are mobiles.co.uk still in business?

Mobiles.co.uk_company_representative

I am the on line representative for mobiles.co.uk.

We have experienced a few technical difficulties of late meaning unfortunately we have not been able to post any responses.

I can confirm that Mobiles.co.uk are still in business and if you had a specific query relating to an order you would be welcome to email jkane@mobiles.co.uk with your order details and I will ensure any issues are resolved.

Silk

Hi Jennie,
So what has happened to Ben ...you didn't answer the question ?
He left without saying goodbye and he had a few friends on here

Mobiles.co.uk_company_representative

marshallka wrote: »

Here is a copy of my replies since 5th July but nothing other than automated ones and no follow ups


Please do not reply to this email.

Dear Customer,

This is to confirm your line rental claim has been approved and your cheque will be processed shortly.

Kind Regards,

Mobiles.co.uk Cashback Team
Please do not reply to this email.




Dear Customer,

This is to confirm that your claim for your line rental has been processed and a cheque has been issued. Your cheque can take up to 28 days to arrive. This allows for printing and postage time.

Kind Regards,

Mobiles.co.uk

--
Mobiles.co.uk Ltd
Registered in England No. 06320783 at 1, Portal Way, London W3 6RS

--
Postini Virus/Spam Scanned - OK


Dear

We received an email from you entitled #REF:******#: re cheque NOT received on Tue, 10 Aug 2010 10:11:25 +0100.

**Please note this is an automated response. We do not monitor this email address and therefore cannot answer any replies to this email**

***Any bills sent to this address for claiming cashback will not be processed. You must use the option 'emailing my bill' in the cashback web form in order for your claim to be successful***

Once we have received a copy of your bill we will confirm receipt by email within 24 hours.

It will then take up to 7 days to approve your claim and issue a cheque. You will be emailed once your claim is approved, and again when the cheque has been issued.

Please note it can take 28 days from the date we issued your cheque, for it to arrive.

If you have not received your cheque within 40 days of the day we received your bill then please contact us at [EMAIL="cashback_escalations@mobiles.co.uk"]cashback_escalations@mobiles.co.uk[/EMAIL]

In order to deal with your query as quickly as possible we will require your name, date of birth, postcode and order number.

We aim to respond within 48 hours and will only reply to cashback queries that fall outside this timeframe.

Regards

Mobiles.co.uk Cashback Team


Dear Customer,

Thank you for your email regarding your cashback claim.

We have allocated your query with a ticket number 94**** and will reply shortly.

Please do not respond to this email as it is an automated response.

We aim to respond to you via email within 2 days of receipt (Monday-Friday).

Best Regards,

Cashback Escalations Team

They have actually had another 4 emails regarding this and they just will not reply to any. I bet our next cashback will be due before this is settled. I need to now make a complaint to the CEO on the page before perhaps but I want to go through the proper complaints procedure to get the contract squashed as they ARE in breach maybe.

I am really sorry to hear you have not received any responses to your queries.

If you would like to email jkane@mobiles.co.uk with your order details I will ensure your query is answered as a matter of urgency.

Silk

Mobiles.co.uk_company_representative wrote: »

We have experienced a few technical difficulties of late meaning unfortunately we have not been able to post any responses.

Care to expand on "a few technical difficulties" ?????

In the past we've had excuses such as Bird Flue/Swine Flue, postal strikes, heavy snow, staff hols etc etc etc

So whats the latest ones ?

marshallka

Mobiles.co.uk_company_representative wrote: »

I am really sorry to hear you have not received any responses to your queries.

If you would like to email [EMAIL="jkane@mobiles.co.uk"]jkane@mobiles.co.uk[/EMAIL] with your order details I will ensure your query is answered as a matter of urgency.

Thanks for that. I have received a reply and hope to receive my cheque on Tuesday.

Once again, thanks.

Guys_Dad

Marshallka - If you read any of the threads on mobiles.co.uk, you will see that they consistently claim that it takes 28 days from the time they approve a claim till a cheque is raised by CPW. Now that may have changed, but if it hasn't then ask yourself how they are going to get you your cheque by Tuesday??

And catch-22 is "If they can raise a cheque in 2 working days for you, why can't they do the same for all cashbacks?????"

I would proceed with the LBA giving them 14 days to pay you or you will go immediately to MCOL. And do it tonight or over the weekend.

marshallka

Guys_Dad wrote: »

Marshallka - If you read any of the threads on mobiles.co.uk, you will see that they consistently claim that it takes 28 days from the time they approve a claim till a cheque is raised by CPW. Now that may have changed, but if it hasn't then ask yourself how they are going to get you your cheque by Tuesday??

And catch-22 is "If they can raise a cheque in 2 working days for you, why can't they do the same for all cashbacks?????"

I would proceed with the LBA giving them 14 days to pay you or you will go immediately to MCOL. And do it tonight or over the weekend.

I will just have to wait and see. Tuesday is not too long to wait and then take it from there. I will give them the benefit of the doubt. IF I hear nothing then I shall be back to this thread shouting my corner.;)

Guys_Dad

marshallka wrote: »

I will just have to wait and see. Tuesday is not too long to wait and then take it from there. I will give them the benefit of the doubt. IF I hear nothing then I shall be back to this thread shouting my corner.;)

I can hear my friend Silk laughing from over 100 miles away !!!:rotfl::rotfl::rotfl:

Silk

marshallka wrote: »

Thanks for that. I have received a reply and hope to receive my cheque on Tuesday.

Once again, thanks.

Hi Marshallka,
This is the reply from the CEO's office or through them I take it ????

Silk

Guys_Dad wrote: »

I can hear my friend Silk laughing from over 100 miles away !!!:rotfl::rotfl::rotfl:

:rotfl::rotfl::rotfl:
I'm remembering the last time they sent one like this with no stamp on it !!!!
:rotfl::rotfl::rotfl: