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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Can online grocery sites change the price of items after being checked out?
Recently Sainsbury’s have changed (increased) the prices of some items after I have placed them in my basket and checked out. I have noticed this happening for the last couple of orders but it’s possible it has been happening for longer. The first time I queried it with Sainsbury’s they claimed that the items were limited…
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SCS furniture
seriously need help from someone that knows … We purchased a 3 seater and 2 seater suite from SCS instore in December 2025, it was delivered to us on 25th March 2026, Wednesday just gone. then the problems started. On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some…
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Unsolicited Goods? / Wrong address scam
New forum user here - I'm trying to work out if the situation I'm in means I have unsolicited goods or not and what my rights are. Recently a package arrived at my address completely out of the blue. I did not order anything from the company who sent it. From the codes on the box I can see it's a household appliance with a…
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Fell for Edith's Leather Scam E-commerce leather workshop store - what to do now?
Hi all, despite usually being good at spotting fakes, last Friday morning I was looking at Facebook marketplace and saw an advert embedded in the for sale listings to a "leather workshop closing down sale" for a site called Edith's Leather. Prices that were "amazing" and some "friendly images" and a ridiculous backstory…
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Ripped off by Outside Clinic opticians - is there anything I can do?
I requested a home eye test with Outside Clinic who charged £210 (after NHS voucher deduction) for two pairs of glasses. One of the pair is fine, but the frame on the other is bent and the prescription is wrong. While on hold with Outside Clinic to report the issue I read the receipt and googled the frame model numbers. I…
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Hotel booking refund claim
Back in January this year I booked a stay with a hotel chain (Holiday Inn), the booking type was a non-cancellable but modifications allowed and payment was taken via credit card (mastercard). However due to change to circumstances and the fact that other dates were cheaper, I looked at changing to other dates and…
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Booking.com Host demanding undisclosed deposit after booking and refusing to honour booking
I’m hoping someone here has experience with this kind of situation and can offer some advice, because I’m getting nowhere with Booking.com. I booked a property through Booking.com for a trip with my children next week. It was for a house, for a couple of days to be able to take my son for some medical appointments. Can't…
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Returning replacement item out of warrenty
I bought an Abode microwave from an Amazon seller in Jan 25. By Aug 25 the microwave stopped working (unknown issue) and by Oct 25 they had sent me a replacement. Then in late Jan 26 the microwave door button stopped working, so the door wouldn't open. I contacted the Amazon seller who said they wouldn't do anything as the…
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Tesco Complaints: Here is the email you need to contact them . . .
ceo.customerservice@tesco.com The C.E.O. himself shall not reply, but a senior underling will. Now I've made this public, how long this will be available is anyone's guess. This took over an hour to find: it's not online, they don't list it in the Tesco help/customer service section, it was only revealed to me after…
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Consumer Rights Act 2015 - Used First Car, can I claim?
Hi all, TL:DR: I recently bought my first car (a 2014 Peugeot 208 1.2l petrol) which had 127,000 miles for £1,495, a few issues with it and now I want to reject the purchase, need to know if its a viable option. When I drove home with it (18/04/2026), I was sitting in the car letting it idle while I configure the settings…
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Currys and out of warranty
Ginu bought a laptop last year in Feb 25, the laptop will not power on. I took it to currys i explained my consumer right, they are saying in order to sent it off for repair for an assessment to see if it is a manufacturer fault that I need to pay £50 upfront which is refunded if it is a manufacturer fault. I am arguing…
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Resolved
Resolved - I could not delete the thread.
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Seatbelt issue after buying a car
My daughter recently bought a used Corsa, from a Vauxhall dealer. After a few days, whilst installing her rear dash cam, we noticed that a rear seatbelt had extensive damage. It looked like it had been chewed by a dog. She emailed them, sending photos, and after some time, this was the response she received: “After…
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My Battle with The Trade Centre
I purchased a Nissan Qashqai from Trade Centre UK on 29 January 2026 for £13,200, paid through part exchange, credit card, and direct debit. My wife and I were shown a 99‑point safety inspection, which stated the vehicle was in full working order. However, after the sale was completed, we were told there was a “minor”…
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Apartment Service Charge For Elevator I dont have access to.
Hi MSE, The building management company of the apartment I own have issued a section 20 notice stating that the elevator in the other building to me which I have no internal access to requires repairing and as a result they are wanting me to pay £1600 despite myself and everyone else in my building having no use of it. It…
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AliExpress fake memory card
A few weeks ago I started buying small things on AliExpress. I was fully anticipating a problem sooner or later and it happened when I bought a memory card (sold as genuine) that was completely a fake. I raised a return with them stating it was defective and they asked me to supply some information. So I made a little…
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Ikea complaint
I have an ongoing complaint with IKEA. This is the e-mail I have sent to the CEO which explains it. I went to ADR. They were as bad to get hold of as IKea. They issued a letter and I didn’t understand the outcome. I tried to contact them. 2 time on their dashboard. 1 email, 2 phone calls. No response. When I did get hold…
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Bank statement as proof of purchase
I tried to return something as faulty (a hole in the upper of the shoe after 3 months) and was told a bank statement will not be accepted as proof and I could have a credit note only. Is this correct?
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Shattered Conservatory Roof within Gaureentee Period
A inner pane of our Conservatory roof shattered into a million pieces. The roof is under 6 months old and still within its gaurentee period. The window company say they will replace the roof segment without issue. When the window shattered it also damaged the laminate floor below. The window company say they are not liable…
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John Lewis - Miele vacuum dispute.
Hi looking for a bit of advice. I bought a Miele vacuum from John Lewis 6 months ago (£150) and the handle mechanism has broken. I raised it with JL support who said I had to go to Miele. Miele said this was wear and tear and offered to send me a new part for £90! I'm now back at John Lewis and have been pushed to their…
