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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Homebase missing part
I recently purchased a patio set from Homebase online. When I’ve come to build it, there is a missing chair piece. I’ve been trying for over a week to contact them, but their online form constantly shows as ‘unavailable’. I did manage to find a phone number online (not in their website) but the number is constantly…
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Looking for advice with faulty appliance
I bought a washer from a catalogue about three to three and half years ago. Within eight months the bearings started failing. Samsung not the catalogue replaced it as could not get the parts. The same fault is now happening on the replacement. I have been in touch with samsung but they are wanting to charge for the repair.…
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Ebay ladder purchase
Hi, hope someone can help. In May 2025 I purchased an item off Ebay from a business seller, that on the 15/03/2026 I was informed by Ebay that the item was subject to a UK gov safety recall, and not to use them. The seller and ebay are washing their hands of it, citing "outside 30 days return window", each of them…
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My Battle with The Trade Centre
I purchased a Nissan Qashqai from Trade Centre UK on 29 January 2026 for £13,200, paid through part exchange, credit card, and direct debit. My wife and I were shown a 99‑point safety inspection, which stated the vehicle was in full working order. However, after the sale was completed, we were told there was a “minor”…
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Selling my old car privately
I hav had my car 15 years, so along time ago i sold. What would the buyer expect in payment? Cash for the seller is "dodgy". Take them to your bank to clear cash cheques? Bank transfer into my account? Bank Draft? Which is the best for both of us? ———————————————————-Once cleared funds hand keys and documents over, notify…
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British Airways compensation - 4 months and still waiting
On a return flight from Cancun to the UK, there was a fault with the electrical ovens so they could not provide breakfast. Over the tannoy all passengers were told that we would be compensated automatically. A case was raised just over 4 months ago (on 11/11/25) and I spoke to someone on live chat who siad it would take up…
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Faulty hob after 3 years - still in warranty
hi Since Xmas my induction hob has not been working and since Xmas I’ve been trying to get Kitchen Aid to sort it out as it’s still under warranty. The hob is 3 years and cost around £2500. The problem is I can’t ever get to speak to kitchen aid person. All the numbers on their website don’t work and emails are unanswered…
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Unauthorised Digital Signature
Have spent over a year attempting to get justice due to Pension Advisor using requested digital signature for access to my Pension accounts only to sign Client Agreement, open SIPP Pension and start transfer of 6 Pension accounts without my knowledge or permission. Complained to company and to Ombudsman who backed up the…
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BackMarket - No Device, No Payment, No Communications, Blocked Account
Good Afternoon, I'm hoping that anybody here can provide some guidance on how to resolve a dispute with the electronic resale/refurbishing platform BackMarket. I got a new phone, looked around and decided to use BackMarket to sell my old iPhone 13 Pro Max. Placed their "order" for the sale, was going to use their envelope…
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Phone Scam/cant be bothered?
I bought a phone a gorgeous motorola flip. Anyway the hinge went after 6 months so of course the screen went to. Contacted Motorola asked about repair. They said it was not due to the hinge it must have been dropped so i had to either pay £255 to get it repaired, dispose of it or they would send it back for £30. Possible…
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Karen Millen refunds now paid as gift cards
I have just made a return to Karen Millen (I was buying a dress for an event and ordered a few options to try) and rather than receiving a bank refund (it was paid by bank) they have sent me a gift card. Apparently the default refund for all returns is now gift card and you have to change your details via their non…
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Used Car faulty within 6 months of purchase
Hello, I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs. Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle…
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How to deal with unresponsive company?
My teenager managed to order £120 tracksuit which doesn’t fit so wants to return but doesn’t know how…I had a look on the order confirmation which states Returns not possible, full stop. I googled the company, found the registered address in London. All good. the website is literally blank as they are “awaiting new stock”…
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Second Hand Cars - Consumer Rights
Won a County Court case… but still no payment – is the system broken? I wanted to share a recent experience and see if others have been through something similar. After purchasing a used car that turned out to be faulty, we went through the full legal process and won in the County Court under the Consumer Rights Act 2015.…
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left stranded in sri lanka by netflights.com
Ticket London to sri lanka return booked with netflights.com on 11th january 2026. (IMPORTANT date ) travel - 18/02/26 due to return 8/3/26 . when disruption occurred she followed the advice from netflights.com who said "…wait until airspace reopens and then contact the resort team to arrange alternative travel etc" NF -…
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Chillblast laptops not fit for purpose?
I purchased a Chillblast Phantom Laptop for £2100 in August 2022 with a 5 year warranty. The first 2 years included collection, parts and labour, the final 3 years are labour only. After 21 months, in May 2024, my laptop black screened and I sent it back – I was told it was the motherboard and that the laptop was…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
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MSE News: Financial Ombudsman Service shake-up plans revealed – but Martin warns of 'protection gap'
Plans to reform the Financial Ombudsman Service, which settles disputes between financial firms and consumers, have been revealed by the Government and the regulator today (Monday 16 March). But MoneySavingExpert.com founder Martin Lewis has warned that the overhaul could create a "protection gap", with diminished trust…
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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Car bought from dealership, can't fix fault, need help / advice
Hello all, I hope someone can point me in the right direction. I bought a car end of January 2026 (this year) second hand from a car dealer ship around 50 miles away. Cost just under £9000, bought via bank car loan, not a finance deal. They did a 52 point inspection prior to me picking the car up and said the radio /…
