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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Virtual office service company ignoring all emails for months - unable to cancel
Hi, I was hoping someone might have some advice for me on what to do in this situation. A couple of months ago I signed up for a basic personal virtual office address, billed annually. I emailed support with a question about the setup process, but when I received no response for days, I lost confidence in the service and…
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Insurance definition of an injury?
Our dog has had a small lump on her ear and we showed it to our vet a few years ago, they tested a sample and said it was best to leave it but if it got bigger it might need to be removed. Recently it quickly got bigger and seemed inflamed so we told the vet to remove it, all done and we paid just over £1000. We put a…
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Airline Pre-Booked Seat Refund
Hi all, I have had the misfortune of my travel agent going under and ruining my holiday for April. I booked a package holiday (ATOL) protected and received my flight tickets. I then went online and purchased pre booked seats for all 9 passengers. A short while after we made contact with the travel agent to confirm when our…
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Electrician doesn't want to come back and complete notifiable works - help!
Hi, I was hoping for some advice please! We started a large project a few months ago and our electrician who is NAPIT has been difficult since day one. I think he is now making every excuse possible not to come back and complete the works. Due to some horrid footage I have on a camera I don't really want him back in the…
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Consumer Rights Advice
Hi, I’m after a bit of advice please. I’ve searched but can’t find anything quite specific enough. Very long story short… we bought a car last year that has since required a new engine. The garage put in a used engine with 8000 more miles on the clock without our agreement and have offered a free service as compensation…
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Faulty freezer 16 months old
We had a kitchen extension built last year and all new appliances supplied by the company that did all the work. Yesterday we discovered our fridge freezer had stopped working, luckily everything was just softening, so hadn’t long failed. What are our rights regarding repair/replacement?
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Online shop took my money, didn't send the goods
I ordered a couple of items from ONLY clothing brand in December - one item arrived, but the other didn't. The company charged me the full amount and won't refund me. They keep making excuses and their latest is that I have to return the item to get them to issue a refund. I keep telling them I don't have an item to…
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Temu Returns
Could anyone help please? I recently ordered from Temu and placed one order but when the goods were despatched, they were sent in three separate parcels - 3 items in one parcel and two other parcels with one item in each. All have been delivered without issue but I need to return some of the items and I am struggling to…
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Major fault on 2nd hand car bought from dealer refusing to provide refund after returning within 28
Bought 2nd hand car £3K from dealer in August 2025, within 28 days car broke down and AA report stated major fault with blocked DPF and poor battery health, advised dealer I wanted to return the vehicle and get a refund, under consumer rights act 2015 as within 30 days. In addition to the faults when the car was delivered…
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Car purchase - electrical problems
We purchased a 2016 car from a dealer in November. The day after we picked it up, the n/s rear indicator developed a fault, as did the parking sensors. We took the car back to the dealer and waited for a couple of hours to have it fixed. Just before Christmas the same faults appeared, but couldn't get it booked in until…
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Package Holidays - Section 75
Never gone on any package holidays in the past. We've always made our own arrangements and, pleased to say, never had any problems. Now we are a bit older, we looked at getting away for some winter sun, on a holiday arranged by a tour operator. We would, of course, use my credit card to make the booking. Found some good…
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Vehicle Rejection
Hi, I purchased a used car in August 2025, in December 2025 I noticed a loud noise when accelerating. Had the vehicle visually inspected by a qualified engineer who advised there was an exhaust gas leak from the turbo. Vehicle was sent in to the main dealer for the repair to be undertaken under their approved used warranty…
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Adidas returns on faulty limited stock & other customers treated differently
II returned a shirt that I had previously ordered as the same size and design just different colour It was clearly a size bigger despite the labelling. I was asked to provide photos for an 'investigation' Is limited stock (oasis live 25) so no option to send another onnsame size or even a smaller size. Refunds was fine but…
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P2g Prepaid refund instead of Bank account
I've had a nightmare with parcel2go on a parcel I sent to Italy last July with delays and then after a month of the tracking not moving and a month past its delivery date P2g said they'd refund me so I then intern refunded the buyer only for the very next day the tracking updating and the parcel was delivered 5 days later.…
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Range Rover Evoque failure of DCDC Converter
Hi All, this is my first post and I cannot find any posts referring to the issues. I leased a new Range Rover Evoque MHEV which is now 3 & 1/2 years old with 28,000 miles on the clock. The contract ends in May. I have recently discovered that there is a known problem with the electrical circuitry failing. This is usually…
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Faulty pvc front door
I bought a new door and had it fitted by builder after 12 months had to get locksmith out who could only temporarily fix the door I contacted B n Q over this as it was guaranteed for 15 years and the lock and moving parts 2 years they then sent me a new door and frame which I had a builder fit that one and take out old one…
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refund or credit note ??
Hello. Is anyone able to provide me with some guidance please? In March 2019 i bought some furniture in a sale from a small independent trading shop which included a matching side table and coffee table. When delivered, the side table was damaged. This was immediately raised and the retailer notified. The coffee table was…
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(Another) Import Duty query
Hi all. Really hoping someone can offer me some advice here. I ordered a camera lens from OM Systems online shop for the special offer price of £807.90, and paid an additional £8.90 for express shipping. OM Systems are based in Germany but on their website they clearly say; "Please be reassured that you will not be asked…
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Faulty Samsung TV can I claim a section 75 resolution?
I bought a £1500 65 inch TV from Samsung online shop and paied via Samsung Glow finance. IIt developed shodows within a year, an engineer visited and said it was faulty and repaied it. Within a year it happened a gain and another enginer visit and replacment screen. It happened again and they said I can have another…
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Appliance repair taking too long
Hi all I have a 2-year old Sharp heat pump dryer that developed a fault 3 weeks before the manufacturers warranty ended. Luckily I had purchased an extended warranty as the machine cost over £450. Seven weeks in, three engineer visits, four days taken off work, three new parts fitted, and two last minute cancelled engineer…
