-
Claiming refund from Travel agent for cancelled flight
Hi, I booked a flight through Travel Trolley and they were cancelled on the day of flying. This was on 28th December. BA compensated me as per EU rules. However, I am still waiting for my refund from Travel Trolley. They keep on claiming that they have not received the refund from BA. I paid by debit card. What Can I do…
-
Will i be scammed
Looking for some advice and ill try to keep the info to a minimum In 2023 me and my partner went on the holiday of a lifetime to new york we flew british airways we were delayed 3 hours in the first place and also british airways lost out luggage and it didnt arrive to us till 3 days after we arrived We wasnt happy Present…
-
Refused Flight Delay Compensation
We put in a flight delay claim after our flight with BA from Miami direct to LHR was cancelled. BA provided us with overnight accommodation and some food that evening of the cancelled flight but nothing more the following day. We had to pay for our own breakfast and lunch that following day, which wasn't cheap even though…
-
Goodwill Voucher from TUI not worth the paper it's written on
I have recently returned from a holiday to Cancun, Mexico and all was well until our return journey where we found ourselves being delayed by 52+ hours. We boarded our return flight to find that the pilot was having trouble with the aircon and we sat on the plane in extreme heat for over an hour before we were eventually…
-
Compensation for delayed flights Discussion Area
This discussion relate to the Flight Delay Compensation guide. Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
-
Missed connection due to slightly delayed flight
Hi all, I missed a connecting flight due to the slightly delayed arrival of the first leg. Am I entitled to any compensation? Both flights were with KLM. My LHR-AMS flight was about 10 minutes late arriving in AMS, and KLM sent a message at 10:53am (i.e. even before we'd landed) stating that I'd missed my connecting flight…
-
Emerald Airlines - ignoring my claim.
Long story short, flight BHD -> LBA cancelled on 11 Sept 2022 due to 'Technical Issue' just as we were about to board, we were moved to another flight the following day (around 21hrs later) and put up in a hotel by AerLingus. We are a family of 4, daughter (5) missed a day of school because of it. I raised a claim via…
-
Claiming expenses due to a delayed flight - only partially accepted
I flew Easyjet from Edinburgh to Birmingham. The flight was due to depart at 1900-2010 however it was delayed and left after midnight 0040-0136. Due to the arrival time, I asked the Easyjet staff at the gates if I would be eligible to claim the night/morning in a hotel room as I wouldn’t be able to drive at that time and…
-
DUBAI RAIN
My wife and I booked 2 return flights Glasgow - Dubai - Colombo via Netflights. A few hours before the return flight we received an email advising that the Colombo to Dubai return flight was cancelled due to adverse weather in Dubai - the aircraft had not even made the Dubai - Colombo flight. Emirates reports were that the…
-
Airline Agreed but not yet paid compensation - Corendon Airlines
Back in September Corendon Airline agreed to pay compensation for delayed flights from July. They said it would be paid into my bank within 6-8 weeks. It is now 4 months and still nothing. They are ignoring all my emails & when I called they gave me a separate email address to use and they came back to me to say they…
-
Problems with the Pakistan Embassy re Visas
My ralations from Trinidad and Tobago were booked to fly from London to Pakistan the other day. The Pakistan Government website clearly shows that Trinidad passport holders do not require a travel visa. That said, upon checking in with Qatar airlines at Heathrow airport they were unable to fly and were told that Pakistan…
-
easyJet cancellation expenses
easyJet cancelled a recent return flight after a long airport delay- the cancellation was due to a technical issue with the plane. The cancellation was at 2330 on the Saturday. We were informed by Swissport to use the app to rebook onto a new flight. The next available flight was on the Monday. We had to be back in the UK…
-
Guidance with Lufthansa
Hi there, I recently flew from San Francisco to Edinburgh, via Frankfurt which I booked through Lufthansa. The San Francisco to Frankfurt leg was operated by United, but the latter leg was Lufthansa. The San Francisco - Frankfurt flight was delayed by an hour and as a result I missed my connection to Edinburgh. I was…
-
Maleth Aero flight delay
We travelled on flight no MLT1105 on 24.2.23 Manchester to Antigua delay 10:46hrs. P&O have emailed today advising they will not be compensating and to contact Maleth Aero who are not responding to our emails following the completion of our flight compensation form we were given on the ship . Thank you for this thread and…
-
Wizz Air - Flight cancelled in error
Hoping someone can advise the best course of action before I raise a complaint via Wizz Air's ADR scheme. I booked return flights (19 June 2024 to 23 June 2024) but the outbound flight was subsequently cancelled by Wizz Air and I was offered a refund, credit or new outbound flight on 20 June 2024. I declined both options…
-
EasyJet rejected claim - 'severe weather'
Hello all - hoping someone can offer advice regarding a rejected claim. EasyJet state that my flight was cancelled due to "strong gusting winds" causing a hard landing, and this counts as "extroadinary circumstances" because this includes "severe weather conditions". You can find their full response quoted below. I don't…
-
Denied boarding , cancelled new flight . 18hrs + arrival delay
Hi , a recent return flight to UK from Spain . On arrival at check in Jet2 had transferred us from LS XX8 TO LS XX80 . Both had the same departure Time . 21:00 LSXX8 Departed at 22.30 approx . LSXX80 was Cancelled . We were take. To Hotel overnight and brought back to airport the day after for new Flight LSXX80 ( SAME AS…
-
EU261 care when stuck on the aircraft
Several times now I have been delayed by more than 2.5 hours (but less than 3 hours) being stuck on the aircraft sitting on the airfield. The situation is usually like this: 1) the flight is delayed because incoming flight is delayed; 2) boarding begins with 45 minutes - 1 hour delay 3) then some issues arise: we missed…
-
British Airways booking - JAL flight cancellation - Who should pay compensation?
Hi, in dispute with BA and would appreciate any help on this matter. We booked a flight with BA from LHR to Kumamoto Japan, via Tokyo over Christmas and New Year. BA served LHR to Hanada, Tokyo, and JAL served Hanada to Kumamoto. On the return JAL served both legs. Due to the aircraft collision at Hanada on 2nd January,…
-
BA missing payment
I had a flight to New York cancelled at xmas, I put in claim for delay and incidentals, BA agreed the claim and paid one sum of delay compensation, and the sum for incidentals, however, there were two of us on the flight, so the other sum of compensation has not been paid. I have tried a couple of times on their own online…