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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Heated gloves not wearable. Manufacturer saying no fault
I'm looking for help on my next course of action, if any. Hubby bought me a pair of Keis heated gloves at the end of November for my Christmas present. They were bought in store and I tried them on. For reasons, I didn't get to use them until the end of January. On the lowest setting, I felt a tingle across one knuckle for…
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FedEx asking for customs payment for item they damaged
I ordered a large item from Amazon EU sarl @£280. It seems this came from abroad but customs was included in the price. The item was damaged in transit, delivered by Fed-ex. In any case it says on Amazon that it is eligible for return up to 30 days. It was delivered 4 days ago. The sender issued a refund and said not to…
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Register 10-year parts guarantee on a tumble dryer
If I register a 10-year parts guarantee but decline a Domestic & General plan, and a fault is not covered by the statutory warranty or the 1-year manufacturer's guarantee, I would either need to call out the manufacturer to benefit from the parts guarantee or engage an independent service provider. Question: Would there be…
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Counterfeit goods via paypal
I bought an item off F/B via PayPal In January from augusta USA heard nothing for two weeks so emailed them reply it's in transit in USA then week later it's at customs, cleared customs then nothing contacted them again it's in transit, then cleared uk customs then nothing emailed them again in transit to Manchester…
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Transfer of warranty.
My wife bought a sewing machine off another person. It was brand new and unopened boxed. I assumed we could register it as new to obtain a warranty, but the sewing machine company declined the registration as they say their warranty only applies to the original purchaser. Are a company not legally obliged to provide at…
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Clothing repaired but then repair failed - any rights?
Hi, So my son bought a football shirt last July for £80. After a few months he noticed the lettering was coming off, so we contacted the club shop. They initially refused a return, but I pointed them in the direction of the Consumer Rights Act 2015 and they backed down. A letter/number repair was done and the shirt was…
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Miele dishwasher failed and Consumer Rights Act
Hi, After some advice on whether anyone agrees it is reasonable to expect a repair out of warranty in this scenario; Bought a Miele dishwasher Oct 2022, costing £850 and coming with a 2yr warranty It failed in Jan 2026 (lasting 3yrs 3 months) In Jan I contacted Miele via their website and booked an out of warranty…
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Being Asked to Return Items to Aisa
Hi, I purchased some clothing online from Harpers of London. The items are of very poor quality so I want to return them for a refund. After a string of emails, they said I must return them to their distributors in Asia, although they have not yet provided an address. Can the company insist on the return of the items to…
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Debenhams Refunds
I'm having real difficulty getting hold of a person from Debenhams customer service; someone who can actually solve my problem. I have a "non-returnable" item that is faulty! Their contact via Facebook Messenger is appalling; a bot just sends you round in circles. and a week later still waiting for a reply about a faulty…
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Car Purchase
Hi Folks this is a bit of a journey so please bare with, I bought a car on the 25th October 2025, the car broke down on the 23rd November 2025 with the EGR cooler and Headgasket failing. I still don't have the car back, and I issued a right to refund on the 8th February 2026 officially. I'd mentioned it in previous emails…
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Company offering prize and not awarding it after saying i'm a winner.
Good Evening, In December, I found a notice from a company that I was following on Social Media of a competition being ran to win Solar Panels, Battery and Heat Pump. The prize terms stated that the winner would be announced on the website on 25th December, along with including the deadline for entries of 21st December. I…
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Do I have a leg to stand on - Company sent parcel to my old address rather than parcel locker
I ordered a parcel from Jacamo. Ive just moved (in the past two weeks) and hadbt updated my home address. I tried to check how to change the home address and it said you needed to phone up to change it. As the trousers are for a funeral I just thought I'd send it to the parcel locker for now. When I was ordering it gave me…
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BT Broadband mid-contract price rises
Just received an email from BT stating our broadband package is going to increase by £3 a month from March. Do we have the right to cancel our contract? Thanks
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Unfair refusal of refund
My son bought 2 foot massagers which claimed to help neuropathy but they didn't help at all. The advert said if it doesn't help you can get a refund within 30 days but then they refused saying the item must be unused. Totally contrary to their advert. What can he do? They have been arguing by email and I think the 30 days…
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Debenhams Took Payment Without Consent and Shipped to Unapproved Address
I purchased an item through Debenhams over a week ago for £125. After putting it in my cart, I had to select my payment method and I opted for Klarna. Before anything was processed, Klarna had to verify a £0 transaction to confirm it was me making the purchase. After clearing this, Debenhams advertised a £12 delivery fee…
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Damaged on delivery, no collection, no refund PROBLEM!
Please help/advise. I bought a Bosch washing machine from BSH home appliances on 16 Dec 2025. It was delivered on 09 Jan 2025 and was received damaged. I reported the damage immediately that day and as instructed sent images to customer services. In the past 3 weeks, I have sent at least 7 more emails asking when the…
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Timeshare
Hi I need advise I am trying to get rid of my timeshare. I am close to using National timeshare helpline but I am afraid of being scammed . Does anyone know if they are ok.
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Leisure Vouchers with No Expiry Dates
While clearing out a drawer I found I had quite a stash of Leisure Vouchers from a previous employer. They are paper voucher but don't have an expiry date on them. I emailed the address on them and was given a brush off of "They have been removed from circulation. Try contacting Whitbread directly". They didn't have a…
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Resale ticket funds not received
hello Hoping I can get some advice here regarding tickets I sold to an event last year. I bought and sold these tickets through AXS there policy states that funds are ready for release 7-10 days post event this would have been 27th Nov 25 at the latest. I did not see the funds ready for payout in the app as it says instead…
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Evans Halshaw Issue
I bought a second hand car from them in November. Last week the handbrake button fell off (I have since found out this is a known issue with the Crossland X). I called the dealer to get them to fix it under the consumer goods act, but they are refusing to repair for free and that I should pay for a diagnostic and any other…
