EE Home Move

Mrniallcameron

Hi Everyone,

Okay - I have recently bought my first house and moved into it. All has gone fine so far until I went to move the home broadband.

I am currently with EE on a fibre package, and the new house I am in had a BT router, BT vision in it when we viewed the property. The Home report stated that the phone line was provided by BT. There is no fibre in this area :-( but the speeds are acceptable.

So when I phoned EE they said they had to send out an engineer to install a new phone line - Not sure if this is right or not but fine it was going to be free, however they only send engineers on week days and not weekends. My wife and I both work Monday-Friday 8-6.

EE won't budge on the weekday visits and they won't send an engineer on a bank holiday either. I've looked everywhere in the terms and conditions about moving home and can't find anything about weekday only engineer visits.

I asked to leave as I believed they were "at it" and they couldn't give me a suitable installation date for the new ( if required at all ) phone line.


I've written a huge complaint to them but am just looking for advice really and to see if anyone else had the same issues as me?



Thanks,


Niall

JJ_Egan

If you are in an existing contract with EE all you need to do to leave is pay the remaining months of the contract . Choose any ISP at the new property . Out of contract with EE then it will be just 30 days notice .

Mrniallcameron

Thanks for the advice. I have 6 months left and ideally I'd like to stay with ee , however they say they can't connect me up without a home visit which can only be done on days I am working.

I have no days off and am unable to take any weekdays off until January due to work commitments.

Surely they have to arrange access when I am available and not the other way round.

JJ_Egan

A company that does not work at the weekend and bank holidays is hardly going to open the door just for you .
They don't actually have to do anything and its BT Open Reach that will install not EE .
Move ISP and its likely to be the same BT OR visit .