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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Royal Mail now only compensates cost price for businesses, is that allowed?
I am a potter, I send all my work with Royal Mail. On rare occasions the work is broken in transit or the parcel goes missing, so I usually place a claim online, show proof of postage cost and the item value and they compensate me accordingly. However, they now say this: I am sorry we are unable to review your claim due to…
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work unpaid for left on site, can they charge you
Hi, We built a wooden fence in our workshop, that a customer ordered, 8m £3500. But they then said they did not want. so its up against the wall. So we are taking them to court. 3 months later they say they are going to charge rent on the fence that's been ordered, but not put up. I know persons can charge rent on items…
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So why a problem but S.75 say "no breach of contract"?
Following from a previous thread, I had a warm conservatory roof installed 2.5 years ago (no wood, no metal, installer certified building regs approved). From the very start, the interior plaster started cracking at the 'hips' (the long outer angled corners), not just settlement or hairline or board joint lines, but jagged…
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SCS furniture
seriously need help from someone that knows … We purchased a 3 seater and 2 seater suite from SCS instore in December 2025, it was delivered to us on 25th March 2026, Wednesday just gone. then the problems started. On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some…
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Ur.co.uk, buyur.co.uk - WARNING, do not use.!
Just to make everyone aware of the risks of purchasing anything from these scammers.… So I bought a refurbished phone from this company via amazon in October last year for £200. I didn't open it for a month as I was going away on holiday and had all the stuff I needed saved on my old phone. When i switched it on it was…
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Computer Memory Issue
Hi all, Currently feeling the brunt of the global RAM crisis. I purchased 64GB Corsair RAM through Amazon, in November 2025. I was not aware of the crisis when I purchased it, so I was surprised to see a delivery date of 2-3 months. I assumed this was an error, or a temporary problem, so I persevered and bought it anyway,…
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Brsk to youfibre
Hi I signed a 2 year contract in Jan 2025 with broadband provider brsk they have since been bought out by a company called youfibre and the customer service is dreadfull because I didnt sign up to you fibre and im not happy with the service would I be entitled to leave the provider for free I have tried emailing them…
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Misinformed on cost of car
Hi all Grateful for some advice. I took my car in for a service recently and while I was there a salesman approached me about buying a new car. I had a PCP on my car at the time which was due to be completed at the end of the year. When the salesman ran the figures he said that at the moment I was £2k in negative equity…
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NOWTV 14 day cooling off period- when is it valid?
Put this in the TV forum but advised to put there: We started a 12 month NowTV Sports package to watch the F1 on without needing a Sky subscription. Very quickly realised how awful it was. Day 13 cancelled. Within 14 day cooling off period. The subscription is cancelled but we have to keep paying for another year.…
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Karen Millen refunds now paid as gift cards
I have just made a return to Karen Millen (I was buying a dress for an event and ordered a few options to try) and rather than receiving a bank refund (it was paid by bank) they have sent me a gift card. Apparently the default refund for all returns is now gift card and you have to change your details via their non…
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car extended warranty
hi can anyone advise ive seen a car under 3 years old still has 6 months manufacture warranty and thats all im getting and this is from a main dealer so he pushed me for a 3 yrs rac warranty £1000, i left a dep but ive not signed the e-doc i then called manufacture and can get there official warranty for £330 per year, so…
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Missed flight due to departure gate not being announced.
We checked our bags in at Stansted airport at 15.30 and waited in the departure lounge for the gate to be announced. The board stated that the gate would be announced at 16.40 but it wasn't and the board advised us to relax. After 90 minutes the entire departure board crashed. We asked a member of staff where we should go…
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Placed an order to sell my old phone and heard nothing back after sending the good
I placed an order on a e-commerce retailer to sell my old phone, and it generated a label automatically for tracked postage. It said "same day payment" after receiving the goods on the website but I haven't got money yet. The postage is tracked as delivered, but my order remains pending on the website. I left a message…
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Emma Sleep Warranty Refund
Hi, will try to keep this to the pertinent points. Purchased Emma mattress through Carpetright 6 years ago. Over course of that time have received THREE replacement mattresses due to sagging. These have all been reviewed and replaced by Emma themselves not Carpetright. After the 3rd we were offered a refund directly by…
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Disability discrimination at Sainsbury’s self‑checkout? Need guidance.
Hi all, I’m looking for some advice on whether my mum may have grounds for a legal complaint against Sainsbury’s, potentially for disability discrimination, and what the best next step would be. On 10 March 2026, my mum was shopping at Sainsbury’s Brookwood. She is 68 and has Parkinson’s, which affects her movement,…
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Is Boots UK a pain when it comes to refunds/returns?
Earlier this year, i tried to refund an item from the 3 for 2 offer. The cashier was young and seemed new but she said she processed the refund and the manager did come to check the product. However, since it’s part of the 3 for 2 i was refunded £0 instead of £10 despite it being one of the more expensive of the 3. Wasn’t…
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Full refund from Travel Agent for not fulfilling order?
Hi MSE wanderers. I’m after some advice in relation to a travel agent ( Southall Travel ) that we’re having a problem with. We booked an expensive (for us!) (£35k) package holiday with Southall Travel for a 10 night break from London Gatwick to Mauritius in mid April (2.5 week away)! The flights were with Air Mauritius on…
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Planet Ice refund refusal
Hi there, I'd appreciate some help with a problem I now have. I booked a 3 day skate camp with Planet Ice in Gosport, and due to unfortunate personal circumstances my daughter won't be able to attend. I requested a refund and cancellation almost 20 days before the date it was due to start, and had repeated emails saying it…
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Adobe Creative Cloud Renewal
Adobe Creative Cloud do not have a means to toggle off auto-renewal. You have to cancel which we missed by one day. We cannot find ANY email at all advising us that it was due to renew. If we cancel now we have to pay 50% of the remaining year term AND we lose access to the service. Basically £140 to get nothing at all.…
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Car fault apparent after 3 weeks
I bought a car from a dealer for £2.8k and it seemed fine around town and up to 50mph on the bypass. Spent £150 on new battery, filter, lights. 3 weeks later I took it on holiday on the motorway and it was only over 70mph that the fault became apparent. It went into limp mode along with some other faults. First took it…
