Mobiles.co.uk - never mind the truth!

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Hiya,

The web page that explains how to claim always stated that the date in question is the one on the invoice sent with the phone, and since then I've had an image of said invoice with the date circled put on there to make it even easier.

Regards,

THAT is completely and utterly untrue. It may say that NOW but it certainly didn't "always". I have also quoted what it DID say previously but that seems to count for nothing, so I will repeat it (and I DO have the written copy since - as I have always advised everyone to do - I print it all out at the point of sale!):-

"For the avoidance of doubt the month 6 bill will be the bill dated in the month that is six month after your connection date. e.g. If connected in January, the sixth month is July so we need to receive your bill dated in July within 30 days of the date of that bill. All other bills are calculated in the same way".

Where does it say "The web page that explains how to claim always stated that the date in question is the one on the invoice sent with the phone"??? Whatever the company comes up with to explain that away "connected" MEANS connected; NOT when the phone was ordered, sent, switched on or anything else. Like so many other instances, the company has atempted to change history with new words which never existed, circumstances which are irrelevant and statements designed to show people that the company never rejects a valid claim. This is totally untrue, as I have also repeatedly stated. It isn't debatable or a grey area; it is perfectly clear BUT not the picture the company wishes to be known - so it overcompensates with pretending it never happens. It has - AND more than once that I know of. Let's be perfectly clear - they haven't "clarified" the t&c - they have changed them. I have no objection to that in itself - merely to the fact that they have done so in the main in an attempt to justify their rejection of what was a perfectly valid claim by turning it into an invalid one. Any company that does that deserves a warning on the packet (this company doesn't actually recognise or follow its own t&c). This is all very similar to how other cpw dealers behave.

I always follow t&c to the letter and expect the dealer to do the same. In my reasonably substantial experience with them, they do not. Other people are now finding that - even when they have been backed into a corner on here and promised cheques for compensation - they STILL usually arrive well after the 28 days (that alone the 7 often quoted on here) promised. My experience with cashback cheques is exactly the same. I have encountered other problems too - some of which were put right, some of which were not. One related to something clearly and specifically on their website which (like the price match promise) they didn't honour. They did do something else I accepted BUT you simply cannot believe what they tell you - on the website, on the phone OR (quite possibly especially) on here!

For anyone dealing or considering dealing with this company it is pretty clear throughout that they say one thing and do another. Also, so much for them having no knowledge of a valid claim being denied. They DO have knowledge but (again) attempt to change the facts and say what they want people to hear. I therefore advise anyone using them to stick to the groundrules and ensure they know precisely what they are doing, back everything up and are willing and able to sue if required. Any other course of action when dealing with such blatant untrue statements and "reassurances" (such as the many given to several people on here which haven't been fulfilled) would be rather foolhardy. As people have been commenting with the Vodafone complaints on this site, putting up a public facade for those who find their way here to complain out of desperation is no substitute for doing what they are supposed to do in the first place - especially when the statements given paint a very untrue picture.

Silk

Good post MJ
Off to bed for me

mobilejunkie

It may be timely to provide yet another warning about this company for the unwary and those who see them through clear eyes.

There are now several issues which I have personally encountered, some of which I have written about on this site. However (apart from other numerous problems their "happy" customers are constantly appearing with on new threads) there is one which hasn't yet surfaced but which could well produce a whole new generation of angry punters in due course.

Anyone who has taken out a T-Mobile contract with them should be extremely careful. Should the order date (or connection date if they are under THOSE t&c - which the company ignores in any case) be before the statement date they may well NOT get a final bill with which to make their last claim. Unless I am mistaken, T-Mobile won't issue one since (unlike other networks) their previous bill only charges up until the date of disconnection. Whilst customer services TELL you that there will be a final bill it is my experience that there won't be. One thing's for certain - you can rest assured that this dealer will deny any claim without that bill. There are ways to avoid this situation BUT if you cannot claim you can still force them to pay up, since they have created a t&c which is impossible to comply with. I would definitely sue in that situation.

One other thing - they are now informing customers that cashback claims are now being "delayed". Guess than means we might reach the 100 day payment landmark, since (again in my personal experience) they never pay within the 28 days promised in MY t&c and, in fact, take nearer 50 BEFORE such "delays" were announced. The 7 days stated by their rep on this site previously is an absolute "joke" and shows their true colours, unfortunately.

Customer service and truth - Mobiles.co.uk not!

OneADay

Mountain, mole hill and such a long rant.

mobilejunkie

It is for you, who doesn't use this dealer and obviously isn't concerned that others (who do or may) could get stuffed - and whose only purpose in life appears to be to defend the indefensible. My warnings are intended for those with clear eyes who might actually use this dealer - which excludes you on both counts!

OneADay

I am too smart to use them but you still do use them.

As for warnings, let people make their own minds up from reading other people's experiences.

mobilejunkie

You mean from your supportive postings rather from those who actually have first-hand experience of them? My "rants" aren't helpful but your totally uninformed defence of them and attacks/insults for people who criticise them should be heard? I'll let others make their own judgements about whose comments are more helpful to them. There is plenty of evidence that the warnings are heeded by enough inexperienced people to make them worthwhile - whether you like that or not. I am sure you are "smart" enough to make your own judgements regardless of the clear facts and evidence which is continuing to emerge from the many despite the few.

OneADay

Keep it up - I wont bother reading.

Guys_Dad

Mobilejunkie - You still don't get it, do you?

It is not your message that is wrong - the company are slow payers and have a pretty poor customer services department that doesn't answer their phone. It is the tone, verbosity and sheer hostility of your many, repetitive obsessions that spoil your posts.

Your advice above "I therefore advise anyone using them to stick to the groundrules and ensure they know precisely what they are doing, back everything up and are willing and able to sue if required" is good advice, but it is obscured by a lot or the other peripheral ranting and could well be missed.

Nest post you write, try doing it in draft, then lose 75% of it by the final copy. The result will be much more help to readers and may get you out of "the obsessive ranters" camp again.

MrRincewind

Not trying to joing the slate MJ campaign, But it does seem that you are on a one man tirade against anything carphone warehouse linked,

I never seem to see your scathing remarks aimed at other companies when people have issues. If you do my apologies, But i haven`t noticed.

Your advice with regards to claim dates and other info `im sure is well recieved by the people who use these cash back schemes, it`s just the way it is delievered with rants against CPW.

Not here to stick up for CPW either before that accusation is aimed at me, Just the delievery of your remarks that irk myself and i`m sure others too.

redux

mobilejunkie, we don't care much or perhaps at all about your endless boasting you are clever enough to make sure things never go wrong, or your endless complaints when they do go wrong

cashback for idiots, was your thread called? dimwits? ah, no, dummies

why do you have to insult other people with this know-all pose on here, then still spend so much time whingeing when things don't work out?

cashback deals have always been risky, and have become so tiresome with more and more hoops to jump through, like for example 6 voucher submissions in 18 months, that many people gave them up ages ago, and find retention or sim-only deals just as cheap and with little admin angst

that is quite easy to say, without having to ram invective down other readers throats like a failed mantra