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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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DeLonghi has lost my coffee maker - what do I do?
I booked my DeLonghi coffeemaker in for a service six weeks ago, and DeLonghi arranged to have i picked up by ParcelForce. After two weeks I checked and discovered that the coffeemaker had arrived at the ParcelForce depot after one day but had not left it. I raised this with DeLonghi customer support, who said they would…
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Faulty iPhone
Hi all. I'll try and keep this brief. Bought iPhone in November, from Apple directly, Online and taking their 0% offer through Barclays. Phone stopped working yesterday. Went to Apple store today and they said it's definitely faulty and offered to repair it. I said I'd rather it was replaced but they refused. I asked for a…
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AliExpress fake memory card
A few weeks ago I started buying small things on AliExpress. I was fully anticipating a problem sooner or later and it happened when I bought a memory card (sold as genuine) that was completely a fake. I raised a return with them stating it was defective and they asked me to supply some information. So I made a little…
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School Shoes
I recently bought my child a new pair of Clarks leather school shoes. On the first wear it happened to be raining and when they took the shoes off their feet were wet. I went to the store and asked for an exchange. They refused saying there was nothing wrong and it was not their policy. I should not expect them to be…
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Dunelm Ezra Bench Set Debacle - What to do?
Hello All, Apologies if this is an obvious ask as it's my first post and I'm looking for some advice on next steps. My son and his partner but an Ezra Bench Set (£349.00 plus £9.95 delivery) circa Dec 2024 on the Dunelm website paying by credit card. In Dec 2025 my son noticed one of the benches had started to fail in the…
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Evans Halshaw Issue
I bought a second hand car from them in November. Last week the handbrake button fell off (I have since found out this is a known issue with the Crossland X). I called the dealer to get them to fix it under the consumer goods act, but they are refusing to repair for free and that I should pay for a diagnostic and any other…
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Mis-sold Static Caravan
Hi, I'm looking for advice please. I had to hand back my caravan when the park I was on became owners only and I couldn't physically manage private lettings due to my distance from the park. I relied on the lettings to cover most of the site fees which were being raised far in excess of inflation year on year. When I…
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Consumer rights advice
Hi, I purchased a delonghi coffee machine directly from delonghi online in October 2025. It was unopened until end of November 25 and by mid December had developed a fault. I contacted delonghi and the machine was collected, repaired and returned to me over January 2026. The machine worked briefly, but the fault has…
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Fell for Edith's Leather Scam E-commerce leather workshop store - what to do now?
Hi all, despite usually being good at spotting fakes, last Friday morning I was looking at Facebook marketplace and saw an advert embedded in the for sale listings to a "leather workshop closing down sale" for a site called Edith's Leather. Prices that were "amazing" and some "friendly images" and a ridiculous backstory…
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I'm a silly fool!
I sold a piece of equipment I had that I no longer needed, which someone came to view and wanted to buy. Negotiated a price with them, they came back to dismantle and take home. I was happy to help them out with it - now a month later they've messaged me saying the equipment has a fault and want a significant amount back.…
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Amazon france return refused delivery help
hi all so i ordered some items from amazon france received them the price was £120 and i paid for shipping as im in the Uk the same day i received items i found the same items for a quarter of the price so i started a return on amazon and chose the found better price option i was then given a return address to send the…
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Company sent me the wrong part and put me to expense
I had a concealed shower fitted as part of a bathroom refurbishment 7 years ago. Recently one of the outlets has started dripping heavily. I've seen this before with our other shower, it needs a new valve. I contacted the company I purchased the shower from because I couldn't find the right part on their website, sending…
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Diamond White Aligners Nightmare
Ok bare with me, this is a looong story, but I am really hoping someone can help, as I don't know where to go from here. I am now well over 2 years into my journey with Diamond White, and the way it is going I suspect it will be ongoing for at least another 2. I spent a lot of time researching aligner companies whilst I…
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Peugeot safety recall letter arrived 3 weeks after we had damage caused by the faulty part
Our Peugeot 3008 had catastrophic engine damage caused by a faulty camshaft. It was towed to an AA Smartcare affiliated garage at the recommendation of AA roadside assistance. The damage caused smashed tappets to the engine, which had to be removed,along with numerous camshaft and timing belt parts that had to be replaced.…
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Being charged for a name change despite the change being due to marriage
I have booked flights through Booking.com, someone on the booking has changed their name due to marriage. Our flights are with easyjet and Wizz air, and we should be able to change it free of charge because of the change being due to marriage. But Booking.com are trying to charge us £127.67. I have contacted the airlines…
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Unfair refusal of refund
My son bought 2 foot massagers which claimed to help neuropathy but they didn't help at all. The advert said if it doesn't help you can get a refund within 30 days but then they refused saying the item must be unused. Totally contrary to their advert. What can he do? They have been arguing by email and I think the 30 days…
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Consumer rights after warranty expire date.
I bought a Philips soundbar from Amazon in 2023, after the latest firmware update trough Philips sound app soundbar does not have sound output, so I contacted Philips customer care and they referred to reach out retailer which is Amazon. When I contacted Amazon customer care they could not help because of expired 2 year…
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Washing machine in warranty but needs out of warranty part?
I purchased a Candy washing machine from AO in October, and it is still within the warranty period less than 6 months. Recently, the pump failed and a seal broke, causing the machine to leak. An engineer attended and repaired the pump; however, the seal required replacement and was out of stock at the time. It has now been…
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Go Outdoors - Annual Membership enducement
Beware people! I have just bought a coat online at gooutdoors.co.uk. There was a full price, and a reduced price for "members". The membership was only £5. So I added it to my order - it was saving me more than the cost of it. 2 hours later I received an email notifying me they had cancelled part of my order, and were…
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Online shopping -changed descriptions after my order
9th feb I ordered a small electrical health product that had 2 parts. On the advert it said the item had 9 different programs . when my order arrived only received the non electrical part so I emailed to infom them I was missing the main bit. They - Lloyds chemist revised the advert immediately wording and pictures and…
