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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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John Lewis: Returned item lost in transit
Hi, I purchased a tablet from John Lewis on 28 Feb and picked it up from a post office on 2 March. However I needed a different model and even before opening the pack, initiated a return. John Lewis sent me a QR code to use at Royal Mail. I handed the item to the post office on 10 Mar and have an acknowledgement from John…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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Potential issue with courier
Hi, We booked a courier via a well known courier website, paid the deposit. Courier messaged saying dropoff scheduled for a specifc day. We were not going to be in and did not want to leave cash, so we said they can leave items in a specific place as its secure and covered by CCTV, and would they take bank transfer. They…
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Planter
Hi, I bought a rusted planter from Dunelm almost a year ago. I only opened it today and it was’nt the rusted planter I ordered but just a plain steel one. I didn’t open it until now because I wasn’t going to use until this year. I have been in touch with them today but what do you think my chances are for a refund? It…
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SCS - Do we have grounds for a chargeback?
Hey all On December 28th, we went into a store and bought a sofa from SCS. We had to return our old sofa (not from SCS) due to it being uncomfortable, and the company we bought it from, had a 60 day no fuss return (and it actually WAS no issue to return it). We were sitting on camping chairs now. Anyway, we went into the…
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John Lewis - Miele vacuum dispute.
Hi looking for a bit of advice. I bought a Miele vacuum from John Lewis 6 months ago (£150) and the handle mechanism has broken. I raised it with JL support who said I had to go to Miele. Miele said this was wear and tear and offered to send me a new part for £90! I'm now back at John Lewis and have been pushed to their…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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My Battle with The Trade Centre
I purchased a Nissan Qashqai from Trade Centre UK on 29 January 2026 for £13,200, paid through part exchange, credit card, and direct debit. My wife and I were shown a 99‑point safety inspection, which stated the vehicle was in full working order. However, after the sale was completed, we were told there was a “minor”…
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Ripped off by Outside Clinic opticians - is there anything I can do?
I requested a home eye test with Outside Clinic who charged £210 (after NHS voucher deduction) for two pairs of glasses. One of the pair is fine, but the frame on the other is bent and the prescription is wrong. While on hold with Outside Clinic to report the issue I read the receipt and googled the frame model numbers. I…
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Motherboard shipped with BIOS that could damage CPUs; retailer won’t refund.
I purchased an ASRock AM5 motherboard from Scan.co.uk in March 2025 and built the system in April. In January 2026 the PC developed severe boot issues. A BIOS update in February improved things slightly, but the system still only boots successfully from a cold start about 20% of the time. I contacted ASRock support and…
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Adidas Replica Football Shirt - Wrong number shown on official website
Hi All Not sure where I stand so I'm hoping someone could help. I recently purchased an 2024-2025 season Adidas football jersey from the official Adidas website. I am not a football fan but knew my husband liked the shirt. I ordered it with a name on the back of shirt from the drop down list they provide on the website.…
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Vax guarantee period - warning all parts not all covered equally
We have had several Vax uprights over the years - found them reliable. So bought a Vax Blade stick pet vacuum Dec 2024. This comes with a 3 year guarantee. Today the battery would not charge - looks like the cable coming out of the Power supply has a break. Looking at it, its no wonder, as the cable comes out of the top…
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Supplier refusing order cancellation
Hi, I order a camera from a company called NextDayDeals, paid for with PayPay Credit (pay nothing for 4 month). Anything but next day. I ordered on the 31st May, and Was immediate told once I ordered they are busy. I asked them if it woulkd be delivered by the 10th April, as I go on holiday. I was told they weren't sure.…
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Looking for advice on consumer rights issue with overseas seller and Clearpay
Hi all, I’m hoping for some advice as I feel like I’m going round in circles. I placed an order with Lunafide on 21 December 2025 using Clearpay. When the item arrived at the Royal Mail sorting office, I was asked to pay customs charges that were not made clear at the time of purchase, so I refused delivery on 16 January…
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Repair & Assure warranty cancellation
Hi, my mum has two warranty policies with Repair & Assure thst take a montly payment. One started in November 25, one January 26. We tried to cancel (outside of the cooling off period) as she has had a change of financial and living circustances. They said we cant cancel the policy, it has to run the remainder of the term.…
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Anyone had recent dealings with Farmison online butchers
For last three Christmases have been given, as present, a Farmison gift voucher. Last month when went to order meat, there was only a few bits and pieces on website so left it a couple of days in case that was a glitch. When looked again, there was a message saying Farmison no longer accepting orders and a redirect to…
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Consumer rights advice
Hi, I purchased a delonghi coffee machine directly from delonghi online in October 2025. It was unopened until end of November 25 and by mid December had developed a fault. I contacted delonghi and the machine was collected, repaired and returned to me over January 2026. The machine worked briefly, but the fault has…
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Amazon postage refund
Just checking if this is right… I bought a robot hoover last July and it became faulty at the end of March. Amazon agreed to refund me. I had to pay return postage (outside the return window), and I emailed proof of postage the same day I sent it back. They said they’d refund it. I contacted them today as I'd had no…
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work unpaid for left on site, can they charge you
Hi, We built a wooden fence in our workshop, that a customer ordered, 8m £3500. But they then said they did not want. so its up against the wall. So we are taking them to court. 3 months later they say they are going to charge rent on the fence that's been ordered, but not put up. I know persons can charge rent on items…
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Flights and Section 75
We have booked flights to Japan on one of the major Chinese airlines. The flights were booked direct with the airline using a credit card. It is just flights that have been booked. All the recent upheavals have made me wonder what would happen if the airline cancelled our flights home whilst we were still in Japan. Ideally…
