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Insurance & Life Assurance sticky
Here are some Forum threads you might find useful: * Home Insurance Discussion * Cheap Car Insurance Discussion * Car Insurance Tips & Tricks * Level Term Assurance Discussion Area * Car Breakdown Discussion Area * Gap Insurance Guide Discussion * Compare Breakdown Cover Discussion * The Great Hunt: Have you used a loss…
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"Reasonable" flight connection time for insurance purposes?
Hello, I am in the process of planning a trip abroad and am looking at flights. I would like to book two flights with a 3 hours 10 mins gap in-between. The first flight would be domestic, so no need for immigration on arrival, but it would be a self-transfer, so I would need to collect my luggage and check it in again and…
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Comparing Car Insurance annual cost with LV - My experience
Ok so been with LV (& house insurance) for several years. Always been happy but, like many other folk, car insurance on a multi car policy has increased by 54% from £283 to £446 per annum. This is after the additional policy discount. Did comparison last year but nothing came close. However comparison site quoted again…
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⚠️ Direct Line / Motability Insurance Complaint - Financial Ombudsman
I'm a disabled Motability scheme user (enhanced PIP, DLA recipient) and cancer patient who has taken my case to the Financial Ombudsman after Direct Line denied my insurance claim in a deeply shocking way. What happened: In May 2025, when I added two named drivers to my policy, Direct Line's system automatically removed ME…
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Liability admitted but hearing coming up
Hello, I’m new here but read a lot on this forum. I was in accident more than 2 years ago (as a passenger). I started an official injury claim against the insurer of the other car. They denied liability and the next step was to take it to court. In between, I tried speaking with both insurers to confirm the results of…
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Cheap but poor Customer Service from First Alternative
I have a cracked windscreen and need to get it replaced ASAP. My car is less than 3 years old and I understand I can insist on OEM replacement screen I contacted Autoglass Monday 23.02.2026 and they told me that this would need to be authorised by First Alternative I contacted "customer service" Wednesday 25.02.2026. She…
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Motor Insurance
Hi All, Am rather perplexed at getting ripped off on motor insurance, my main complaint being how is it fair that I get penalised for a no fault accident, somebody drove into the back of my car which was parked at work, I was not in the car at the time and the person admitted liability yet when it came to re newing my…
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Haggle with AA, Admiral & more
Hi folks, We've just written a new guide - Haggle with AA, Admiral & more - please take a look and we would love to hear your feedback and successes here. Thanks, MSE Rebecca
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Damage caused by insurance company contractor
Hi all, Looking for some advise please; My insurance company appointed one of their contractors to spray some new kitchen cupboard doors following water damage. As part of this, they failed to meet their advertised exact colour match scheme and also sprayed the old door accidently, without consent. This now leaves me with…
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About to move and want to insure my possessions for the move
Hi all, I am about to move in a week or two. I am most worried about moving my TV, which I paid around £1400 for a few years ago. It is covered by AO Care insurance, but it seems that doesn't cover the transportation of the TV. I am going to be using a 'man with a van', which I understand may cause problems insuring my…
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Admiral penalty of £600 for claim added to Confused.com quote in error
My daughter got a £600+ amount taken herof her bank account on Saturday from Admiral, her car insurer. On talking to customer service in India at the weekend, they said an additional undeclared insurance claim had been flagged and that was the reason for the penalty charge. She'd had nothing in writing about this, just the…
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Subsidence -positive experiences please
Hi Forumites. Our house has just been diagnosed as having subsidence. We’ve made an insurance claim and a surveyor came today & agreed it definitely needs intervention, although the house isn’t in danger of collapsing! He’s ordering soil, tree, foundation and drain reports, then we’ll have to see where we go from there. i…
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Travel insurance quote
Recently had travel insurance for my wife and myself with Avanti.We are both in our seventies with medical issues,ie,hypertension,athritus.The policy was about 3 months old when I phoned to inform insurer about new medical condition,ie pacemaker.I was told it would cost another £200 on top of existing policy cost of £350…
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Claiming with third party insurer
I recently got rear-ended by another car when stationary. Thankfully no-one was injured in either car. It was reported to the police who helped us get the cars out of the road. My car only has cosmetic damage but the other car is probably a write-off. After calling my insurers to start the claim process, the other driver's…
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Work Absence / Redundancy Insurance
Hi, I a single, living on my own and have no mortgage and bills. I work full time and don't get sick pay. Is there an insurance I should get to cover if I'm off sick or made redundant? Thanks
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Claiming on home insurance for a damaged ring
Hi, I've been fortunate enough to never have to make a home insurance claim so have no idea how it works. Any thoughts would be great. I have an opal and diamond ring (one large opal and many small diamonds in the surround) that is just over 3 years old. It has been worn occasionally. The opal has changed shape in the…
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Can't Get Contents Insurance - Living in Home of Family Member Rent Free
I own a house outright that I used to share with my adult daughter, & building & contents cover was always in my name. I moved out some months ago & informed the insurance company of my new address - no issues (except an admin charge) I tried to renew today, but I can only have the buildings insurance in my name, not the…
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Insurance claim escape of water
Hi 2nd post today. Will be glad to see the end of this year!! Washing machine packed up. John Lewis came to install new one. When they pulled the old one out the floor under was soaking. We have had a leak from our stop !!!!!! which had obviously been going on for a long time. Covered by insurance. Plumber and assessor…
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Changing Car
I'm awaiting delivery of a new motor but the insurance on my current car will expire probably a week or two before the new one arrives. Would it make a difference who I insure it with to just change it after a few weeks or is there an alternative way of doing it. Thanks
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Home Insurance - cancelled policy / number of bedrooms
Hello Does anyone have any insight, or know an expert I can talk to about about this situation: We have just lodged a home insurance claim to repair bathroom after a burst pipe. Insurers are reviewing the claim but have cancelled the policy (in 21 days) as they say we have given incorrect info on number of bedrooms. We…
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Wildly different quotes from the same company
I intend to change my home insurance provider and am inclined to favour Aviva because of their ethical reputation. I have requested quotes from the Aviva website more than once and am perplexed that the different quotes are wildly different. The first one was £201.82 (which is roughly half what I am currently paying) and…
