Mobiles.co.uk the worst ever customer services

patricchio

swatantra wrote: »

...
They dont have time even to read the full email in which i mentioned clearly that city link missed the goods

Funny you should say that... I sent an email to mobiles.co.uk and I have just received a reply saying that I cannot return my phone because I contact them too late (ie 14 days after the order), while at the bottom of that same email was is their own acknowledgment that they received my request only 10 days after the order... PEOPLE PLEASE STAY AWAY FROM THEM!

(Or at least hope that everything goes smooth the first time round, because if you need to make use of their customer service YOU ARE DOOMED!)

mobilejunkie

I am currently under attack on other threads for warning people about this company. I hope that by posting your experiences others who have not yet used this dealer will see that there are several issues with them. The rep has been on here and received a fair amount of support in an apparent attempt to help individuals who have been let down through normal channels. Personally, I have found their reponses inconsistent and totally unconvincing - others take the opposite view. I wouldn't give any cpw the benefit of the doubt based on that as some seem happy to do.

Whoever the rep(s) on here may deem to help it is a drop in the ocean (but a visible one) in terms of all the people who obviously must be having similar problems yet not found their way onto these threads.

Whilst this dealer is not the worst compared with some who have fallen by the wayside (and even its counterparts in cpw - SO far) it is certainly a million miles away from the best.

I trust your warnings will be noted by people who don't know much about this dealer. No doubt I will now be attacked on this thread too!

Lynsey

mobilejunkie wrote: »

I trust your warnings will be noted by people who don't know much about this dealer. No doubt I will now be attacked on this thread too!

Probably, despite all the help and advise you have given over a very long time - some never learn.

Lynsey

Silk

mobilejunkie wrote: »

I am currently under attack on other threads for warning people about this company. I hope that by posting your experiences others who have not yet used this dealer will see that there are several issues with them. The rep has been on here and received a fair amount of support in an apparent attempt to help individuals who have been let down through normal channels. Personally, I have found their reponses inconsistent and totally unconvincing - others take the opposite view. I wouldn't give any cpw the benefit of the doubt based on that as some seem happy to do.

Whoever the rep(s) on here may deem to help it is a drop in the ocean (but a visible one) in terms of all the people who obviously must be having similar problems yet not found their way onto these threads.

Whilst this dealer is not the worst compared with some who have fallen by the wayside (and even its counterparts in cpw - SO far) it is certainly a million miles away from the best.

I trust your warnings will be noted by people who don't know much about this dealer. No doubt I will now be attacked on this thread too!

I think that for anyone following my plight on the other thread there will be quite a few who agree with you now.
Theres been a lot of promises made but nothing happens

Silk

Lynsey wrote: »

Probably, despite all the help and advise you have given over a very long time - some never learn.

Lynsey

Good to see you on here Lynsey :blushing:

Silk

swatantra wrote: »

Hi
surprisingly this time , i was able to connect their customer services within 5 min .
Customer services person heard the issue and assured me they will sort this with citylink on Monday and give me call.

Lets see what happens on Monday

Hi Swantantra,
Did you get a call today by any chance ???

swatantra

No
I sent a PM to their represenative , he replied as he asked someone to take this on urgent basis

He assured me it will be resolved on Monday itself if not asked me to send a PM again

Still nothing happened , now sending PM again to their rep.

Silk

swatantra wrote: »

No
I sent a PM to their represenative , he replied as he asked someone to take this on urgent basis

He assured me it will be resolved on Monday itself if not asked me to send a PM again

Still nothing happened , now sending PM again to their rep.

This is always the problem which is why I cancelled and started again with someone else;)
Had a phone delivered and was up and running within 2 days :j

swatantra

Silk wrote: »

This is always the problem which is why I cancelled and started again with someone else;)
Had a phone delivered and was up and running within 2 days :j

But the question is how to cancel . They don't pick the phone and reply the mail after long time with stupid reply .

Silk

swatantra wrote: »

But the question is how to cancel . They don't pick the phone and reply the mail after long time with stupid reply .

Do what I did I never got any details from them and gave up so I sent it back recorded del and then sent an email cancelling it to cover myself I advised the network and faxed a copy of the returns details to ensure it was cancelled