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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Consumer rights Act 2015
Hello, I’m looking for some advice about a used car I purchased from a dealership. Less than 30 days into my purchase the clutch failed while I was pulling out of a junction and had to be recovered. The vehicle was in the dealers garage for four days. I was then informed that it had been repaired and I went to collect it.…
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Defrauded by Just Answer.com
On 24/02/25 I contacted Just Answer.com for an answer to a medical question. They told me that it would cost £7, which I paid. Since then, without any warning, or or request for permission, they have been charging my bank account with a monthly figure of £38 even though I havn't used their services since. I consider this a…
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AI 'slop' is transforming social media - and a backlash is brewing
https://www.bbc.co.uk/news/articles/c9wx2dz2v44o How many times have we seen this?
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Airline Pre-Booked Seat Refund
Hi all, I have had the misfortune of my travel agent going under and ruining my holiday for April. I booked a package holiday (ATOL) protected and received my flight tickets. I then went online and purchased pre booked seats for all 9 passengers. A short while after we made contact with the travel agent to confirm when our…
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Faulty Car Repair - Not rectifying
Hello, In January my clutch went. My car was driving brilliantly up until then but these things happen. I asked a local mobile mechanic to repair it for me. Initially based on my description he quoted "£650-950". Then once he'd taken it in he messaged: "We've stripped it and it needs a more work than we thought. Going to…
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Lost car finance payments
Hi. Im looking for some advice as the citizens advice hasnt really helped. My partner bought her car with autolend for a total of £13000 last januaray and payments were going fine until july. The payments have still been coming off her bank account every month but autolend have now contacted her to say they have not…
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Returning an item won through a ballot that I paid for
Recently I entered a ballot for a limited edition item (not personalised). I won the item which was charged to my credit card. The item in question, was then posted to me, with information on returns and a return postage label - the brand also has shops that will take the return. I tried to return the item on Saturday, to…
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Weare8 platform payouts
Hello, The social media platform Weare8 looks like it is struggling. The trustpilot reviews have tanked and many people have been complaining about lack of pay outs. I'm on the platform, and have a pending payout from November 2025. I've tried to contact them for an update, but no reply. It's a sizable sum of money for me.…
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Confirming the validity of public liability insurance
We're looking to employ a tradesperson. He had provided us with his insurance certificate, it's a relatively new policy so we thought we'd check it out. The insurer, Admiral Business has no current record, BUT... they told me the policy number I have is a brokers number. I've tried to speak with the broker, Peacock. But…
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FedEx asking for customs payment for item they damaged
I ordered a large item from Amazon EU sarl @£280. It seems this came from abroad but customs was included in the price. The item was damaged in transit, delivered by Fed-ex. In any case it says on Amazon that it is eligible for return up to 30 days. It was delivered 4 days ago. The sender issued a refund and said not to…
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SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
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Freezer failed several times, want a refund but who from? Manf or Retailer?
OK I purchased a new kitchen and as part of the installation, purchased new white goods including a tall upright integrated, frost free freezer which has broken down three times with the same fault. It was purchased as part of the contract with the kitchen company (KC from now on) and they only accepted cash or bank…
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Dyson lost my vacuum & replacements x 2 don't materialise
I bought a Dyson vacuum in Jan 2025 online from John Lewis. In November Dyson arranged for collection as it needed repair. It was collected in December and 4 weeks, January 2026, I called and found it hadn't arrived. Many phone calls later it has been lost by the courier Dyson used for collection. They have refused a…
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Damaged on delivery, no collection, no refund PROBLEM!
Please help/advise. I bought a Bosch washing machine from BSH home appliances on 16 Dec 2025. It was delivered on 09 Jan 2025 and was received damaged. I reported the damage immediately that day and as instructed sent images to customer services. In the past 3 weeks, I have sent at least 7 more emails asking when the…
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Heated gloves not wearable. Manufacturer saying no fault
I'm looking for help on my next course of action, if any. Hubby bought me a pair of Keis heated gloves at the end of November for my Christmas present. They were bought in store and I tried them on. For reasons, I didn't get to use them until the end of January. On the lowest setting, I felt a tingle across one knuckle for…
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Miele dishwasher failed and Consumer Rights Act
Hi, After some advice on whether anyone agrees it is reasonable to expect a repair out of warranty in this scenario; Bought a Miele dishwasher Oct 2022, costing £850 and coming with a 2yr warranty It failed in Jan 2026 (lasting 3yrs 3 months) In Jan I contacted Miele via their website and booked an out of warranty…
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Register 10-year parts guarantee on a tumble dryer
If I register a 10-year parts guarantee but decline a Domestic & General plan, and a fault is not covered by the statutory warranty or the 1-year manufacturer's guarantee, I would either need to call out the manufacturer to benefit from the parts guarantee or engage an independent service provider. Question: Would there be…
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Counterfeit goods via paypal
I bought an item off F/B via PayPal In January from augusta USA heard nothing for two weeks so emailed them reply it's in transit in USA then week later it's at customs, cleared customs then nothing contacted them again it's in transit, then cleared uk customs then nothing emailed them again in transit to Manchester…
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Transfer of warranty.
My wife bought a sewing machine off another person. It was brand new and unopened boxed. I assumed we could register it as new to obtain a warranty, but the sewing machine company declined the registration as they say their warranty only applies to the original purchaser. Are a company not legally obliged to provide at…
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Clothing repaired but then repair failed - any rights?
Hi, So my son bought a football shirt last July for £80. After a few months he noticed the lettering was coming off, so we contacted the club shop. They initially refused a return, but I pointed them in the direction of the Consumer Rights Act 2015 and they backed down. A letter/number repair was done and the shirt was…
