asking for them to resolve the issue back in october i was told it would be resolved in december, In december told it would be resolved in march & in march told August 16 Ive called up and asked…
Sky deal with MSE
I signed up to a Sky deal broadband and phone via MSE and I have a note that £105 would be credited to my account a couple of days. I could n't see any credit in my account. I phoned up Sky and they had no idea what the deal was. Does anyone have the terms/link from that deal, please?
BT vs Plusnet?
Hi, Based on the current Fibre BB deals, which one of the following should I go for? BT 52mb Monthly costs Unlimited Infinity 1 £12.50 Monthly line rental £17.99 BT Sport Lite - App & Online £0.00 One-off costs Infinity activation fee £49.00 Home Hub delivery charge £7.95 Per Month £30.49 One Off £56.95 Over 12 Months…
Talk Talk charging me for non restitution of Freeview Box after contract expired.
I had a contract with TalkTalk which expired in January 2015. After that I was on a 'rolling contract' (from month to month). In February 2016 I left TalkTalk for Virgin Media (long overdue) and they now charged me for not returning the Freeview Box which came with the original (and terminated) contract. The fact is that…
Can l cancel BT without cancellation charges ?
BT accidentally cancelled my phone and broadband,because when l moved home 4 months ago they didn't close down the account at my previous address. So when someone new moved into my old address and requested broadband from another company.They cancelled my at my current address. The first thing l knew about the cancellation…
Help claiming BT offer please
Hi, I'm having trouble claiming a couple of things from BT broadband from an offer that was running on 5th april. It's £50 prepaid MasterCard and £30 cash back. They claim there was no such offer. If any kind person happens to have proof of the offer maybe from the weekly email id be very grateful if you could post it.…
virgin.net question
A bit of background: I've had problems with my mobile phone since I got it 18 months ago. It will receive emails but won't let me reply/send them (sticks in the Outbox). I've made numerous calls to the Virgin helpline and despite various operators trying to resolve the issue (factory reset, sending phone back etc.) wit no…
Relationship Breakdown - Broadband not in name
Hi folks, Asking for a friend and would be grateful if you could advise. Her relationship of many years has ended and not greatly.. he has left but much of the bills are in his name.. including sky broadband and tv. She's trying to get it changed over but has had issues with Sky.. the problem is that he isn't helping and…
Talktalk love2shop voucher
I changed my broadband supplier to talktalk through a link on mse in February and it quoted a £60 love2shop voucher. Well I haven't received it so I contacted talktalk via on-line chat and they said I wasn't going to get it because I went via mse. is this correct.
Canceling Virgin media
Hi, My brother is in the middle of his virgin media package and he is about to move to a new address. To my understanding he has 2 options, pay to leave the contract or transfer to the new address. My understanding is if you keep the package and move it to the new address, it starts a new contract at the new address. My…
Save on £130 BT broadband Moving fees ?
Hi all, I'm moving my home and plan to move my existing 12 month BT contract. They are charging me £130 for installation of new line at the property and also i've to sign up for new 18 month contract instead of my existing 12 month contract. I've already paid 12 month rental line saver so terminating contract is not an…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free