UPS lost a parcel send by a third party and refusing compensation

CCTicket

Any help greatly appreciated here.

I lost my wedding ring at a Christmas party in a ball pit back on 18 December 2025, shortly after the venue found the item and offered to return it to me via a company call Faundit who return lost items via post for hotels etc.

I paid £19 for Faundit to return the ring and on 24th December the vanue sent it via UPS with a parcel option that said it was suitable for items upto £500, I described the item as a mens platinum wedding ring when paying for the shipping via a link Faundit had sent me.

UPS immediately lost the ring… Having the tracking number I tried to deal with UPS directly but they flat out refued to talk to me stating that only the sender can deal with them, I explained that it was an item being returned to me not something I had purchased, but they still refused to help and so Faundit had to submit the claim which they did for me in Janurary, wihtin 24 hrs UPS say they have lost it and to file a claim for compensation, the claim was submitted immediately and then 3 months pass with nothing despite me chasing weekly. At the beginning of April UPS apparently find the ring and update the tracking to "delivered". Needless to say I have not received the item back.

UPS are unable to provide any proof of delivery, no pictures, absolutely nothing other than repeating it's been "delivered" to the Faundit contact. After telling me to search my driveway, speak to my neighbors etc they then re open the case and say I need to provide evidence of purchase for compensation of £80 as that's all it was insured for despite the T&C's at time of purchasing the shipping saying "suitable for items upto £500", so I provide a photo of a valuation from a year ago stating my name and address, purchased date and sale price but they advise this is not suitable and that I need to provide a receipt. So I get the original receipt from the retailer showing my name, address, invoice number, purchase date, collection date, description of the ring, amount paid and that payment was made in cash on the day of collection and send this to Faundit who forward to UPS. Three days later they are now saying that's not enough and I need to provide a bank statement showing the payment for the ring.

All of this just so I can receive £80 compensation for somthing I paid £650 for in 2018 that was valued in 2025 for over double the original purchase price.

I am literally about to give up and cut my losses as I've wasted so much time on this but I just cannot believe that a worldwide shipping company would behave in such an unscrupulous way. It's now been 5 months and they seem to be trying everything possible to avoid paying out anything for their mistake. I really would like to know where I stand with this legally and if I could perhaps sue them in some way? Not only for the loss of my cutsom made wedding ring but also for the time I have spent trying to resolve this.

I have made formal complaints to Faundit, who honeslty couldn't care less and are still using UPS for their business, so I'm not sure what else to do at this point.

Okell

I suggest you post on the Consumer Action Group/National Consumer Service

They have a board there dedicated to complaining about and suing courier companies

The board is here: Postal and Delivery Services - National Consumer Service

You'll get good advice here on MSE too, but over on CAG/NCS they'll walk you through the process

[edit: if you read some of the theads on there you'll see that the parcel companies usually settle if you issue a court claim…]

CCTicket

That's fantastic help, thank you.

I'll take a look now.

MyRealNameToo

You paid Faundit, your contract is with Faundit, who they happen to choose to use to get the item back to you is irrelevant.

You have no contract with UPS, your claim is against Faundit and need to concentrate on them. If they want to counter sue UPS thats their choice.

m0bov

Send an lba to Faundit then scc them after 8 days.

born_again

Is jewelry something that is covered if lost?

sheramber

Certain items we list as prohibited will be accepted by UPS on a contractual basis for shippers with regular volume and the ability to comply with all applicable laws and regulations. The items we can carry under certain criteria are:

• Alcoholic beverages
• Perishable goods
• Plants
• Seeds
• Tobacco and tobacco products
• Unset precious stones and industrial diamonds
• Jewelry and watches (other than costume jewelry and costume watches) exceeding USD 500 or local currency equivalent per package.

For the full list of Prohibited and Restricted Items: UPS Tariff Terms and Conditions of Service

outtatune

UPS's terms and conditions are of no concern to the OP; they are not UPS's customer.

born_again

While they are not a UPS customer what they cover are relevant.

Same as "sent it via UPS with a parcel option that said it was suitable for items upto £500" 

rbn

The terms linked above are for Belgium. The UK terms say:

The value of any package may not exceed the local currency equivalent of USD 50,000. In addition
the value of any jewellery or watches, other than costume jewellery or costume watches, in a package shall not exceed the local currency equivalent of USD 500 unless such a shipment is tendered from eligible origins to eligible destinations, with applicable services, set forth at ups.com/jewelry. The value of any pallet may not exceed the local currency equivalent of USD 100,000

The information on ups.com/jewelry isn't the clearest… but from my reading of the text on the second page, the declared value limit for jewellery for a UK domestic delivery is USD 2500 if it was an Express service (but the lower limits from the terms if it wasn’t an Express service).

(The text also mentions that there is an exception for Belgium which would explain why there is difference in those terms.)

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82010154#Comment_82010154

Not unless Faundit's terms say they are… if they dont then its an issue for Faundit but not for the OP