are mobiles.co.uk still in business?

marshallka

Here is a copy of my replies since 5th July but nothing other than automated ones and no follow ups


Please do not reply to this email.

Dear Customer,

This is to confirm your line rental claim has been approved and your cheque will be processed shortly.

Kind Regards,

Mobiles.co.uk Cashback Team
Please do not reply to this email.

Dear Customer,

This is to confirm that your claim for your line rental has been processed and a cheque has been issued. Your cheque can take up to 28 days to arrive. This allows for printing and postage time.

Kind Regards,

Mobiles.co.uk

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Mobiles.co.uk Ltd
Registered in England No. 06320783 at 1, Portal Way, London W3 6RS

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Postini Virus/Spam Scanned - OK


Dear

We received an email from you entitled #REF:******#: re cheque NOT received on Tue, 10 Aug 2010 10:11:25 +0100.

**Please note this is an automated response. We do not monitor this email address and therefore cannot answer any replies to this email**

***Any bills sent to this address for claiming cashback will not be processed. You must use the option 'emailing my bill' in the cashback web form in order for your claim to be successful***

Once we have received a copy of your bill we will confirm receipt by email within 24 hours.

It will then take up to 7 days to approve your claim and issue a cheque. You will be emailed once your claim is approved, and again when the cheque has been issued.

Please note it can take 28 days from the date we issued your cheque, for it to arrive.

If you have not received your cheque within 40 days of the day we received your bill then please contact us at [EMAIL="cashback_escalations@mobiles.co.uk"]cashback_escalations@mobiles.co.uk[/EMAIL]

In order to deal with your query as quickly as possible we will require your name, date of birth, postcode and order number.

We aim to respond within 48 hours and will only reply to cashback queries that fall outside this timeframe.

Regards

Mobiles.co.uk Cashback Team


Dear Customer,

Thank you for your email regarding your cashback claim.

We have allocated your query with a ticket number 94**** and will reply shortly.

Please do not respond to this email as it is an automated response.

We aim to respond to you via email within 2 days of receipt (Monday-Friday).

Best Regards,

Cashback Escalations Team

They have actually had another 4 emails regarding this and they just will not reply to any. I bet our next cashback will be due before this is settled. I need to now make a complaint to the CEO on the page before perhaps but I want to go through the proper complaints procedure to get the contract squashed as they ARE in breach maybe.

Quentin

Go straight down the LBA/MCOL route. (Assuming you are sure you can show you have complied with the contract to the letter)

marshallka

Quentin wrote: »

Go straight down the LBA/MCOL route. (Assuming you are sure you can show you have complied with the contract to the letter)

Have complied with the contract completely. Pay by DD, have the same sim and same phone. I want the contract ending cause they have broken it and I am not going through this again for another 4 times.

Quentin

Have you complied with the claim conditions to the letter?

As you will now know, their breach is a fundamental one, so do your MCOL on that basis.

marshallka

Quentin wrote: »

Have you complied with the claim conditions to the letter?

As you will now know, their breach is a fundamental one, so do your MCOL on that basis.

Yes, we have complied with all the terms they have I assume (unless you can enlighten me more on this cause I am confused).

We sent in the bill on time and they acknowledged it had been "approved" and then acknowledged it had been paid. I, like others on here have heard nothing since though and it seems there are loads in the same boat hence the OP doing this thread. I have also googled them and the same there too. I don't want to be going through this again for how ever many times we have to claim our cashback so I shall be trying to end the contract. In my eyes they have breached their side and not paid up. I shall request a SAR from them if they argue it as that will have dates of payments made to us and also emails we have sent about the matter.

I have emailed the CEO though and had a swift reply and it IS being looked into. I have said I shall send the LBA and get my money through the court system. I just don't want the same trouble again as I have not got time to be doing this.

Quentin

marshallka wrote: »

Yes, we have complied with all the terms they have I assume (unless you can enlighten me more on this cause I am confused).

DO you have a paper trail that you can show a court?

eg:

Copy of original Ts + Cs you signed up to, showing cashback Ts + CS

Evidence the claim was received within the correct time frame, with the correct documentation.

===========================================================================

You won't get them to agree the contract is ended because of the breach. You will have to sue. Just waiting on their replies just gives them what they want!

Send the LBA now. If it's ignored you can then decide whether or not you are prepared to go for them, or accept they called your bluff.

marshallka

Quentin wrote: »

DO you have a paper trail that you can show a court?

eg:

Copy of original Ts + Cs you signed up to, showing cashback Ts + CS

Evidence the claim was received within the correct time frame, with the correct documentation.

===========================================================================

You won't get them to agree the contract is ended because of the breach. You will have to sue. Just waiting on their replies just gives them what they want!

Send the LBA now. If it's ignored you can then decide whether or not you are prepared to go for them, or accept they called your bluff.

Well I would have thought their own emails (and mine to them with automated replies) would be enough. They have dates, times and also the fact "they" approved the claim and so called "paid" the claim but we have not received it. I have open ticket numbers whereby they have not replied at all. I could ask for a Subject Access Request if needed. I shall not let them get away with no paying us and that is no bluff. (and yes, I have ALL documentation sent with the phone and it includes T and C's in tiny little lettering that you would need a magnifying glass for). I have used their website.

I have looked at their terms and conditions and it seems that if you break the agreement with them they can choose to overlook it and vise versa. I am not choosing to overlook this one.

Quentin

Sounds as if all bases are covered. But as posted earlier, an LBA now will get you to the starting point if you do want to sue over the breach of contract. Because they are happy to regularly break their ts + cs, (and clearly don't worry about the adverse effect all this has on their reputation) then hoping for them to accept the contract has ended without showing them you are going to take legal action is a lost cause.

(Were that the way they operated, then they would be paying out to a lot of customers)

To succeed in getting this you will need to sue, and not blink at their disgraceful tactics (eg. offering you out of court settlements whilst denying to the court they owe you anything) as your case progresses.

marshallka

Quentin wrote: »

Sounds as if all bases are covered. But as posted earlier, an LBA now will get you to the starting point if you do want to sue over the breach of contract. Because they are happy to regularly break their ts + cs, (and clearly don't worry about the adverse effect all this has on their reputation) then hoping for them to accept the contract has ended without showing them you are going to take legal action is a lost cause.

(Were that the way they operated, then they would be paying out to a lot of customers)

To succeed in getting this you will need to sue, and not blink at their disgraceful tactics (eg. offering you out of court settlements whilst denying to the court they owe you anything) as your case progresses.

Quentin, tried to PM you but your inbox is full.

Guys_Dad

Quentin wrote: »

Have you complied with the claim conditions to the letter?

As you will now know, their breach is a fundamental one, so do your MCOL on that basis.

So that means you sue for ALL the cashbacks not just the one missing at present.