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Broadband & internet access

Archives for December 2014

BT *sigh*
Just spent half an hour on the phone to BT querying my final bill having moved to Plusnet on 8th Dec. I'd paid my broadband in advance to 26th Dec so was expecting a refund. I had paid my line rental in advance. The final bill showed the refund then a charge for line rental for the whole month. It took half an hour of…
14 day cooling off period ends before i go live and Fibre says 38mb on website BUT...
Fibre broadband.... They give me a 14 day cooling of period which ends before i go live??? Can anyone tell me what speeds their legally allowed to ensure I have so I cant cancel after live date. what are their averages around the country. They claimed upto 17mb for broadband but only averages of 8mb! any thoughts thanks
RESOLVED: EE cancellation nightmare!
I joined EE broadband on the 13th December as part of my cost cutting regime and it went live on the 29th December. I was specifically told online I had a 14 day cooling off period was I not happy with the performance of the speeds the service offered. So I've had the service for 2 days and the speeds are dire so I've been…
Disconnection charge-EE
I have changed broadband and home telephone provider from EE to BT. EE wrote to me confirming this and informing me of my final bill amount. My service with EE ceased on 18th November, but my account is still active and they are still withdrawing payments from the direct debit mandate (x1). There was no mention of a MAC…
BT Equipment Charge
Evening all Just wondering if anybody has experienced the following and what they did if so. My BT contract started on Jan 9th 2014 and when it came to renewal time they were very uncompetitive so I switched to Talk Talk with my connection with them beginning today (all up and running I may add too). Today I have received…
virgin?
Have been with virgin for years. Have tv big kahoona, two tivio boxes and phone line...after a Christmas of not watching half the stuff we are paying for and an unsuccessful haggle with virgin..decided to move. Would be happy to have the variety bundle with sky but there doesn't seem to be a lot in it by the time we have…
Broadband
Hi My contract with virgin media up for renewal next month and im yet to ring virgin to see what they can offer me. i want to know your opinion about sky/talktalk/ee/plusnet. Currently im paying £28pm which includes landline and 50 meg broadband. thanks
Paying for installment
I went to Carphone Warehouse for a phone and ended up getting a package deal with TalkTalk to come install the phone line and internet. Everything was scheduled in, and was sent the modem box. The day came and the installation men turned up and found out the phone box was a 'dud' there are no wires coming into the flat…
Lose landline Phone Number
I have had the same home land line number for 15 years and have just been told that if I want to change ISP's (in order to get a cheaper fibre package) - I will have to change my phone number.... Surely - there must be a way to keep my present number ?
SKY General Question
Hi, my father in law is currently a sky customer. We have just bought him a laptop and want him on broadband so we can email him etc, just a simple package. Can anybody give us an idea what we need to do as we are not Sky customers Thanks
is FTTP "real" yet?
Appreciate it isn't exactly money saving, but is proper FTTP available from any providers yet outside of a couple of isolated local trials? My line (house to cab) seems to be awful, is connected to a cab out of sight (not exactly sure where, but the guy drove to it during install,,,) despite there being one within about…
Atthe end of my tether with BT's Indian Callcentre
It's a long story, but I would appreciate a link to the BT representative on the forum - my last port of call before writing formally to head office. Will post the saga once I have managed to get some sense from someone who can speak English. :eek:
talktalk llu to plusnet
as TT were unable to offer me any sort of deal when my 12 month contract ran out this month i have started the switch to plusnet to get £50 cashback and £65 quidco - i am on the talktalk LLU service at present - can anyone tell me 1. do i have to contact TT to inform them i am leaving? get a cease date or MAC code etc - or…
Do I need a mac code if my contract has expired ?
Talk talk contract has expired. I'm usually fairly good at negotiating but nothing will shift the people I speak to, so I'm planning to move - talk talk say I don't need a mac code I just tell my new provider and it gets sorted. I'm wondering if this is really true-can anyone advise? Thought to go with ee but now that deal…
Sky Upgrade/Cooling off/Special offer
I Upgraded to sky fibre from regular broadband and this was activat on the 18th as i understand my cooling period lasts 14 days (1st Jan) however in this time they have started 6 months free offer upon upgrade, i asked if this could be applied retroactivly they said no , am i entitled to cancel the upgrade then take out…
HELP! Confused - ISP and packages
We've been with TALK TALK for the last 8yrs due to laziness. They've offered me a free router, unlimited broadband and telephone time for £24 with no increase with a new contract. We tend not to use the landline phone much and the wifi connection and streaming speed is sporadic - we cant even watch iPlayer or Netflix on…
Quidco And Plusnet Cashback
Hi, Quidco is offering £65 cashback on new phone and broadband packages. Plusnet is offering £50 cashback. Is this in addition to the Quidco offer? £115 cash back in total? :huh: Please would someone kindly clarify?
BT OpenReach internet fault for over 2 weeks - caused by rain?
Hi all, am writing this on my parents behalf... They are retired and live in North West Scotland, and I wouldn't say they're vulnerable, but could certainly do with the Internet! They've been told by BT that heavy rain has caused the fault in their line. After a bit of reading, is this likely to do with the underground…
BT upped my bill on a goodwill offer
I had numerous problems with BT in ordering fibre optic, after many emails batted back and forth I was offered Infinity 2 at £20/m as a goodwill gesture. My bills have now gone up to £21.84/m, I guess they've increased prices across the packages but do I have any rights to cancel this?
How is Plusnet for broadband and landline in NI? (Totally dissatisfied with EE).
Having dreadful lack of service with EE as a new customer. Considering Plusnet or BT but would appreciate feedback before I sign up in light of unsuccessful EE MSE deal. (I signed up online for MSE EE broadband and landline deal on 26 Nov. and am STILL waiting for service, which was supposed to be live in 10 days. I tried…

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MSE News

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Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
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Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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