Left Plus.net & dispute

dseventy

Hi all

I have had woeful service from plus.net for my broadband and phone. I won't bore you with the catologue of errors on their behalf.

I rang plus.net wanting to leave. They told me I was in contract and would have to pay £40.03 to leave.

I was happy to pay this to get away from their dreadful service, so instructed a new broadband provider.

I have my new broadband and rang plus.net to cancel my account.

They have told me I actually owe £80.56. This is more than I want to pay.

Unfortunately the lower figure of £40.03 was given by phone (by the rententions team once and the billing department). So I have no proof.

Can anyone suggest a course of action? Am I a bit stuffed?

Thanks
D70

JenniferK

dseventy wrote: »

Hi all

I have had woeful service from plus.net for my broadband and phone. I won't bore you with the catologue of errors on their behalf.

I rang plus.net wanting to leave. They told me I was in contract and would have to pay £40.03 to leave.

I was happy to pay this to get away from their dreadful service, so instructed a new broadband provider.

I have my new broadband and rang plus.net to cancel my account.

They have told me I actually owe £80.56. This is more than I want to pay.

Unfortunately the lower figure of £40.03 was given by phone (by the rententions team once and the billing department). So I have no proof.

Can anyone suggest a course of action? Am I a bit stuffed?

Thanks
D70

Submit a formal complaint and suggest that they examine the recording of the call. If they fail to respond in 6 weeks refer the complaint to Offcom.

Spookieuk

JenniferK wrote: »

Submit a formal complaint and suggest that they examine the recording of the call. If they fail to respond in 6 weeks refer the complaint to Offcom.

It's 8 weeks for Ofcom but you can deadlock it for ADR sooner. You'll likely have to pay it as the agent might have not seen your final bill, it probably wasn't generated, when you called.

JenniferK

Spookieuk wrote: »

It's 8 weeks for Ofcom but you can deadlock it for ADR sooner. You'll likely have to pay it as the agent might have not seen your final bill, it probably wasn't generated, when you called.

Thank you for correcting my typo - it is indeed 8 weeks.