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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Right to require a car dealer to take back a vehicle
Can anyone assist with my rights to hand back a vehicle? I purchased the car new last April and returned it to the dealer over a month ago to investigate an issue with battery drain. After 4 weeks they advised me that they thought they had isolated the issue, but the part is on back order. They initially told me that it…
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Missed flight due to departure gate not being announced.
We checked our bags in at Stansted airport at 15.30 and waited in the departure lounge for the gate to be announced. The board stated that the gate would be announced at 16.40 but it wasn't and the board advised us to relax. After 90 minutes the entire departure board crashed. We asked a member of staff where we should go…
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Dentist asking for my ID to release image of my childs teeth
Not sure where this goes but myself and my children have been registered at a dentist for a few years and are happy with them but I wanted to have a copy of my childs x-ray of his teeth but was told I can't have it because they need my driving licence as ID. Is this some misinterpretation of how GDPR works as they said…
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UberEats account hacked
hello, just looking for some advice. My partners Ubereats account was hacked around 2 months ago. They got into his account and ordered two orders before the bank contacted him to say they suspected fraud as they tried to order several more. The bank was AMAZING! They refunded the order straight away, blocked his card and…
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Booking.Com Refund
Hello, I made a booking for an apartment for 2 days in Italy during the Olympics. I paid by bank transfer direct to the property. I had my suspicions before travelling that it was a scam due to lack of communication from the property. Sure enough I arrived at the property and no one was there. I have been trying to get a…
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SMI Store – missing items in delivery and store refusing refund
Hi all, looking for some advice on next steps relating to a dispute with a retailer over missing items in a delivery. I ordered two jackets from SMI Store (UK) (address: 22 Thistle St, Edinburgh EH2 1EN). The retailer confirmed in writing that the order order was dispatched as two parcels packaged separately and taped…
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Car fault apparent after 3 weeks
I bought a car from a dealer for £2.8k and it seemed fine around town and up to 50mph on the bypass. Spent £150 on new battery, filter, lights. 3 weeks later I took it on holiday on the motorway and it was only over 70mph that the fault became apparent. It went into limp mode along with some other faults. First took it…
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Refusal to replace
Hi all, We're building a house and a shower door arrived damaged. The company is refusing to replace it as it's over two weeks since they delivered. The delay in noticing the damaged item is because our builders only just got to the stage of installing it. It was kept in it's packaging in the meantime. Do I have any…
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Import vat query
My wifes twin sister lived in Australia and sadly passed away a few months ago. In her will. She requested that some of her ashes be sent to my wife in the UK. The ashes were sent to us in the post in a sealed container weighing 1.5kg. The postage cost was 76 aud, about £40. When the package arrived in the UK, it obviously…
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John Lewis Returns for bedding
Hi folks, Does anyone know for certain the policy at John Lewis for returning bedding. I bought a duvet cover, which I was in 2 minds about, but the assistant said take it home and if you don't like it in your bedroom, you can return it. I checked their returns policy and bedding is included in the non returnable section.…
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Refused full refund for faulty product that was brought online
I brought a phone case online and I cannot operate my phone with the case on. The company have given me 2 options Replace the product for something similar. There is nothing I want as I purchased a phone case somewhere else. Get a refund but I would have to cover the return costs. This would mean shipping from UK to China.…
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How long to give company to make good
We had a new composite/upvc front door beginning of March 2026. It was a AM installation. That afternoon I noticed an issue, and again the next day with the quality, fitment, finishing, etc and wrote a letter escalating it. Following conversations, they provided a site visit 11th March to see for themselves and agreed…
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Royal Mail or Post Nord responsible
I'm not sure if this is the right board but, I sent a parcel (gift) to Sweden via Royal Mail. It was a 48 hr, but not tracked, and paid for online. The recipient had a message from Post Nord (Swedens Royal Mail equivalent) to say it was delivered, through the letter box. However, it would not have fitted through their…
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Faulty exercise bike
I purchased an exercise bike through an advert I saw. The advert said it had been serviced and was fully working. I did not try it at the time as there was no electricity available. Once I got it home and powered it up there is a problem with clunking around the crank. I have contacted the company and they say it was…
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New cooker from Currys not installed - taken back to warehouse - awaiting refund
I bought a cooker for my elderly mother online at Currys on my mother's debit card on Friday 27th February. The cooker was due to be delivered and installed on Thursday 5th March. On Thursday 5th March it was not delivered so I checked the update on visitupdate.currys.co.uk and it stated that it had been delivered and…
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Salary sacrifice car schemes – consumer rights warning
Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…
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Car Fraud : Where to Start ?
We purchased a car, the car developed a major fault after half hour driving and the dealer disappeared, price paid £6500, possible fault : head gasket We don't know which steps to take and in which order How can we be sure the guy we met matches his name and address ? How long to wait before start a lawsuit ? Contact…
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Ryanair
Hi, I've just joined and hope this is the right place to post this … When downloading boarding passes prior to a flight, Ryanair asks customers to purchase seats to avoid random allocation (yet another additional cost on this so-called 'budget' airline). As I have a health problem and prefer to sit next to my husband on…
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MSE News: Financial Ombudsman Service shake-up plans revealed – but Martin warns of 'protection gap'
Plans to reform the Financial Ombudsman Service, which settles disputes between financial firms and consumers, have been revealed by the Government and the regulator today (Monday 16 March). But MoneySavingExpert.com founder Martin Lewis has warned that the overhaul could create a "protection gap", with diminished trust…
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Washing Machine Rejection Advice Please
I bought a washing machine on 20 January and I am getting almost weekly error codes for flood alerts. This entails draining the machine then pulling it out and tipping it back to clear the water from the tray at the bottom of the machine, thus clearing the fault. This is obviously unacceptable. I contacted the manufacturer…
