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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Royal Mail or Post Nord responsible
I'm not sure if this is the right board but, I sent a parcel (gift) to Sweden via Royal Mail. It was a 48 hr, but not tracked, and paid for online. The recipient had a message from Post Nord (Swedens Royal Mail equivalent) to say it was delivered, through the letter box. However, it would not have fitted through their…
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Refused full refund for faulty product that was brought online
I brought a phone case online and I cannot operate my phone with the case on. The company have given me 2 options Replace the product for something similar. There is nothing I want as I purchased a phone case somewhere else. Get a refund but I would have to cover the return costs. This would mean shipping from UK to China.…
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Missed flight due to departure gate not being announced.
We checked our bags in at Stansted airport at 15.30 and waited in the departure lounge for the gate to be announced. The board stated that the gate would be announced at 16.40 but it wasn't and the board advised us to relax. After 90 minutes the entire departure board crashed. We asked a member of staff where we should go…
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Faulty exercise bike
I purchased an exercise bike through an advert I saw. The advert said it had been serviced and was fully working. I did not try it at the time as there was no electricity available. Once I got it home and powered it up there is a problem with clunking around the crank. I have contacted the company and they say it was…
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Refusal to replace
Hi all, We're building a house and a shower door arrived damaged. The company is refusing to replace it as it's over two weeks since they delivered. The delay in noticing the damaged item is because our builders only just got to the stage of installing it. It was kept in it's packaging in the meantime. Do I have any…
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New cooker from Currys not installed - taken back to warehouse - awaiting refund
I bought a cooker for my elderly mother online at Currys on my mother's debit card on Friday 27th February. The cooker was due to be delivered and installed on Thursday 5th March. On Thursday 5th March it was not delivered so I checked the update on visitupdate.currys.co.uk and it stated that it had been delivered and…
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Car fault apparent after 3 weeks
I bought a car from a dealer for £2.8k and it seemed fine around town and up to 50mph on the bypass. Spent £150 on new battery, filter, lights. 3 weeks later I took it on holiday on the motorway and it was only over 70mph that the fault became apparent. It went into limp mode along with some other faults. First took it…
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Salary sacrifice car schemes – consumer rights warning
Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…
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Car Fraud : Where to Start ?
We purchased a car, the car developed a major fault after half hour driving and the dealer disappeared, price paid £6500, possible fault : head gasket We don't know which steps to take and in which order How can we be sure the guy we met matches his name and address ? How long to wait before start a lawsuit ? Contact…
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Ryanair
Hi, I've just joined and hope this is the right place to post this … When downloading boarding passes prior to a flight, Ryanair asks customers to purchase seats to avoid random allocation (yet another additional cost on this so-called 'budget' airline). As I have a health problem and prefer to sit next to my husband on…
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MSE News: Financial Ombudsman Service shake-up plans revealed – but Martin warns of 'protection gap'
Plans to reform the Financial Ombudsman Service, which settles disputes between financial firms and consumers, have been revealed by the Government and the regulator today (Monday 16 March). But MoneySavingExpert.com founder Martin Lewis has warned that the overhaul could create a "protection gap", with diminished trust…
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Washing Machine Rejection Advice Please
I bought a washing machine on 20 January and I am getting almost weekly error codes for flood alerts. This entails draining the machine then pulling it out and tipping it back to clear the water from the tray at the bottom of the machine, thus clearing the fault. This is obviously unacceptable. I contacted the manufacturer…
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Adobe Creative Cloud Renewal
Adobe Creative Cloud do not have a means to toggle off auto-renewal. You have to cancel which we missed by one day. We cannot find ANY email at all advising us that it was due to renew. If we cancel now we have to pay 50% of the remaining year term AND we lose access to the service. Basically £140 to get nothing at all.…
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Placed an order to sell my old phone and heard nothing back after sending the good
I placed an order on a e-commerce retailer to sell my old phone, and it generated a label automatically for tracked postage. It said "same day payment" after receiving the goods on the website but I haven't got money yet. The postage is tracked as delivered, but my order remains pending on the website. I left a message…
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Booking Direct With Hotel - Section 75
Good afternoon, We are currently planning our forthcoming trip to Japan. I have made a credit card booking with a major hotel chain directly through their website. This involved paying for the stay upfront. I can cancel with a full refund up to two days before arrival. However, on making the payment I was transferred to a…
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David Lloyd Membership Fee to increase 13.5%!
Hi there, I have just had notice that my David Lloyd gym membership is going up 13.5% in January! This is way beyond inflation, is it not? I have not tried to negotiate yet, but wondered what my rights were? Any ideas? Thank you in advance everyone!
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Order Declined money not returned
I was just wondering, I had a personal credit account with Very a few years ago, due to unforeseen circumstances and severe financial difficulties I fell behind on payments and could no longer pay it. The debt was bought by Lowell whom I now have a payment plan in place with to clear the balance. However, just tonight I…
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Selling my old car privately
I hav had my car 15 years, so along time ago i sold. What would the buyer expect in payment? Cash for the seller is "dodgy". Take them to your bank to clear cash cheques? Bank transfer into my account? Bank Draft? Which is the best for both of us? ———————————————————-Once cleared funds hand keys and documents over, notify…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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Salary Sacrifice Car Scheme - Who is responsible if car proves to be defective?
At the end of last summer I received a new Volvo EX90 through my employer's salary sacrifice scheme (facilitated by Tusker's). Since receiving the Volvo it has spent more time being repaired than in my possession - at present it has been with the dealership since the end of January with repairs outstanding owing to lack of…
