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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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car insurance and write off values - interested to hear of experience with the FOS
hi everyone -just wondering what others had experienced (I have been using chatgpt and have FOS FCA etc rulings they have sourced ) My car was hit by a falling tree - the owner's insurance denied liability claiming it was unforseen and my legal cover on the insurance took their word for it, ignoring all my evidence - as it…
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Specsavers Ruislip – VDU Voucher Scheme Feels Like a Scam
I want to flag an incredibly frustrating and frankly shady experience I’ve had with Specsavers in Ruislip, and see if anyone else has been through something similar. Last year, I had an eye test there through my company’s eye care scheme – you know, the vouchers meant for glasses used when working on screens (VDU use).…
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Right to return flat-pack furniture that has been built
I bought a table from Next online, which came flat-packed. Having assembled it, I'm not happy with it and wish to return it. It's not faulty. I spoke to their customer support via webchat and was informed their refund policy has an exception for this: Please note large furniture items cannot be returned if they have been…
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Range Rover Evoque failure of DCDC Converter
Hi All, this is my first post and I cannot find any posts referring to the issues. I leased a new Range Rover Evoque MHEV which is now 3 & 1/2 years old with 28,000 miles on the clock. The contract ends in May. I have recently discovered that there is a known problem with the electrical circuitry failing. This is usually…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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Small claims court.
I had a friend living with me for a few years, no contract or anything it was just a rolling monthly verbal agreement. He paid his share of the rent every month into my bank account. I gave him a months notice that they had to move out as I was moving, so they found another room in a house share to live. Their new landlord…
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Composite Door
Hi, I am looking for advise. I had a new composite door and frame installed in January 2025. Unfortunately since installation we have had a draft coming through where the door latch is. We have had our fitter out several times and the manufacturers out a few time's to no avail. In September 2025 I was told that the…
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Lifestyle giftcards
I received a Lifestyle gift card - one of those you can exchange for e-gift cards at various retailers. I was after a particular item at Dunelm. I exchanged my card, ordered the item online, part paid with my gift card and part with debit card. An hour later I got a message saying my item wasn't in stock. The order was…
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Fell for Edith's Leather Scam E-commerce leather workshop store - what to do now?
Hi all, despite usually being good at spotting fakes, last Friday morning I was looking at Facebook marketplace and saw an advert embedded in the for sale listings to a "leather workshop closing down sale" for a site called Edith's Leather. Prices that were "amazing" and some "friendly images" and a ridiculous backstory…
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Debenhams Operates Their Website Contrary To UK Law - how can we stop it?
Be VERY VERY careful before you purchase anything form Debenhams.com as their website operates contrary to UK law. But I am not sure who to report this to. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states in absolute terms, no exceptions, that a retailer MUST NOT pre-tick…
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TikTok Shop using my business information
good morning, new to the forum but I hope someone can help! A few weeks ago I started getting TikTok shop customer return parcels. At first I thought someone was just using my name and address to dump returns at but after looking up the clothing items inside I found a TikTok shop with my name , business name and address. I…
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AliExpress fake memory card
A few weeks ago I started buying small things on AliExpress. I was fully anticipating a problem sooner or later and it happened when I bought a memory card (sold as genuine) that was completely a fake. I raised a return with them stating it was defective and they asked me to supply some information. So I made a little…
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Consumer rights after warranty expire date.
I bought a Philips soundbar from Amazon in 2023, after the latest firmware update trough Philips sound app soundbar does not have sound output, so I contacted Philips customer care and they referred to reach out retailer which is Amazon. When I contacted Amazon customer care they could not help because of expired 2 year…
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Volvo EX30 Appalling after care
Hi, does anyone have any advice for.other EX30 owners affected by the battery fault? I own my car so handing it back isn't an option. I understand several people with a PCP have gone down this route. I was advised back in December 2025 of the fault and not to charge my car above 70%. I then received a letter advising of…
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I'm a silly fool!
I sold a piece of equipment I had that I no longer needed, which someone came to view and wanted to buy. Negotiated a price with them, they came back to dismantle and take home. I was happy to help them out with it - now a month later they've messaged me saying the equipment has a fault and want a significant amount back.…
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Consumer rights
Hi can anyone give me some advice? I bought bedroom furniture 5 months ago and it came all different coloure. I was promised a replacement but still nothing. I’ve asked for a refund but in the meantime I was told to use the furniture and my shoe has taken some paint off the inside of wardrobe when I lifted it to empty the…
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Counterfeit goods via paypal
I bought an item off F/B via PayPal In January from augusta USA heard nothing for two weeks so emailed them reply it's in transit in USA then week later it's at customs, cleared customs then nothing contacted them again it's in transit, then cleared uk customs then nothing emailed them again in transit to Manchester…
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Dunelm Ezra Bench Set Debacle - What to do?
Hello All, Apologies if this is an obvious ask as it's my first post and I'm looking for some advice on next steps. My son and his partner but an Ezra Bench Set (£349.00 plus £9.95 delivery) circa Dec 2024 on the Dunelm website paying by credit card. In Dec 2025 my son noticed one of the benches had started to fail in the…
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Vauxhall camshaft chain recall
My partner currently finances (HP) a used vauxhall grandland. Following the recall letter we booked the car in, but due to personal circumstances the 2 appoitments made were missed. During that time the car had broke down and the AA towed our car to our local vauxhall dealer for diagnosis. The diagnosis has confirmed the…
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Faulty iPhone
Hi all. I'll try and keep this brief. Bought iPhone in November, from Apple directly, Online and taking their 0% offer through Barclays. Phone stopped working yesterday. Went to Apple store today and they said it's definitely faulty and offered to repair it. I said I'd rather it was replaced but they refused. I asked for a…
