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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Ongoing dispute with Collectible Company
My son bought a gift for himself of a Transformer collectible it was expensive, £214.90 as a treat after a difficult year. The item arrived and he carefully took it out it's packaging to reveal it was broken, the head should light up and it didn't. He then upon examination realised that he couldn't access the batteries as…
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Sports Direct refusing all help
Hi Bought hiking boots in May 2025. Bought in person, in branch, used debit card. Have proof of purchase (which is not disputed). One of the metal lace holes has become detached, they can’t be tied anymore. Went back in branch today to “return” them, note, I did not ask for a monetary refund - what I actually wanted was a…
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Car dealership help
Hi all, Went to look at cars at a showroom looked at one or two. Sat down with salesman said there was a car on their website that wasn't at the dealership as a manager was using it and he was off work. I said I wasn't going ahead with anything unless see actual car. Told me to sit in a similar car. Assured me the one on…
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Chillblast laptops not fit for purpose?
I purchased a Chillblast Phantom Laptop for £2100 in August 2022 with a 5 year warranty. The first 2 years included collection, parts and labour, the final 3 years are labour only. After 21 months, in May 2024, my laptop black screened and I sent it back – I was told it was the motherboard and that the laptop was…
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Small claims court.
I had a friend living with me for a few years, no contract or anything it was just a rolling monthly verbal agreement. He paid his share of the rent every month into my bank account. I gave him a months notice that they had to move out as I was moving, so they found another room in a house share to live. Their new landlord…
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Sainsbury’s Online Shopping Cancelled
Hi, I’m hoping someone could offer me some advice please. I recently ordered a large shop from Sainsbury’s. All went through ok, payment taken, they emailed me with a receipt and list of substitutions etc. Sent a text with a delivery time. 25 mins before the start of the delivery slot, I received an email station order had…
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They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
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ViaNOgo
I sold some Luke Combs tickets on Viagogo and received an email to say I had to confirm the sale within 48 hours. I tried this multiple times on 3 laptops, 2 mobile phones and the app and kept getting error messages on the Viagogo website. I contacted Viagogo on chat and via telephone on two occassions within the…
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Advice on Argos Refunds
I purchased an electrical Item a Security Camera on the 4th of March 2026 at Argos instore and on the 6th of March went back to the store and requested a refund. I chose the wrong Security camera from the computer screen instore. I was not aware that if the thin cellophane which is wrapped around the box is a security…
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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Superdry online returns period dispute
Good afternoon, On 14 January I ordered a coat from Superdry online, which arrived (after delivery delays) on the 22 January. On 29 January I went onto their returns portal to return the item, where usually you choose whether to return to shop or pay £2.50 for an EVRI or other courier return. However, the portal would not…
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Table top dishwasher
My niece purchased a new Table top Dishwasher. Within months it started to fail, and display error messages, When contacting supplier, was told to contact Manufacturer. Alternatively. The other option was to send an engineer out. At a cost of £120. Who told her that she was using wrong size tablets. Now appliance is…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
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Booking Direct With Hotel - Section 75
Good afternoon, We are currently planning our forthcoming trip to Japan. I have made a credit card booking with a major hotel chain directly through their website. This involved paying for the stay upfront. I can cancel with a full refund up to two days before arrival. However, on making the payment I was transferred to a…
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In case it applies to anyone else: Re: Hoover purchased at Argos
Hi all I purchased a new cordless Hoover to replace an older model a couple of weeks ago. I always buy spare filters when I get a new vacuum but for the last week or so, despite contacting various spares suppliers, I could not find additional filters. They suggest replacing them every 9-12 months and giving a regular wash.…
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Acorn Stairlift Serial number - 150018949859
In January 2026 I purchased the above stairlift. When I went into my Acorn Club account it flashed up that I had requested a service call for this serial number in June 2025. I did not own the stairlift then. My stairlift was supposed to be new but that has now put doubts into my mind that I have actually received a…
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Consumer rights after warranty expire date.
I bought a Philips soundbar from Amazon in 2023, after the latest firmware update trough Philips sound app soundbar does not have sound output, so I contacted Philips customer care and they referred to reach out retailer which is Amazon. When I contacted Amazon customer care they could not help because of expired 2 year…
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Right to return flat-pack furniture that has been built
I bought a table from Next online, which came flat-packed. Having assembled it, I'm not happy with it and wish to return it. It's not faulty. I spoke to their customer support via webchat and was informed their refund policy has an exception for this: Please note large furniture items cannot be returned if they have been…
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Paying for parcel protection
I just bought clothing worth £18 online from boo-hoo. At the checkout they automatically added parcel protection insurance for approximately £1.50. I didn’t notice this had been added until after I paid. I’ve complained to them by email but haven’t received a reply. Is it legal to automatically add this cover, requiring…
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Adidas Return Rejected
Hi all, Unsure on if I have a case so wanted to ask here. Bought a pair of trainers from Adidas. They were fine for a week or so then the left trainer started to squeek every so often. It started getting worse but I persevered. Eventually it got to the point where they squeeked with every step which was distracting when in…
