-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Clothing repaired but then repair failed - any rights?
Hi, So my son bought a football shirt last July for £80. After a few months he noticed the lettering was coming off, so we contacted the club shop. They initially refused a return, but I pointed them in the direction of the Consumer Rights Act 2015 and they backed down. A letter/number repair was done and the shirt was…
-
Damaged on delivery, no collection, no refund PROBLEM!
Please help/advise. I bought a Bosch washing machine from BSH home appliances on 16 Dec 2025. It was delivered on 09 Jan 2025 and was received damaged. I reported the damage immediately that day and as instructed sent images to customer services. In the past 3 weeks, I have sent at least 7 more emails asking when the…
-
Timeshare
Hi I need advise I am trying to get rid of my timeshare. I am close to using National timeshare helpline but I am afraid of being scammed . Does anyone know if they are ok.
-
Leisure Vouchers with No Expiry Dates
While clearing out a drawer I found I had quite a stash of Leisure Vouchers from a previous employer. They are paper voucher but don't have an expiry date on them. I emailed the address on them and was given a brush off of "They have been removed from circulation. Try contacting Whitbread directly". They didn't have a…
-
Resale ticket funds not received
hello Hoping I can get some advice here regarding tickets I sold to an event last year. I bought and sold these tickets through AXS there policy states that funds are ready for release 7-10 days post event this would have been 27th Nov 25 at the latest. I did not see the funds ready for payout in the app as it says instead…
-
Debenhams Took Payment Without Consent and Shipped to Unapproved Address
I purchased an item through Debenhams over a week ago for £125. After putting it in my cart, I had to select my payment method and I opted for Klarna. Before anything was processed, Klarna had to verify a £0 transaction to confirm it was me making the purchase. After clearing this, Debenhams advertised a £12 delivery fee…
-
Evans Halshaw Issue
I bought a second hand car from them in November. Last week the handbrake button fell off (I have since found out this is a known issue with the Crossland X). I called the dealer to get them to fix it under the consumer goods act, but they are refusing to repair for free and that I should pay for a diagnostic and any other…
-
BT Broadband mid-contract price rises
Just received an email from BT stating our broadband package is going to increase by £3 a month from March. Do we have the right to cancel our contract? Thanks
-
Online order not received
Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. Ordered it through their website, paid with Gpay. They've taken payment a week ago. I had one message a week ago to say the order is 'on it's way'. But it's not arrived. I've now seen a couple of comments on their social media…
-
Overcharged for boiler repair, company refusing to acknowledge my existence
This is a bit of a long one. My partner called a boiler company to fix our boiler (of course). The guy came out, said it was the fan, ended up not being the fan but the circuit board, so he said he didn’t need to replace the fan. We paid, got the email invoice next day and we have been charged for the fan. Now despite us…
-
They won't cancel my order
I ordered some wall lights from Tradesuperstoreonline (wish I'd checked the reviews first as now I have they look awful, with so many people having issues!) I know this bit is my fault, but I somehow didn't see the shipping (£19.99) and taxes (£19.71) that were added on - I suspect they weren't very visible but admittedly…
-
Miele dishwasher failed and Consumer Rights Act
Hi, After some advice on whether anyone agrees it is reasonable to expect a repair out of warranty in this scenario; Bought a Miele dishwasher Oct 2022, costing £850 and coming with a 2yr warranty It failed in Jan 2026 (lasting 3yrs 3 months) In Jan I contacted Miele via their website and booked an out of warranty…
-
I need a refund from LIGHT IN THE BOX retailer.
The online shopping app LIGHT IN THE BOX has made it impossible to return for refund. Parents bought some sofa covers from one of their facebok adverts (I told them to never buy from facebook) and they spent £105 on what look like a £10 product at most, the covers are an absolute joke. I am trying to help them get a refund…
-
Freezer failed several times, want a refund but who from? Manf or Retailer?
OK I purchased a new kitchen and as part of the installation, purchased new white goods including a tall upright integrated, frost free freezer which has broken down three times with the same fault. It was purchased as part of the contract with the kitchen company (KC from now on) and they only accepted cash or bank…
-
SMEG cooker not fit for purpose - my refund rights
Hi We bought a SMEG cooker from AO.com when we renovated our kitchen in Aug 2024. The cooker has been faulty since it was delivered - trips the RCCB occasionally, not always, when the oven door is opened. We were willing to let their contractors, Dolphin Appliance Care Ltd, try and fix the cooker. However after 18 months…
-
DFS sofa query
I wonder if anyone had any advise. We purchased 2 sofas from DFS Dec 2024. Delivery was April 2025. Within a week the sofas were creaking. I contact DFS and they said they needed to settle in. Within 30 days I contact them again and an engineer came out. He strengthen the frame with screws and said they dont really put…
-
Car purchase - electrical problems
We purchased a 2016 car from a dealer in November. The day after we picked it up, the n/s rear indicator developed a fault, as did the parking sensors. We took the car back to the dealer and waited for a couple of hours to have it fixed. Just before Christmas the same faults appeared, but couldn't get it booked in until…
-
Email scam for Airbnb vouchers via Amazon
I have stupidly fallen for a scam, and am trying to claim a refund.On Thursday 22 January 2026 I received an email from an 83 year old friend of mine, asking if I do much online shopping, so I replied that I do. Several emails subsequently arrived, asking if I could buy some Airbnb vouchers via Amazon, as she’d been…
-
Register 10-year parts guarantee on a tumble dryer
If I register a 10-year parts guarantee but decline a Domestic & General plan, and a fault is not covered by the statutory warranty or the 1-year manufacturer's guarantee, I would either need to call out the manufacturer to benefit from the parts guarantee or engage an independent service provider. Question: Would there be…
-
Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect.
Argos Return Policy Changed? I ordered and paid for Roku TV Stick £29 click and collect. I've always been comfortable buying from Argos because of their 30 returns policy. When I went to collect I had a horrible thought that it might conflict with the one I have already. I asked the girl if I can bring it back if this is…
