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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Being charged for a name change despite the change being due to marriage
I have booked flights through Booking.com, someone on the booking has changed their name due to marriage. Our flights are with easyjet and Wizz air, and we should be able to change it free of charge because of the change being due to marriage. But Booking.com are trying to charge us £127.67. I have contacted the airlines…
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Sport It Firsy
Afternoon, Hope you’ve all had an enjoyable festive period. I wondered if you might be able to assist me with a recent purchase I made via an online retailer please? On the 22nd Oct 2024 I placed an order from the online retailer Sport It First for some Hunter Short Insulated Wellies. These cost me £61 and I believed this…
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Disabled Seats Not Available When We Arrived.
Hi, I have a query, and I'd like to know what you think. I went online and booked two tickets in the wheelchair bay/space platform at the back of the cinema in Cineworld It's a separate small room on the back wall with a viewing window that I think is accessed via a lift. I've never booked this room before and was excited…
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Debenhams Refund
A few weeks ago I bought two dresses from Debenhams for £127. When I started the online return process, I didn't realise I needed to click the credit card refund option, as otherwise the refund would automatically be processed as a gift card with a bonus of 20%. I didn't complete the process and immediately emailed…
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Co-op grocery delivery T&Cs - are they lawful?
Hi all, I'm a co-op member and have been regularly ordering grocery deliveries online and through the app. Generally satisfied but they have a clause in their T&Cs that says, roughly speaking, if an item that is part of a meal deal offer is unavailable then you have to pay full price for the other items. Today I ordered a…
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Consumer rights advice
Hi, I purchased a delonghi coffee machine directly from delonghi online in October 2025. It was unopened until end of November 25 and by mid December had developed a fault. I contacted delonghi and the machine was collected, repaired and returned to me over January 2026. The machine worked briefly, but the fault has…
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Unfair refusal of refund
My son bought 2 foot massagers which claimed to help neuropathy but they didn't help at all. The advert said if it doesn't help you can get a refund within 30 days but then they refused saying the item must be unused. Totally contrary to their advert. What can he do? They have been arguing by email and I think the 30 days…
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How to complain to Amazon UK
I sent an email to the address given for complaints to Amazon (complaints@amazon.co.uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Their usual Customer Service options have been a waste of time.
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Table top dishwasher
My niece purchased a new Table top Dishwasher. Within months it started to fail, and display error messages, When contacting supplier, was told to contact Manufacturer. Alternatively. The other option was to send an engineer out. At a cost of £120. Who told her that she was using wrong size tablets. Now appliance is…
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Damaged item - multiple failed collections
Hoping someone can advise on an odd situation. I purchased an oven online in September 2025, from a supplier in Italy. The oven was delivered in November 2025, unfortunately damaged. This was reported to the supplier the same day, who agreed to collect and refund. They have now failed to collect on 12 attempts, varying…
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Does section75 cover this
I put down a deposit for a car on my credit card, the car was going to be delivered and payment fulfilled on delivery. The car did not arrive. Appears the company is a scam. They have now blocked my number since trying to contact them. I have reported this to the police. I have applied under section 75 but i have not heard…
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Debenhams ignoring refund requests (one parcel lost, one parcel to be returned)
Hello,My mum bought two items from Debenhams online. One didn't turn up and she wants to return the other one. Debenhams only list Facebook on their website to contact them and she contacted them on 31/12/25 and again today to report that one of her items was missing. They have not responded. The Debenhams website…
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Amazon nightmare
Hi all, I desperately need help, i ordered a mini PC for my son end of last year and it was ok at first but then it suffered a motherboard failure. I contacted Amazon and they agreed straight away to a refund and i arranged the return of the PC. I sent it back and was then given a refund date which past by and i received…
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Returning an item won through a ballot that I paid for
Recently I entered a ballot for a limited edition item (not personalised). I won the item which was charged to my credit card. The item in question, was then posted to me, with information on returns and a return postage label - the brand also has shops that will take the return. I tried to return the item on Saturday, to…
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Consumer rights Act 2015
Hello, I’m looking for some advice about a used car I purchased from a dealership. Less than 30 days into my purchase the clutch failed while I was pulling out of a junction and had to be recovered. The vehicle was in the dealers garage for four days. I was then informed that it had been repaired and I went to collect it.…
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AI 'slop' is transforming social media - and a backlash is brewing
https://www.bbc.co.uk/news/articles/c9wx2dz2v44o How many times have we seen this?
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Olyndra London Online Order
Hi all wondering if anyone can help me with an issue I have. See I saw this online company on facebook selling some lovely looking jumpers so I ordered a couple in mid October. Delivery was delayed but they arrived a couple of weeks later at the end of October. I initially was quite happy with them however I had one of…
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Defrauded by Just Answer.com
On 24/02/25 I contacted Just Answer.com for an answer to a medical question. They told me that it would cost £7, which I paid. Since then, without any warning, or or request for permission, they have been charging my bank account with a monthly figure of £38 even though I havn't used their services since. I consider this a…
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Company sent me the wrong part and put me to expense
I had a concealed shower fitted as part of a bathroom refurbishment 7 years ago. Recently one of the outlets has started dripping heavily. I've seen this before with our other shower, it needs a new valve. I contacted the company I purchased the shower from because I couldn't find the right part on their website, sending…
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They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
