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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?
This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…
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John Lewis: Returned item lost in transit
Hi, I purchased a tablet from John Lewis on 28 Feb and picked it up from a post office on 2 March. However I needed a different model and even before opening the pack, initiated a return. John Lewis sent me a QR code to use at Royal Mail. I handed the item to the post office on 10 Mar and have an acknowledgement from John…
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First time rejecting faulty goods
Hi I'm about to reject some faulty goods bought online but have a few quick queries if someone could help please: Short version If I took possession of an item on 16 March and found a part of it faulty am I still within the 30-day period to reject the goods today 14 April? I make it 30 days exactly. Does it make any…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
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71 Year Old OAP Trying To Get My Money Back From Wren Kitchens
Hi, I hope I'm posting on the right board, if not, perhaps someone can direct me to the correct place? I paid in full for the units back in January 2025, almost 16 months ago. I'm a 71 year old OAP Wren had a New Year sale 40% off, is not a big posh expensive kitchen, cost £4,631.41 with 40% off, just wanted to replace my…
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Motherboard shipped with BIOS that could damage CPUs; retailer won’t refund.
I purchased an ASRock AM5 motherboard from Scan.co.uk in March 2025 and built the system in April. In January 2026 the PC developed severe boot issues. A BIOS update in February improved things slightly, but the system still only boots successfully from a cold start about 20% of the time. I contacted ASRock support and…
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Seeking a refund for an order
I ordered some guinep fruit from www.fruitmania.co.uk on the 9th of April. I've never used them before. I got a confirmation email which stated they will email when they have dispatched. I paid £7 for next day delivery. It's now the 14th and I haven't heard from them. Their contact number doesn't work. I asked ChatGPT and…
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Should a full refund include delivery costs?
I bought a laptop which failed 4 months into a 12 month warranty. Long story short I ended up sending a right to reject letter as they had it for way more than a reasonable amount of time. They said 10 working days and as of yesterday they have had it for 32 days with no updates and I have been without it since it broke 2…
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Amazon order "lost" before delivery to Amazon Locker
In short: I bought some AirPods, sold by Amazon. They went missing before they got to the Amazon Locker that I set as my delivery location. I’m unable to cancel or get a refund issued. I’ve opened an issue with my bank, though the money has already left my account. Has this happened to anyone, is there a number of days…
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Supplier Delaying Refund
We ordered a strimmer and batteries online, and paid about £350 with a debit card. Delivery was being handled by DHL. The tracking showed the parcel out for delivery and then returned to depot 4 or 5 times over the course of two weeks. No van called at our house or left a card. We have contacted the vendor and they have…
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CPA from a Patreon inactive account set up 10 years ago
I woke today to an email saying congratulations for subscribing to my Patreon account. It was a French poet account where the subscription got me a french poem once a month. (I don't speak French lol). I checked and it was a real PayPal payment for £11.40 that had left my account so was 'real' and not a spam email that I…
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Supplier refusing order cancellation
Hi, I order a camera from a company called NextDayDeals, paid for with PayPay Credit (pay nothing for 4 month). Anything but next day. I ordered on the 31st May, and Was immediate told once I ordered they are busy. I asked them if it woulkd be delivered by the 10th April, as I go on holiday. I was told they weren't sure.…
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New telephones
Hi, I am new on here and would really appreciate some advice. I recently bought 3 cordless phones for my 88yr old mother as she is house bound and her current phones are not fit for purpose, however, when I took them to my mothers and tried to connect them they would not work so I phoned BT and they said they were not…
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Ripped off by Outside Clinic opticians - is there anything I can do?
I requested a home eye test with Outside Clinic who charged £210 (after NHS voucher deduction) for two pairs of glasses. One of the pair is fine, but the frame on the other is bent and the prescription is wrong. While on hold with Outside Clinic to report the issue I read the receipt and googled the frame model numbers. I…
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Refund dispute - email terms & T&C’s differ
Looking for advice on a refund dispute with a clinic in England. I paid £100 for a consultation, redeemable against treatment, originally for Botox. After the consultation I was told Botox wasn’t suitable and was instead recommended more expensive skincare packages. To avoid losing the £100, I later booked a Lumecca course…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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Cancelling The Times Subscription - Hope this helps!
Seen many people on here and on other sites mentioning what a nightmare it is to cancel The Times subscription after taking out a trial. I actually managed to cancel easily (once logged in) by going here: http://www.thetimes.co.uk/account/cancel Then scroll to the bottom and click “I’d like to cancel my subscription” You…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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John Lewis - Miele vacuum dispute.
Hi looking for a bit of advice. I bought a Miele vacuum from John Lewis 6 months ago (£150) and the handle mechanism has broken. I raised it with JL support who said I had to go to Miele. Miele said this was wear and tear and offered to send me a new part for £90! I'm now back at John Lewis and have been pushed to their…
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County Court judgement
I needed to get a refund from a tradesperson. Went through small claims court, he admitted he owed the money and agreed to pay by the end of March. He hasn't made the payment. What happens next? Trying to get to talk to someone at the small claims court is impossible (believe me, I've tried…).
