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Broadband & internet access

Archives for April 2016

TalkTalk Woes
Shortly after the hack of TalkTalk back in October 2015, I had a number of problems with the TalkTalk service, some of which (at least) seem to be down to the now crippled Talk2Go app. I had enabled the 'Follow Me' feature of Talk2Go but with Talk2Go no longer working, I hoped to set-up call diversion by getting a 'boost'…
Relish - be careful
Hi All, I went through the order process with no problems. They have asked me to send them the scan of ID and latest bill to prove the address. Because I have moved to a new place I have sent them a scan of my tenancy agreement. It is now Friday, the hub should be delivered on Tuesday. I have received a text from them…
Plusnet customer and BT-Wifi
Hi All, Do you know if Plusnet's customers can use BT wifi hotspots in the country? I mean these regular BT-Wifi or more powerful BT-Wifi-with-FON? Plusnet is owned by BT. Please let me know. Best regards,
BT Deal coming to an end (£6/month incl line rental) looking for alternative
My current 12 month contract with BT Fibre and landline is coming to an end at the beginning of June, so I am now looking for an alternative. The previous deal I got worked out at the equivalent of £6/month including line rental, etc. The best deal I can find at the moment is Sky (ADSL) at £0.00 for the ADSL, and £17.40…
Crippled broadband and no means to resolve
Just venting really, but if anyone has any practical suggestions I'd be more than happy to hear them! Briefly, for the past 18 months or so, our connection from Post Office Boradband has been fine during the day ( 2 - 3 Mbps, which isn't bad for a rural location several miles from the exchange). But, as soon as peak times…
Talk Talk Deal Problem
Hi. I'm new to the forum and hoping you might be able to advise me. I've signed up for a 12 month TalkTalk deal through Money Savings Expert which comes with a £75 Love2Shop voucher. However, the TalkTalk confirmation email says the deal is for 18 months! Talk Talk has promised to send me another email from a supervisor…
Please, help!
Hi, I have been with Pop Telecome for internet service for one year. My special offers expires on the 12th of May with them.When I told them Im moving my broadband service elsewhere as they had increased my broadband bill due the special offer expiring. When I informed them that Ill be moving elsewhere they said to me that…
EE - Changes to the price to your broadband plan
I had an email from EE last week telling me that "the price of your home broadband and line rental will increase by £1.00 a month". However I paid my line rental for the year upfront. It's not clear whether I'll still be subject to this £1 a month hike, as it is apparently for both broadband and line rental - there's no…
Changing fibre cables layout post-installation. What's the process
Got a new extension being built currently and the connection box is sitting exactly where one of the walls is going to be. Builders have asked me to get it moved. It is a VM one, how can I get that done? Oh and thanks very much for helping me out!
Should you notice a change when you upgrade broadband
I finally upgraded my broadband to fibre on Monday. According to the speed checkers I'm getting about 40Mb now compared to the 8Mb I was previously getting. The thing is though, everything seems to be exactly the same :o Should you notice a difference between 40Mb and 8Mb?
Virgin wants access to my property
Hello! So after 8 years of continuous demands and refusal as not economically viable.. Virgin has decided they now want to lay fibre optic cables in our street... I have received a letter as they need our permission to install a network access point outside our property, on our private drive. They basically want us to sign…
Barring premium calls
Does anyone know if with EE you can barr premium calls on their anytime landline/internet package? Just want to get monthly phone call costs under control
Martins email probs
Hi everyone ... this is my first time on here so still looking around. Not sure where to post this question but hope you can help! I receive regular money saving emails from Martins Money Saving Tips but they come with a warning that the email ' contains content that's typically used to steal personal info'. I am then…
Fiber to premeses and landline
Hi all. I am on BT Infinity with fiber to premises and have no problem with internet However, I also pay copper landline rental. The landline is not connected to anything and I don't even have a landline phone in the house... I spoke to BT accounts and they told me that having landline is mandatory and my broadband will…
EE Home Move
Hi Everyone, Okay - I have recently bought my first house and moved into it. All has gone fine so far until I went to move the home broadband. I am currently with EE on a fibre package, and the new house I am in had a BT router, BT vision in it when we viewed the property. The Home report stated that the phone line was…
BT Equipment Charge
I've decided to move from BT back to Sky for my internet. I'll be leaving approx 2-3 weeks before my 12 month contract is up. While I was expecting the early termination charge, I was shocked to get an email saying they want to charge a £65 equipment charge. After some digging around in their Terms and Conditions, I…
how to get refund from TalkTalk
I placed an order for new broadband with TalkTalk but was so annoyed with their initial service levels I decided to cancel my order within the 20 days window. TalkTalk have acknowledged my cancelation and have said I have nothing to pay. However, I paid upfront for the line rental and was told when cancelling this would be…
BT infinity
Hi all, I have not long had BT infinity installed in my home & to be fair (also given I live in West Wales where 5mb is considered fast) it is very good. I do have an issue & thought it easier to check & ask here, basically the hub is located at the bottom of the stairs yet when I am upstairs in my bedroom or say bathroom,…
BT Infinity 1 Up To 52Mb
Lately, BT seems to make a big deal about Infinity 1 going Up to 52Mb. It used to be: Infinity 1 = Up to 38Mbps Infinity 2 = Up to 76Mbps Doing a speed test, I am getting 38Mbps, which is possibly a little bit faster than before. Just wondering if a physical upgrade is required, on the HomeHub, or in the street cabinet, to…
Free to Move Landline/Broadband & Mobile
I'm out of contract now with BT for my broadband and landline (phone not even connected - no calls made) and I got my PAC today from EE as I'm aiming to get a SIM only deal to reduce my costs. How can I maximise my cashback via Quidco and keep my outgoings as low as possible? I have Sky TV so think there's an offer on to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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