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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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My Battle with The Trade Centre
I purchased a Nissan Qashqai from Trade Centre UK on 29 January 2026 for £13,200, paid through part exchange, credit card, and direct debit. My wife and I were shown a 99‑point safety inspection, which stated the vehicle was in full working order. However, after the sale was completed, we were told there was a “minor”…
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Sports Direct refund for store purchases
Hello everyone, I’m having issues with directing a faulty product to the right customer services. Pair of trainers bought directly from a Sports Direct store in December 2025. There have been a couple of holes appearing in the toe area of both shoes within 6 months. Attempted a refund (requesting store credit) via online…
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Have consumer rights been ended by Chinese online retailers ?
It seems like a large proportion of consumer goods in the UK are now coming direct from China through online sites such as Temu, Aliexpress, Wish, BangGood ect, and thethey do not comply with safety standards or any standards, the CE marks are fake and the specs of electrical items are false , many items have been examined…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
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Flight refund help
Just after a bit of advice, booked a flight back from Sydney via Dubai to Manchester in March but obviously due world events the flights were cancelled and I am still waiting for my refund and despite contacting the company who I booked with on numerous occasions they are just saying they are yet to receive the refund from…
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Auto signed up to SMS marketing and STOP number does not work
When we phone the local Indian restaurant to make an order, the number automatically gets added to their SMS marketing list. The 5-digit STOP code listed in each SMS does not work. This has been occuring for the past six months. When you call them to get your number taken off the list, it just gets put back on when you…
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Lost property and formal complaints
I recently went to a holiday resort in Scotland with family. As soon as I arrived home, I realised I had left my jacket hanging in the wardrobe, with my AirPods in the pocket. I called the day after we arrived home and was told they could not be found which I found really strange. I know the items were together in the…
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Item different but product code the same
Hi We ordered our laminate flooring from an online company after receiving a sample. The flooring arrived yesterday and although on the surface it looks the same the backing is different and it is no longer water resistant. The product code on the sample is what we used when we ordered the flooring. Is a company allowed to…
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Royal Mail Claims & Complaints not helping
I returned a package to Amazon the day after it arrived. It was a laptop that I bought and then thought better of. I sent it from the Post Office locally using Amazon Tracked Returns. That was on March 21st. Amazon then kept telling me they hadn't received it and that Royal Mail were advising to wait until May 21st before…
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Issue with Solicitor
Hello, does anyone happen to know what rights a client has when their solicitor won't share correspondence received from the opposing party? The solicitor is no longer instructed by myself but when I recently called him to ask for a final statement of account, he mentioned that he had received correspondence from the…
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Section 75
Ive had a poorly fitted and planned bathroom less than a year ago. I paid the deposit by credit card. I've rung the credit card company today to start to reclaim the total cost of the bathroom not just the bit paid by card and been told I cant, I can only reclaim the deposit although Google says I can claim the whole…
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ClarityCheck.com unwanted subscription
Hi, I wanted to check a phone number calling me so I signed up for a one off £0.99 reverse lookup. It says you can cancel before 7 days or its £19.99 per week. Trouble is they never sent me a welcome email and info. pack on how to cancel. I've been billed 4 x £19.99 already and there is no way to cancel. The chat bot they…
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Money Moral Dilemma: My council fined me for littering when I didn't - do I pay up or go to court?
This week's MoneySaver who wants advice asks… I received a fixed penalty notice from my local council for supposedly 'littering' near my estate's recycling bins. What likely happened is a box with my name and address blew off or was knocked off one of the open bins. The council’s given no evidence, and there’s no CCTV. The…
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Question related to refund being offered
This is just a quickie I hope. I have been "offered" a refund related to poor workmanship, but what seems strange to me is we were asked to send them an invoice so they can refund us... I don't see why they would need an invoice from me to issue a refund. After some searching online it only made me more cautious and still…
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Ryan Air - Parking Add On
For a recent trip from Stansted airport I booked my flight driect from Ryan Air. I also added parking as an extra as the deal they offered was cheaper than through Stansted Parking Direct. I didn't ever receive a parking confirmation before my flight, I tried following instructiuons on their website and using the link to…
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Unable to complete Royal Mail fee refund form online - recipient HMRC
Regarding an item sent to HMRC, which was delivered but not signed for, Royal Mail are wanting the recipient's email address, as a mandatory field. Does anyone know how to solve this ? Thanks.
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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What do peope think of these refund policies
I bought some dishwasher tablets, but they leave a film on my diswasher, and cutlery. I have contacted them for a refund as they are not fit for purpose and not as described as they should be all in one, yet the response was add salt. I am not in a hard water area, They say because I opened them I can't have my money back…
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Event cancelled, no refund for booking fee
hi, I had booked tickets to a fan park for an England World Cup game, the cost was £30 for the tickets, £6 booking fee and £0.80 handling fee. The tickets were booked through Skiddle (the only option for booking) I’ve had an email today saying the event has been cancelled, and they will be refunding the tickets at face…
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"Protect My Order" Avenue 85
I've just been buying something from Avenue 85 and I noted that there was an addition to the order - a £1.99 to "protect my order". I clicked on the info - https://avenue85.co.uk/pages/protect-my-order It seems they're offering to add some money to your bill so that you can pay for your consumer rights as a purchaser.…
