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Mobiles.co.uk the worst ever customer services

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Hi

After reading lot of good reviews about mobiles.co.uk i placed Nokia 5530 to mobiles.co.uk on last Friday
They confirmed that i 'll receive te order on coming Monday . i waited three days and then i got to know citylink missed the goods . I sent mail to mobiles for the status of my order , there is no reply since Wednesday in fact i sent atleast 4 email to them . No one picks the phone as it seems the whole staff has got swine flu . they claim they reply the mail in 2 hours but unfortunately it is more than 2 days .

I would recommend everyone to think 10 times before placing order with them

Regards

SV
«13

Comments

  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    "citylink missed the goods"?

    Do you mean citylink tried to deliver?
  • No

    When i called citylink they told the goods are missing and please inform the mobiles.co.uk to place a new order .

    Regards
  • kaznelson
    kaznelson Posts: 463 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I wouldn't buy anything from mobiles.co.uk who are part of car phone warehouse group - their service is a shambles

    I hope you get sorted soon
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    swatantra wrote: »
    No

    When i called citylink they told the goods are missing and please inform the mobiles.co.uk to place a new order .

    Regards

    Send a PM to the mobiles.co.uk rep http://forums.moneysavingexpert.com/member.html?u=819635
  • Thanks Oneday

    I have sent the PM to the represenative . hope i'll get the reply soon .

    Regards

    SV
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    swatantra wrote: »
    Thanks Oneday

    I have sent the PM to the represenative . hope i'll get the reply soon .

    Regards

    SV

    Probably not ...They have not been online today so looks like Monday maybe ;)
    It's not just about the money
  • swatantra wrote: »
    Thanks Oneday

    I have sent the PM to the represenative . hope i'll get the reply soon .

    Regards

    SV

    I wouldnt hold you breath. I sent him a PM over a week ago and nothing.

    You could always try calling them and stay on hold for an hour due to staff sickness :rotfl:
  • Hi

    Got a reply yesterday after 2 days waiting . asking for contact citylink .
    They dont have time even to read the full email in which i mentioned clearly that city link missed the goods

    I asked mobiles.co.uk to sort this out with city link .

    I'm not sure how much time it will take . It is almost 1 week over .

    Regards

    SV
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    edited 15 August 2009 at 9:54AM
    Keep us updated on this thread on any progress.

    Another person having problems with mobiles.co.uk on another thread. I have suggested to them to complain to http://www.consumerdirect.gov.uk/ - more complaints they get the more chance of getting mobiles.co.uk to change their practices.

    Funny how the mobiles.co.uk Customer Feedback page has ALL POSITIVE feedback - no one seems to give them ANY negative comments. Apparently they have a complaints procedure line 01923 80 44 44 (you can try ringing that at least it wont cost more than 08 numbers).
  • swatantra
    swatantra Posts: 8 Forumite
    edited 15 August 2009 at 3:51PM
    Hi
    surprisingly this time , i was able to connect their customer services within 5 min .
    Customer services person heard the issue and assured me they will sort this with citylink on Monday and give me call.

    Lets see what happens on Monday
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