Broadband & internet access

Archives for July 2013

TalkTalk contract release, need help.
:mad:Hi, I've been having problems with my talktalk broadband and I have been trying to get them to release me under their "Broadband speed code of conduct" which is regulated by ofcom. They are currently refusing to release us so i started taking log of the interactions with them. Our contract: Value line rental- £114…
Orange Broadband Query
Friend of mine had a cold-call from Orange and they have regraded her to a new broadband plan. The plan is described as: "Broadband & Anytime Mobile Calls (1000) -20GB usage allowance (PAYG) This is a monthly plan costing £37 a month. We have searched the Orange web-site trying to find out the terms and conditions of this…
TalkTalk
Leopard never changes his spots. http://www.bbc.co.uk/news/uk-scotland-tayside-central-13156917 Irresponsible scum from the bottom to the top :(
BT / SKY problems
Back in April I transferred my telephone and Broadband services from SKY to BT. All went well, so I thought. The equipment turned up on time, SKY broadband stopped working, plugged in the router and back online........ I recently checked by SKY bill and found that they were still charging me for Broadband. Rang them up,…
Loss of phone & broadband, again.
I was taking my phone and broadband off Toucan who after a series of buy-outs became Talk Talk. I had a variety of problems with my service which led me to have to deal with their notoriously poor customer services department. Eventually I had enough and moved to Tesco. I have been with Tesco for approx 70 weeks now and…
Bt Broadband Discrace
Well I've ordered BT Broadband on the 12th of june and got told that it will be active within a week. But to this date i still have no broadband. I didn't even have a working line in till the 18th of July when a BT engineer came out (told me that this wasn't his area and was using his fuel and was rude) I then got told…
BT WiFi - Auto connection
I have the BT WiFi app for my Iphone. BT say the app should autoconnect to any BT WiFi hotspots yet this doesn't happen. On my Iphone settings in WiFi I have both auto join and auto login turned on.
BT routed internet & phone cables internally through our building...
Hello, bit of an odd situation here. Recently taken on the rent of an industrial unit, and have been having the elecs stripped ready to redo. the neighbouring unit contact us and say that their phone & internet has gone down, and it looks like the cables run internally through our building and we have taken them out. We…
How do I choose ISP at new home?
Hiya, We are with virgin at the moment cos the hubby works from work sometimes and we need a fast connection so we chose the fibre optic broadband. However, this summer we are due to move house? What is the best way to choose a new internet provider? I have phoned Virgin and, because I am moving to a new estate, they have…
Damn, damn BTYahoo
Damn, damn BTYahoo, here we have a great sporting sunday, final day of Gold Open, and a crucial Ashes day on the 2nd test. Everything lined up, Open on TV and Ashes on laptop, and the internet has failed. Speeds of 0.3mbs is not enough to stream live sport. Why does equipment fail at the most inopportune time??
Talk Talk £70 Love 2Shop voucher offer
Hi, I went to sign up on Thursday for the Talk Talk essentials package that gave a £70 Love2Shop voucher (as advertised through this site), but was told I needed a new line (when entering details on Talk Talk's website) at the flat I am moving to. Therefore, I did not rush to set it up (offer ended mid-night Thursday) as I…
Talk Talk (internet and phone) - how bad is it really? Good experiences or bad ones?
Thinking of switching to Talk Talk because it's the only ISP offering decent deals on my exchange - bar none. I hear bad things from some people - but I also hear good things from others. Any views on switching, please? Is it all bad, or are there a lot of happy customers out there? The happy ones, of course, tend to say…
Cancelling talk talk contract?
I've been with talk talk for around 6 years and I have about 4 months on my contract remaining. They promised me to my face "you will have a consistent connection" yeah right... I'm supposed to have 8mbs. I get around 3 mbs and my son is pulling his hair out when he is playing xbox. If he is in the middle of a game he'll…
Moving from Virgin to Sky
So im moving from Virgin Media to Sky with all 3 services, phone, tv and broadband. Basically iv been with virgin since i moved into my own home 4 years ago, i moved house about 4 months ago therefore they started a new contract however it was set up over the phone when i called to transfer my services. I was offered a…
so angry with talk talk
my connection date was wednesday,nothing happened.rang them thursday asked what was going on they said there was a delay and it would be 24 -48 hours i went up the wall.i was feeling stressed anyway with moving from bt to talk talk. they were so unhelpful it was ridiculous. its now saturday and still have no internet,they…
Fibre Broadband - how
I have a simple question With fast broadband - FTTC - Is each individual cabinet connected to the exchange on a dedicated fibre line or do they Tee off existing lines ? The reason for this question is that BT have stopped upgrading cabinets 100 yards from my house and tell me that due to financial reasons - they are…
Any better deals for PlusNet Fibre Broadband?
PlusNet have 6 months half price on their fibre broadband. Any better deals or money back on that? I dont want to move my phone from BT really but it looks like i will have to in order to save a few ££. Thanks
BT Infinity Customer Support Useless
I have been a BT customer for 30 years and have had internet with them through dial up, broadnband and I recently decided to upgradxe to infinity. I work away most days every week so I needed to arrange an appointment well in advance to ensure getting a days holiday. I booked for yesterday 8.00 - 1.00 and waited patiently.…
Virgin Media
Hi I would very much appreciate some advice please. We have had dreadful service from Virgin Media since we had our services installed 19 months ago. After a very lengthy complaint they have finally admitted that they were at fault and they have offered us compensation. We should be getting a fairly large amount, around…
Help with EE/T-Mobile
I have a T-Mobile Mobile Broadband box, have done since April (as we do not have a phone line and don't want to pay for one to be installed), it did work fine but for the last month its barely worked. Phoned them up last night asking if I can cancel as its pointless paying £15 a month for something that doesn't work. They…

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