Mobiles.co.uk the worst ever customer services

swatantra

Hi

After reading lot of good reviews about mobiles.co.uk i placed Nokia 5530 to mobiles.co.uk on last Friday
They confirmed that i 'll receive te order on coming Monday . i waited three days and then i got to know citylink missed the goods . I sent mail to mobiles for the status of my order , there is no reply since Wednesday in fact i sent atleast 4 email to them . No one picks the phone as it seems the whole staff has got swine flu . they claim they reply the mail in 2 hours but unfortunately it is more than 2 days .

I would recommend everyone to think 10 times before placing order with them

Regards

SV

OneADay

"citylink missed the goods"?

Do you mean citylink tried to deliver?

swatantra

No

When i called citylink they told the goods are missing and please inform the mobiles.co.uk to place a new order .

Regards

kaznelson

I wouldn't buy anything from mobiles.co.uk who are part of car phone warehouse group - their service is a shambles

I hope you get sorted soon

OneADay

swatantra wrote: »

No

When i called citylink they told the goods are missing and please inform the mobiles.co.uk to place a new order .

Regards

Send a PM to the mobiles.co.uk rep http://forums.moneysavingexpert.com/member.html?u=819635

swatantra

Thanks Oneday

I have sent the PM to the represenative . hope i'll get the reply soon .

Regards

SV

Silk

swatantra wrote: »

Thanks Oneday

I have sent the PM to the represenative . hope i'll get the reply soon .

Regards

SV

Probably not ...They have not been online today so looks like Monday maybe

Bluebirds1975

swatantra wrote: »

Thanks Oneday

I have sent the PM to the represenative . hope i'll get the reply soon .

Regards

SV

I wouldnt hold you breath. I sent him a PM over a week ago and nothing.

You could always try calling them and stay on hold for an hour due to staff sickness :rotfl:

swatantra

Hi

Got a reply yesterday after 2 days waiting . asking for contact citylink .
They dont have time even to read the full email in which i mentioned clearly that city link missed the goods

I asked mobiles.co.uk to sort this out with city link .

I'm not sure how much time it will take . It is almost 1 week over .

Regards

SV

OneADay

Keep us updated on this thread on any progress.

Another person having problems with mobiles.co.uk on another thread. I have suggested to them to complain to http://www.consumerdirect.gov.uk/ - more complaints they get the more chance of getting mobiles.co.uk to change their practices.

Funny how the mobiles.co.uk Customer Feedback page has ALL POSITIVE feedback - no one seems to give them ANY negative comments. Apparently they have a complaints procedure line 01923 80 44 44 (you can try ringing that at least it wont cost more than 08 numbers).

swatantra

Hi
surprisingly this time , i was able to connect their customer services within 5 min .
Customer services person heard the issue and assured me they will sort this with citylink on Monday and give me call.

Lets see what happens on Monday