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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Missed flight due to departure gate not being announced.
We checked our bags in at Stansted airport at 15.30 and waited in the departure lounge for the gate to be announced. The board stated that the gate would be announced at 16.40 but it wasn't and the board advised us to relax. After 90 minutes the entire departure board crashed. We asked a member of staff where we should go…
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Washing Machine Rejection Advice Please
I bought a washing machine on 20 January and I am getting almost weekly error codes for flood alerts. This entails draining the machine then pulling it out and tipping it back to clear the water from the tray at the bottom of the machine, thus clearing the fault. This is obviously unacceptable. I contacted the manufacturer…
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Adobe Creative Cloud Renewal
Adobe Creative Cloud do not have a means to toggle off auto-renewal. You have to cancel which we missed by one day. We cannot find ANY email at all advising us that it was due to renew. If we cancel now we have to pay 50% of the remaining year term AND we lose access to the service. Basically £140 to get nothing at all.…
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MSE News: Financial Ombudsman Service shake-up plans revealed – but Martin warns of 'protection gap'
Plans to reform the Financial Ombudsman Service, which settles disputes between financial firms and consumers, have been revealed by the Government and the regulator today (Monday 16 March). But MoneySavingExpert.com founder Martin Lewis has warned that the overhaul could create a "protection gap", with diminished trust…
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Placed an order to sell my old phone and heard nothing back after sending the good
I placed an order on a e-commerce retailer to sell my old phone, and it generated a label automatically for tracked postage. It said "same day payment" after receiving the goods on the website but I haven't got money yet. The postage is tracked as delivered, but my order remains pending on the website. I left a message…
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Royal Mail or Post Nord responsible
I'm not sure if this is the right board but, I sent a parcel (gift) to Sweden via Royal Mail. It was a 48 hr, but not tracked, and paid for online. The recipient had a message from Post Nord (Swedens Royal Mail equivalent) to say it was delivered, through the letter box. However, it would not have fitted through their…
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David Lloyd Membership Fee to increase 13.5%!
Hi there, I have just had notice that my David Lloyd gym membership is going up 13.5% in January! This is way beyond inflation, is it not? I have not tried to negotiate yet, but wondered what my rights were? Any ideas? Thank you in advance everyone!
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Order Declined money not returned
I was just wondering, I had a personal credit account with Very a few years ago, due to unforeseen circumstances and severe financial difficulties I fell behind on payments and could no longer pay it. The debt was bought by Lowell whom I now have a payment plan in place with to clear the balance. However, just tonight I…
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Car Fraud : Where to Start ?
We purchased a car, the car developed a major fault after half hour driving and the dealer disappeared, price paid £6500, possible fault : head gasket We don't know which steps to take and in which order How can we be sure the guy we met matches his name and address ? How long to wait before start a lawsuit ? Contact…
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Selling my old car privately
I hav had my car 15 years, so along time ago i sold. What would the buyer expect in payment? Cash for the seller is "dodgy". Take them to your bank to clear cash cheques? Bank transfer into my account? Bank Draft? Which is the best for both of us? ———————————————————-Once cleared funds hand keys and documents over, notify…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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Salary Sacrifice Car Scheme - Who is responsible if car proves to be defective?
At the end of last summer I received a new Volvo EX90 through my employer's salary sacrifice scheme (facilitated by Tusker's). Since receiving the Volvo it has spent more time being repaired than in my possession - at present it has been with the dealership since the end of January with repairs outstanding owing to lack of…
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Rubylaw.com investment scam
I am concerned my friend may have got caught up in a investment scam, possibly and APP scam. where someone contacted them saying they could offer them a job. I'm not 100% on the details, but essentially they have ended up transferring a large amount of money to this company (scammer), through Kraken, which is a…
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AliExpress fake memory card
A few weeks ago I started buying small things on AliExpress. I was fully anticipating a problem sooner or later and it happened when I bought a memory card (sold as genuine) that was completely a fake. I raised a return with them stating it was defective and they asked me to supply some information. So I made a little…
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Second Hand Cars - Consumer Rights
Won a County Court case… but still no payment – is the system broken? I wanted to share a recent experience and see if others have been through something similar. After purchasing a used car that turned out to be faulty, we went through the full legal process and won in the County Court under the Consumer Rights Act 2015.…
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Section 75 claim for working system but poor workmanship
I had a towbar fitted to my campervan. It developed a fault, but my main problem is the quality of the wiring install. It's a Fiat Ducato van so the battery is under the passenger footwell and it's access panel is walked on whenever you have a passenger. The installer had laid the towbar control box on top of the battery,…
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Should delivery costs be refunded on faulty goods?
I bought a dress online from M&S but it was faulty which I didn't notice until I wore it a week later. When I phoned them I was told I would have to return it to one of their clothing stores because they would have to see it to decide if it could be refunded. So I did the 40 mile round trip which cost me fuel and parking…
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Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd)
Hey folks, this appears to (sadly) be a company that comes up on the consumer forums A LOT. Having not been sent goods I ordered, and cancelling them as they had not arrived within time frame (indeed, never arrived) the company failed to refund me - as per the Consumer Rights Act 2015. Raised a chargeback after no goods…
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Where do I take this??
I bought a new cooker online and had it the next day. Brilliant. However, a part its needing is missing. I've message this company since January who reply instantly and say they'll message the manufacturer to get this missing part sent out. First I'll have it in 3 days then weeks later, 5 - 10 days. Its now been two weeks.…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
