Relish - be careful

JohnBravo

Hi All,
I went through the order process with no problems.
They have asked me to send them the scan of ID and latest bill to prove the address.
Because I have moved to a new place I have sent them a scan of my tenancy agreement.
It is now Friday, the hub should be delivered on Tuesday.
I have received a text from them (Tuesday) with a link to Interlink's website, but this order has never been received by Interlink, what Interlink has confirmed.

Relish - UK Broadband is an utter mess.
From Tuesday they keep providing contradictory information.

I have asked them to cancel my order and delete my account as I don't want to keep my personal details at their end.

Be careful with them and keep nagging about the delivery as they don't know what is going on.
Best regards,

cajef

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JohnBravo

Ups? What has happened?

My advise is that if something goes wrong with the order, just cancel order, close the account open a new one, complete a new order and you will get their hub the very next day, just make sure you check with InterLink they use for deliveries.
They text you a link to the delivery page on InterLink's website, so you can check where exactly the parcel is and track it live on the map.

JessF

Sporadic broadband even though I was in central London. When I was moving home I asked to cancel. They kept calling me to try to get me to sign up again. I had a number of confused phone calls with their staff providing my bank details again to make sure my account is settled as required. They confirmed it would be settled. Later on I receive emails asking me for another £20. After more confused phone calls it turns out I had made the latest payments but there was an earlier payment they had failed to collect for some reason. I did not understand what that payment was for so I asked to prove that I had not paid. They did not reply. I was perfectly happy to pay and £20 is not a lot of money for me however I waned to make sure it is not an error as the people I spoke to on the phone were very confused so I did not have faith or understand what this extra payment would be for. Months after, I get contacted by debt collection to pay the £20 plus a very hefty fee for the 'services' of the debt collection agency!!! I am so angry - why would any company do that, why can't they just explain the payment to me? I can only conclude: DO NOT USE THEM. THEY ARE CHARLATAINS WHO DON'T HAVE A CLUE!

DUTR

I'm confused by your post, did you complete the minimum contract duration?