Please can we have MSE statement on EE amazon voucher issue

Hagar_uk

I am one of the many people who have been tricked with this deal.

It was a fantastic deal. And like many things if it sounds to go to be true it probably is. But this was a deal backed by MSE website. A trusted and much liked organisation.

If MSE has any good intentions left. They need to make some kind of statement on why they were involved and what they are going to do to help sort the mess out.

As I see it the business model works on the following way:

MSE and affiliate window offer broadband with voucher after 3 months.

After 3 months no voucher comes through. MSE / affiliate window then make money on the people who have just forgotten about the voucher. They pocket the cost of the £120 voucher they should have sent.

For the other users who have remembered. They go through the process of acting as if they going through the motions. But never do. Hoping users just get bored of emails and think it is to much trouble. So again they can save money not buying vouchers.

I have no doubt I will get my voucher eventually. If I take legal action. Or make comments on here (their agents seem very good to fix issues. Only if someone is being vocal in public)

It is just a shame affiliate window and MSE business model is based on the idea that if they do their job badly enough a % of users won't be bothered or give up trying to claim what they should have been given automatically.

JJ_Egan

http://forums.moneysavingexpert.com/forumdisplay.php?f=50

Former_MSE_Megan

Hagar_uk wrote: »

I am one of the many people who have been tricked with this deal.

It was a fantastic deal. And like many things if it sounds to go to be true it probably is. But this was a deal backed by MSE website. A trusted and much liked organisation.

If MSE has any good intentions left. They need to make some kind of statement on why they were involved and what they are going to do to help sort the mess out.

As I see it the business model works on the following way:

MSE and affiliate window offer broadband with voucher after 3 months.

After 3 months no voucher comes through. MSE / affiliate window then make money on the people who have just forgotten about the voucher. They pocket the cost of the £120 voucher they should have sent.

For the other users who have remembered. They go through the process of acting as if they going through the motions. But never do. Hoping users just get bored of emails and think it is to much trouble. So again they can save money not buying vouchers.

I have no doubt I will get my voucher eventually. If I take legal action. Or make comments on here (their agents seem very good to fix issues. Only if someone is being vocal in public)

It is just a shame affiliate window and MSE business model is based on the idea that if they do their job badly enough a % of users won't be bothered or give up trying to claim what they should have been given automatically.

Hi there,

I’m sorry you’re having trouble getting your voucher. Is it after the 90 days since you signed up for the offer?

Can you please email your EE account details to voucherhelp@moneysavingexpert.com – detailing you EE reference number (it starts DKI and is in the PDF attached to the email you would have received when you signed up), the name and address of the named account holder, your order and installation dates.

Someone will be in touch shortly to look into it for you.

Thank you