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Broadband & internet access

Archives for December 2014

Switching socket for an already filtered one?
We had a new master socket put in this week... Yes they installed it squint & more squint than i've made it appear in that photo :mad: But anyway. We also took out BT Infinity fibre broadband as part of the same deal. Due to where it's located i don't want a microfilter flapping about in the wind. Is there a way of having…
BT complaint
For just over a month i have been in a dispute with BT over the replacement of a HH4 which went faulty. Should have been a simple process, being BT however it was not! This letter is what i sent to BT after getting fed up of ringing, all of the problems were explained in the letter. Just wanted to see if the letter i have…
Should I spend gift voucher even though I cancelled contract?
This week's MoneySaver who wants advice asks... I recently signed up to switch my broadband to a new provider after seeing a great deal advertised, which included £100 of vouchers for a ‘successfully connected contract’. Due to a number of mistakes - including money being taken from my bank account that I still haven't had…
Plusnet £147 cashback on 38Mb Unlimited Fibre and Homephone
Anyone tried this through Topcashback? I am trying to but it says I need to have entered valid bank details (BACS) in my Topcashback account before continuing. I cannot find out how to do this!
why do you have to pay line rental?
Why do you always have to pay line rental even if you dont want to use a landline?
Another scam attempt today
Had a phone call today supposedly from Talktalk (my provider ).The guy on the other end asked for me by name then went on to describe...in the broadest Indian accent ever,had real difficulty understanding him...how my router was throwing up numerous errors at their end and that he would talk me thru fixing it if I turned…
Refund from BT
Recently I received my quarterly phone bill from BT and there was a service on it that I could not trace on previous bills. So I called BT (after a struggle of trying to find the correct department on their 'press this, press that' system). The operator confirmed it had not been on previous accounts. So I asked for it to…
Alternative to TalkTalk?
Hi, I'm looking for a broadband and phone package that includes free anytime landline and mobile to mobile calls. I've looked at the comparison sites but can't find anything comparable (Virgin fibre isn't available in my area). Any ideas would be much appreciated. Thanks.
Terminated TalkTalk contract
Hi all I hope you can help. We terminated with TalkTalk to move to BT on the 3rd Dec and all went smoothly until now. TalkTalk have sent us a letter saying they tried to get hold of us via email (they haven't) re our bill and are now going to charge us for sending us paper bills. I am slightly concerned as the only letter…
how do you guys rate BT Broadband?
I know they don't have the cheapest deals but they do not use traffic shaping at busy times and you get BT Sport as well. Is their service reliable?
Support from ISP's
Has anyone carried out a GENUINE NON-BIASED survey to find out what support is like from ISP's ? I am trying to contact TT Residential to see if I can move my account to them (for fibre) from TT Business (ADSL) and keep my existing GOTADSL email address. I emailed them 4 days ago - with no sign of even confirmation that my…
Virgin send letter for £3 raise 2 weeks after contract start, can I cancel?
I just got myself a good deal using the uswitch link on this website for Virgin broadband, and within 2 weeks of contract start they send a letter saying bill will go up by £3!!! Is this grounds for cancel? We entered a year contract at a set price, I found a broadband deal I would prefer in an MSE email right after I…
buried telephone line - no line plant
Hi, I recently purchased a property that has been extended to the front. When BT visited my property to activate the line, the engineer found that the builders cut off the telephone box and buried the wire in the ground. BT sent EE (my service provider) a £1700 bill to install a new line. They say that they have to dig the…
Hacked Phone Line
Please can someone help. I had a letter from Sky yesterday to say I had "Unusually high call costs" on my sky account. I never use my landline as I don't even have a phone plugged in. It's there purely for broadband (which is also sky) On checking my account I had a £121 phone bill all for calls that I haven't made. They…
Refund from Tesco Broadband after a year.
In brief. Had Tesco Broadband which I cancelled about ten months ago due to a house move. Received a refund of £8 this week. Might be worth a check if broadband suppliers (or others) owe the customer any money. Detailed. Was looking through direct debits going out of my bank account and saw the Tesco one was still there.…
haggle with sky
i used your tips to haggle with sky when upgrading my broadband , i saved £237.00 . so massive thanks & it really does work
What are the best phone and broadband packages?
Hi all, I'm needing some advice about broadband and phone packages. I'm currently with Sky and my first 12 months is due to come to an end shortly (just over 1 months time). I called them today and they told me that it was too early and so they couldn't see what offers were available to me. I'm trying to arrange it with…
virgin media fire broadband been down for a week
my broadband has not worked now for over a week. i have phoned them loads and they cannot tell me when it will be fixed. i can't watch telly as i only use catch up. i cant do any banking or bill payments and all the normal stuff i do. what are my rights? i have had to get the bus into town and sit in cafes to use free…
talktalk avoid at all cost
Been with talktalk for 8 years I decided to go for there tv package all set up and running within 3 days all well and good, when it came to my December dd they did not take my dd, phone then up and told them to take my dd out as I will lose my interest on my account,could I get them to understand? not a chance, told them I…
Unable to generate MAC code?
Hi guys, I am due to move to plusnet so I was speaking to a representative from talk talk. I asked for my MAC code but this is the response I received: Your broadband and landline service is provided on TalkTalk’s unbundled network and we are unable to generate a MAC code to transfer your broadband service to another…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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