Mobiles.co.uk - A Cautionary Tale - Part 2

WychWeird

The other thread got locked as I was replying to it!

Mobiles.co.uk_company_representative wrote: »

In case it does get locked, WW and I are communicating privately and have resolved the issue to our mutual satisfaction (they will have to confirm this once they are happy it's done and dusted).

Regards,

I can confirm that Ben and I reached an agreement yesterday and I'm now just waiting for the conditions of that agreement to be met. Hopefully I'll be able to post success in a very short time.

To be fair, I can understand why people post on mobiles.co.uk threads - my issue has taken close to 5 months to be settled and that's not really good customer service. People do get frustrated and annoyed when they feel that CS is lacking (remember, when you get good service, you'll tell your friends, when you get bad service you'll tell everybody!) Despite the time taken to get to this point, I've tried to keep my posting objective as using more emotive language can sometimes be counterproductive. Where I've posted on other threads I've attempted to do the same thing and pass on the benefits(?) of my experiences and research which could be considered by some as sticking my oar in.

Anyhow, I hope to update you all soon,

Regards,
Wych

WychWeird

I'm happy to report that the first part of the agreement was satisfied today (and I'm now enjoying the phone which I basically haven't used!)

Hopefully the remainder of the agreement will likewise be satisfied shortly.

WychWeird

Again, I'm happy to report that Ben has managed to provide the final part of the agreement (in addition to the email that offered an apology.)

I hope others are able to achieve resolution where they have issues.

Regards,

Wych

Guys_Dad

WychWeird wrote: »

Again, I'm happy to report that Ben has managed to provide the final part of the agreement (in addition to the email that offered an apology.)

I hope others are able to achieve resolution where they have issues.

Regards,

Wych

Just waiting for MJ & Quentin to add their thanks for your post. :rolleyes: [

In fairness, I expect Silk will.

TREVORCOLMAN

Guys_Dad wrote: »

Just waiting for MJ & Quentin to add their thanks for your post. :rolleyes: [

In fairness, I expect Silk will.

And you criticise THEM for jumping in!

Guys_Dad

TREVORCOLMAN wrote: »

And you criticise THEM for jumping in!

Well, there was no thanks for whychwierd's earlier update on how things were going and he had the decency to keep MSE members posted.

Any post that remotely acknowledges any positive action by this company is marked by any absence of thanks from certain members and it is probably a coincidence that my comment was followed by a "thank you" from a certain member.

Actually - I don't recall ever criticising them for "Jumping in", only for the mess they leave in the pool with their inconsiderate splashing about when in it!!

mobilejunkie

As one of the "them" it's ridiculous to claim the actions by this dealer "positive". They repeatedly refused to deal with the problem until actual legal action was imminent. As always, if they were so confident of their case they would have held their ground. Again as usual, they were trying it on and (as usual) you spring to their defence. Whilst thanks is due to Wychweird for keeping people informed it doesn't reflect at all well on the dealer or its representative. Maybe you should consider objectively (as a non-customer) rather than bombing into the liquid created by the dealer on here.

Guys_Dad

I can do no better than to refer to the OP and commend his words, approach and attitude to you. If you follow him, then less threads would be hijacked or closed prematurely

WychWeird wrote: »

Despite the time taken to get to this point, I've tried to keep my posting objective as using more emotive language can sometimes be counterproductive. Where I've posted on other threads I've attempted to do the same thing and pass on the benefits(?) of my experiences and research which could be considered by some as sticking my oar in.

Anyhow, I hope to update you all soon,

Regards,
Wych

Guys_Dad

mobilejunkie wrote: »

As one of the "them" it's ridiculous to claim the actions by this dealer "positive". They repeatedly refused to deal with the problem until actual legal action was imminent. As always, if they were so confident of their case they would have held their ground. Again as usual, they were trying it on and (as usual) you spring to their defence. Whilst thanks is due to Wychweird for keeping people informed it doesn't reflect at all well on the dealer or its representative. Maybe you should consider objectively (as a non-customer) rather than bombing into the liquid created by the dealer on here.

You continue not to get it. I do not jump to their defence - I have a go at you for the manner in which you corrupt threads and bang on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on on the same tedious, threadbare, worn out prejudices delivered in prose that simply reeks of bile.

You have been responsible for MSE mods closing countless posts on this company and, frankly, the sooner they cancel your membership, the better.

Edinburghlass_2

WychWeird wrote: »

Again, I'm happy to report that Ben has managed to provide the final part of the agreement (in addition to the email that offered an apology.)

I hope others are able to achieve resolution where they have issues.

Regards,

Wych

Thank you for posting this conclusion, thread now closed.