are mobiles.co.uk still in business?

Silk

marshallka wrote: »

I WAS going to accept this BUT after googling more and more I am unsure as to whether to do this and if I am just being fobbed off and will have to go through the same again and again and again.

Have you read the threads on here
Lynsey will moan I've not updated them

https://forums.moneysavingexpert.com/discussion/1848579
https://forums.moneysavingexpert.com/discussion/1881471
https://forums.moneysavingexpert.com/discussion/1948587
https://forums.moneysavingexpert.com/discussion/1946585
https://forums.moneysavingexpert.com/discussion/1952517
https://forums.moneysavingexpert.com/discussion/1955799
https://forums.moneysavingexpert.com/discussion/1911469
https://forums.moneysavingexpert.com/discussion/2238117
https://forums.moneysavingexpert.com/discussion/2227731
https://forums.moneysavingexpert.com/discussion/2199761
https://forums.moneysavingexpert.com/discussion/2204219
https://forums.moneysavingexpert.com/discussion/2213139
https://forums.moneysavingexpert.com/discussion/2191187
https://forums.moneysavingexpert.com/discussion/2086797
https://forums.moneysavingexpert.com/discussion/2179549
https://forums.moneysavingexpert.com/discussion/2293889
https://forums.moneysavingexpert.com/discussion/2497717
https://forums.moneysavingexpert.com/discussion/2189277
https://forums.moneysavingexpert.com/discussion/1849823

marshallka

Silk wrote: »

Have you read the threads on here
Lynsey will moan I've not updated them

https://forums.moneysavingexpert.com/discussion/1848579
https://forums.moneysavingexpert.com/discussion/1881471
https://forums.moneysavingexpert.com/discussion/1948587
https://forums.moneysavingexpert.com/discussion/1946585
https://forums.moneysavingexpert.com/discussion/1952517
https://forums.moneysavingexpert.com/discussion/1955799
https://forums.moneysavingexpert.com/discussion/1911469
https://forums.moneysavingexpert.com/discussion/2238117
https://forums.moneysavingexpert.com/discussion/2227731
https://forums.moneysavingexpert.com/discussion/2199761
https://forums.moneysavingexpert.com/discussion/2204219
https://forums.moneysavingexpert.com/discussion/2213139
https://forums.moneysavingexpert.com/discussion/2191187
https://forums.moneysavingexpert.com/discussion/2086797
https://forums.moneysavingexpert.com/discussion/2179549
https://forums.moneysavingexpert.com/discussion/2293889
https://forums.moneysavingexpert.com/discussion/2497717
https://forums.moneysavingexpert.com/discussion/2189277
https://forums.moneysavingexpert.com/discussion/1849823

Blimey Silk. That is a lot of negatives and a hell of a lot of dissatisfied customers. How have people gone on with their LBA's and also their MCOL's?

Silk

marshallka wrote: »

Blimey Silk. That is a lot of negatives and a hell of a lot of dissatisfied customers. How have people gone on with their LBA's and also their MCOL's?

What seems to happen is a LBA seems to have good effect but there are those that go the distance to serving papers and then they settle out of court.
The actions are taken against CPW which is why very little shows up against mobiles.co.uk
There was a funny instance where the crack legal team sent a payment to the court instead of sending it to the client :rotfl:

mobilejunkie

Anon wrote: »

I see above that you have used them again recently - would this mean that you would recommend them out of all the CPW sharks (with all the caveats!), as they seem to have the best deals at the moment? Also, have you used their online cashback bill submission (is it reliable?) or using recorded or special delivery?

Many thanks

Anon

As Silk has realised, I am on holiday at the present and although I can read posts it has been impossible to reply so I am getting a friend to do this for me until I get back.

I would recommend them no more or less than the other CPW clones. The only part of "recommend" that would be applicable relies on the fact that they are likely to be around to sue as required.
This only applies to the few (such as you) who are acceptionally experienced and know precisely what they are doing. The many should avoid any cashback deals from all dealers.

I never use or would use their online claims submission facility; this plainly does not work properly and invites cashback rejection. I do send externally via email, but I do not send by post. I always have a clear and foolproof back up system and take immediate action if they attempt to mess me around. This also applies to the cashback contracts which I look after for other people.

It is not always the case either that they have the best deals among CPW sharks. You have to know which teeth guard the best hidden gems. This is rarely obvious and why most people dont locate the treasure. Of the few that do, many are easy meat and fall prey to the usual traps which I expect you are able to avoid.

I suspect that I have given the various CPW clones chronic indegestion when they have attempted to devour me, so would expect them to either avoid further attempts or at least ensure they have some Milk of Magnesia handy if they wish to try their luck once more.

marshallka

Silk wrote: »

What seems to happen is a LBA seems to have good effect but there are those that go the distance to serving papers and then they settle out of court.
The actions are taken against CPW which is why very little shows up against mobiles.co.uk
There was a funny instance where the crack legal team sent a payment to the court instead of sending it to the client :rotfl:

And has the LBA's ended the contract and they have paid ALL the cashback in one go? I am thinking this way now. They seem to had their "problems" for so long now and don't seem to have done anything to improve things.

Quentin

marshallka wrote: »

I WAS going to accept this BUT after googling more and more I am unsure as to whether to do this and if I am just being fobbed off and will have to go through the same again and again and again.

You put up with delays then eventually took your problem to them, complained to the head man, and seemingly they have reacted.

If they pay you the money they owe you as promised, then you cannot refuse to accept it in the hope of pursuing a claim against them for significant breach of contract.

You also haven't issued an LBA, so cannot suddenly spring a claim on them. And they now do have a defence (they had some system glitch/were unaware of the problem/you complained/they immediately responded, getting a cheque to you by special delivery/blah blah).

So really all you can do is carry on with the game, (until their next breach, then use lba/mcol instead of giving them the benefit of the doubt).

As you originally posted, were the boot on the other foot (eg you were one day late with your claim), you can be certain they wouldn't take your approach, and wait and see if the claim eventually did come in!

marshallka

Quentin wrote: »

You put up with delays then eventually took your problem to them, complained to the head man, and seemingly they have reacted.

If they pay you the money they owe you as promised, then you cannot refuse to accept it in the hope of pursuing a claim against them for significant breach of contract.

You also haven't issued an LBA, so cannot suddenly spring a claim on them. And they now do have a defence (they had some system glitch/were unaware of the problem/you complained/they immediately responded, getting a cheque to you by special delivery/blah blah).

So really all you can do is carry on with the game, (until their next breach, then use lba/mcol instead of giving them the benefit of the doubt).

As you originally posted, were the boot on the other foot (eg you were one day late with your claim), you can be certain they wouldn't take your approach, and wait and see if the claim eventually did come in!

You are right Quentin. If though by Tuesday nothing arrives (and I shall be HERE to sign) then I shall be doing my LBA.

Silk

mobilejunkie wrote: »

As Silk has realised, I am on holiday at the present and although I can read posts it has been impossible to reply so I am getting a friend to do this for me until I get back.

Hello MJ :wave:

:rotfl::rotfl::rotfl:

Quentin

marshallka wrote: »

And has the LBA's ended the contract and they have paid ALL the cashback in one go? I am thinking this way now. They seem to had their "problems" for so long now and don't seem to have done anything to improve things.

Usually they ignore the LBA.

This presumably works for a certain percentage of claimants who don't have the inclination to issue a summons (and that starts you being involved in court costs)

If you issue a summons, this gets dealt with by their solicitors who issue an acknowledgement to the court (which buys them time), before issuing a cynical generic defence to the court which denies that cpw do owe you any money.

Whilst this is going on between their solicitor and the court, their in house people do start to get in touch, offer to pay you what is outstanding and "as a goodwill gesture" refund your court fee for issuing the summons (providing you withdraw the case).

That will satisfy another percentage of claimants.

If you don't blink, then you have to submit a full statement to the court. Their defence is now submitted, and is more detailed, giving reasons for the delay, pointing out it was all beyond their control, assuring the court that the "lost" cheques have now been reissued, and that this won't happen again during the life of the contract. Again more pressure comes from them for you to give up your claim (and they again offer to pay your court fees).

More claimants will give in at this stage.

Next you must decide whether not to blink and apply for a hearing (more fees to pay).

If you end up at a hearing, you need to be able to demolish their defence that the delay wasn't deliberate, and everything has been done to put matters right.

In your case, it now looks to be hard to do that!

Silk

marshallka wrote: »

And has the LBA's ended the contract and they have paid ALL the cashback in one go? I am thinking this way now. They seem to had their "problems" for so long now and don't seem to have done anything to improve things.

It's hard to say how many have gone through with cancelling as the LBA's have covered so many different scenario's ...I also get the impression there may be gagging clauses when they settle if it goes to court but thats only a guess.

Some people think because there has been an increase in posts regarding problems that the situations getting worse with them but I think a lot of that stems from people going a google and this forum usualy shows on the first page and second page then people find their way here and post about it.

But yes you are quite right there has been no improvement