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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Bank statement as proof of purchase
I tried to return something as faulty (shoes worn away after 3 months) and was told a bank statement will not be accepted as proof and I could have a credit note only. Is this correct?
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Apartment Service Charge For Elevator I dont have access to.
Hi MSE, The building management company of the apartment I own have issued a section 20 notice stating that the elevator in the other building to me which I have no internal access to requires repairing and as a result they are wanting me to pay £1600 despite myself and everyone else in my building having no use of it. It…
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71 Year Old OAP Trying To Get My Money Back From Wren Kitchens
Hi, I hope I'm posting on the right board, if not, perhaps someone can direct me to the correct place? I paid in full for the units back in January 2025, almost 16 months ago. I'm a 71 year old OAP Wren had a New Year sale 40% off, is not a big posh expensive kitchen, cost £4,631.41 with 40% off, just wanted to replace my…
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Retailer refunded directly when credit card chargeback raised - thoughts?
Ordered goods online and paid by credit card. UK customer buying from UK- based retailer. Parcel arrived with some items damaged (due to inadequate packaging) and others having been substituted with inappropriate alternatives (i.e. beyond the bounds of what one might consider reasonable substitution). Raised matter…
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Dispute with tradesperson. Looking for advice
Hi everyone, I’m looking for some advice regarding a dispute with a tradesperson (electrician/plumber). We paid him via bank transfer between October and November 2025 for a mix of electrical, plumbing and plastering work at our property. The payments were made in stages as the work progressed, rather than in one lump sum.…
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Placed an order to sell my old phone and heard nothing back after sending the good
I placed an order on a e-commerce retailer to sell my old phone, and it generated a label automatically for tracked postage. It said "same day payment" after receiving the goods on the website but I haven't got money yet. The postage is tracked as delivered, but my order remains pending on the website. I left a message…
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Advice Needed Yopa Pay Later Contract
I've put my property on the market with Yopa - the Agent kept saying my house would sell really quickly etc. I had my property valued by 3 agents and all agreed the same valuation. I went with Yopa because of the low fees. My property has now been on the market for 12weeks and I've not had one viewing. I've contacted the…
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SCS furniture
seriously need help from someone that knows … We purchased a 3 seater and 2 seater suite from SCS instore in December 2025, it was delivered to us on 25th March 2026, Wednesday just gone. then the problems started. On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some…
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How to officially complain to Amazon for overdue refunds....
Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…
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Who owns a company?
I want to take the company who sold me a car to the small claims court. I know the company name and address. I know their bank details. ( it IS in the company name) I do not know who owns the company. I do not know their legal entity . They are not registered as a limited company , so I presume they are a sole trader or…
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Car finance misold
Hi everyone, I'm hoping to get some advice on a really frustrating car finance situation. I feel like I've been completely wronged by a dealership and I'm trying to understand where I stand. Here's a summary of what happened: October 2019: I took out a car finance deal for a vehicle from a dealership representing a major…
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Buying a used car and needing to return it
My daughter recently purchased a used car from a dealership 10 miles from her home address. She did a test drive beforehand with the dealer, who, apparently talked constantly on the test drive,and he also chose where she could go. She was happy with the driving of the car, took delivery of it 2 days later, BUT, on her…
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Should a full refund include delivery costs?
I bought a laptop which failed 4 months into a 12 month warranty. Long story short I ended up sending a right to reject letter as they had it for way more than a reasonable amount of time. They said 10 working days and as of yesterday they have had it for 32 days with no updates and I have been without it since it broke 2…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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Potential issue with courier
Hi, We booked a courier via a well known courier website, paid the deposit. Courier messaged saying dropoff scheduled for a specifc day. We were not going to be in and did not want to leave cash, so we said they can leave items in a specific place as its secure and covered by CCTV, and would they take bank transfer. They…
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Ikea complaint
I have an ongoing complaint with IKEA. This is the e-mail I have sent to the CEO which explains it. I went to ADR. They were as bad to get hold of as IKea. They issued a letter and I didn’t understand the outcome. I tried to contact them. 2 time on their dashboard. 1 email, 2 phone calls. No response. When I did get hold…
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Need Help
Hello, Firstly thank you for taking time to read my post. I bought a coat from Flannels online on 2/1 and when it arrived it looked like a bin bag so I returned it on 5/1 and DPD delivered back to them on 7/1. I then received an email on the 8/1 from flannels stating they had got the coat and would be in touch. Having not…
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Seeking a refund for an order
I ordered some guinep fruit from www.fruitmania.co.uk on the 9th of April. I've never used them before. I got a confirmation email which stated they will email when they have dispatched. I paid £7 for next day delivery. It's now the 14th and I haven't heard from them. Their contact number doesn't work. I asked ChatGPT and…
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Amazon order "lost" before delivery to Amazon Locker
In short: I bought some AirPods, sold by Amazon. They went missing before they got to the Amazon Locker that I set as my delivery location. I’m unable to cancel or get a refund issued. I’ve opened an issue with my bank, though the money has already left my account. Has this happened to anyone, is there a number of days…
