BT Broadband cancel contract

shana13

I've been with BT now for 3 weeks, since I've been with them we have had no broadband at all, also the phone line has been 'iffy'.

I'm getting really frustrated and I wanted to cancel but they are going to charge me £150 because its past the cooling off period.

Can they legally do this when I haven't had any broadband signal since I set up the service? Surely they need to stick to their part of the contract too?

Any advice?

BT_company_representative

Hi shana13,

I'm really sorry about the problems with your BT broadband and line. If you need any help getting this sorted please use the contact info in my profile to send over your details and we'll be happy to help with any issues.

Thanks
Neil

adeysim

Shana,

I hope Neil can help, but if he's like other BT representatives, I'd expect an epic fail. I tried to cancel and after much discussion a BT rep promised me she'd waive my cancellation charge. Turns out she didn't. Have you though about the small claims court: it's not very expensive and you've got a great case, I suspect.