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Broadband & internet access

Archives for December 2014

Talktalk hell!!!!!!!
Can someone tell me what the quickest way to get a complaint to the CEO's office at talktalk. I had a complaint opened on various dates but they kept getting closed. My main issue with talktalk is that I have been lied to at various points. When I upgraded from fibre medium to fiber large I was advised at the point of…
Cancellation with BT after 6 months
We are moving out from the apt from UK to another country, and I totally frustrated with BT cancellation policy (internet and phone line). We only using them for 6 months (from June 2014), and as far as I understand we can not change account owners, and can't actually cancel it before 12 months. And somehow we need to…
Plusnet retention
Hi, My contract is up in the next week and I was wondering what Plusnet are like for retentions? Currently I'm paying £1.99pm and I don't know what their standard rate is after 12 months Will they price match EE?
Delay on Virgin Media Installation
Hello, As one of my flatmate left and our phone and broadband contracts were cancelled, we decided to switch to virgin media for their bundle including phone, BBand and TV. The earliest installation date was two weeks later which was already quite a lot as they advertise on their website that they usually set you up within…
Help needed - Crap BT Service
Hi there, Needing a bit of help from all you lovely folk - first time posting so if I don't make much sense let me know. I'm currently with BT on the BT Infinity Option 2 + Unlimited Weekend Calls and am in the 4-5th month of a 1 year plan and so far haven't had any problems with the service up until 6-7 months ago when…
Changed from BT to Talk Talk
Hi , I've just changed from BT to Talk Talk today and i was just wondering if i can keep my Youview box from BT which i have had for over two years? cheers, Tom
Fibre available
According to BTwholesale.com- My local cabinet has been fibre enabled - thanks very much for telling me - BT - I had been waiting for 3 years since they started upgrading my area ! Needless to say, I am looking forwards to at least 40Mb rather than a dodgy max 3Mb speed The site mentions being limited in speed by "bridge…
I need a cheap electrician/network engineer in east glasgow
I was doing some renovating today and decided to remove what I thought was a redundant aerial cable since I've Long stopped owning a TV. I didn't notice until after that this is actually my BT phone line. I ripped the junction box out of the wall and cut the cable behind it, and also severed the line halfway along. Took me…
Should all internet providers offer unlimited by default? Views?
In this day and age of UTube ipod TV downloads Netfix etc which are almost now essential for a comprehensive broadband experience should all providers offer unlimited rather than a cap? I would be interested in views
AOL/TalkTalk advice needed please
For reasons lost in the mists of time I have two AOL email accounts so only noticed this morning that an email had gone to the 'main' account which only gets AOL messages. Anyway this was to inform me that my AOL Broadband is going to increase from £10.31 a month to £15.31 or I can switch to Simply Broadband, but that…
Please can we have MSE statement on EE amazon voucher issue
I am one of the many people who have been tricked with this deal. It was a fantastic deal. And like many things if it sounds to go to be true it probably is. But this was a deal backed by MSE website. A trusted and much liked organisation. If MSE has any good intentions left. They need to make some kind of statement on why…
BT usage/billing! serious problems! PLEASE HELP
[FONT=Calibri, sans-serif]I have been a customer of BT for many years now. I am coming to the end of my current contract and have receieved a couple emails stating that I have exceeding dramatically the amount of data usage I am allowed. [/FONT] [FONT=Calibri, sans-serif]However, there has never been a problem before with…
TalkTalk demanding payment
Hi there, I had a work flat in North Wales between February '12 and July '13. Upon moving out I ensured all my energy, council tax, water and communications accounts had been settled. To my knowledge, and it's difficult to remember as it happened 18mths ago, I informed TalkTalk of this over the phone in July '13. Upon…
EE contract cancelled
...for a broadband service that never was. Nice landline, but never connected to internet, despite joining them in October! We have had to cope with three weeks without internet - difficult with three school aged children, one of whom is in his GCSE final year. Not to mention the inconvenience. Oh, and did I mention the…
Broadband slowdown when streaming TV in the evenings.
A couple of days ago I got a little streaming box that which you can find pictures of by searching for CS968. I bought it from a company offering to stream local channels from the country that I'm originally from. They said that I would need 2-3 Megabits to use the service and told me how to do a speedtest where I was…
reliable broadband for small home business
hi, I'm a web designer and I've been using home BT broadband, but find it dire, drops connection alot and slows down alot ( alot of the time i have to switch onto my three mobile broadband). Anyway I'm looking for a reliable broadband service (I don't mind paying alittle extra). I don't need super duper fast (10 mps would…
BT Broadband cancel contract
I've been with BT now for 3 weeks, since I've been with them we have had no broadband at all, also the phone line has been 'iffy'. I'm getting really frustrated and I wanted to cancel but they are going to charge me £150 because its past the cooling off period. Can they legally do this when I haven't had any broadband…
Another warning about EE broadband! AWFUL.
I thought I'd take up the recommendation for EE in the broadband section on the site here. It sounded like a good deal and paying line rental upfront makes a lot of sense to me. I've now created an account here just to warn people to AVOID AVOID AVOID. It's never exactly fun calling call centres, but this was the worst…
Trying to get acess to a chat forum
I have registered for a forum called ' World War 11 Forums ' as I am interested in military history But when I try to sign in to the forum with my password and username a notice comes up ' Sorry you do not have permission for that ' which means I cannot post any thing on the forum What is the problem ?
Best deals for Broadband dongles
Hello I am writing to ask for any advice on the best deals for a Broadband dongle. I would prefer not to be tied to a long-term dongle but the provider is unimportant. I rarely download music - never films or TV programmes - but I do download computer programmes (anti-virus programmes, for example). I am on the Net very…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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