are mobiles.co.uk still in business?

Ferris

Silk wrote: »

If they owe you money you can submit it the day after the monies were due to you

when would that be from a ts&cs/legal point of view? i guess it should be the day i sent the bill in, but there must be some sort of processing time permitted i would have thought...

Silk

Ferris wrote: »

when would that be from a ts&cs/legal point of view? i guess it should be the day i sent the bill in, but there must be some sort of processing time permitted i would have thought...

It just depends on when you are supposed to receive the cheque according to what you agreed.
If you agreed that you would have a cheque say 21 days after you submitted the claim then it would not be unreasonable to send them a LBA on day 22 stating unless you get a cheque within the next 7 days you will go to court.
When did you expect to get paid ???

mobilejunkie

It won't be 21 days. Think much longer.

1) First, read YOUR t&c at the point of sale. Having ordered from them again this week I notice they have changed - again! With all their t&c they are pretty vague and ambiguous as to when the cheque should arrive. Of late, they have started arriving quicker for once. It will probably be up to two months before it's entirely clear you're not getting paid. HOWEVER, their t&c generally stated that they will process the claims much more quickly. IF YOU HAVEN'T heard in a week after sending it, start to worry. RULES:-

1) Send the claim AS SOON AS THE BILL ARRIVES. That gives you PLENTY of time to take action if you don't get confirmation that it WILL be paid.

I would add that although they HAVE tried it on with me and the people I look after it was rather easy to get them to change their mind and the LBA stage was not necessary. However, had they not succumbed it would have been forthcoming very quickly, shortly followed by legal procedings.

2) If there is not acknowledgement of receipt in a week, SEND AGAIN IT BY RECORDED DELIVERY and CHECK it was delivered via Royal Mail (a) website tracking or (b) if their tracking is not updated CALL RM after another week to check it was delivered and get some form of written confirmation from them.

3) Once you can PROVE it was delivered ON TIME and the correct bill was sent, relax. Start sending emails requesting confirmation that they have received it and that they have approved the claim. You generally hear from them IF they reject it (as you do if they accept it). No news means they may claim they didn't receive it.

4) If they don't respond by now, send a recorded delivery letter requesting confirmation and enclose the bill again.

5) If all else fails, send the LBA and prepare to sue. usually, they then get the message and cough up - IF they believe you know what you're doing and can prove it.

mobilejunkie

sunny wrote: »

Hi MobileJunkie - I too have had no success contacting mobiles.co.uk via email. I'm planning on telephoning mobiles.co.uk on a number I discovered after much searching on their website last night (01923 804444); but if this fails, I think I will take your advice above. Can you tell me what the LBA is and also what the CPW company is??

I have tried twice to submit my recent July bill in respect of a cashback claim, but have not received any acknowledgement of its receipt. (I have another 4 claims to make totalling over £200 cashback as part of a line rental redemption deal). I am an avid fan of MSE and frustrated with myself that I hadn't looked into this seemingly appalling company before purchasing my phone with them. The deal offered with this company was only financially viable for me, provided the cashback comes through, and as I haven't breached any of the t&c, I am determined to take this as far as necessary to ensure I receive it.

Many thanks.

CPW = Carphone Warehouse. You obviously haven't done your research and followed the groundrules!

LBA = Letter Before Action (aka Letter Before proceedings). I recommend you play catchup and read my little guide - one of my long posts on there covers this and most other things are covered too. There's nothin new under the sun; much of what applied to companies like E2Save on there (also CPW!) applies to Mobiles.co.uk - despite others springing up to give them the benefit of the doubt for months on end in times past.

https://forums.moneysavingexpert.com/discussion/558661

Ferris

mobilejunkie wrote: »

It won't be 21 days. Think much longer.

1) First, read YOUR t&c at the point of sale. Having ordered from them again this week I notice they have changed - again! With all their t&c they are pretty vague and ambiguous as to when the cheque should arrive. Of late, they have started arriving quicker for once. It will probably be up to two months before it's entirely clear you're not getting paid. HOWEVER, their t&c generally stated that they will process the claims much more quickly. IF YOU HAVEN'T heard in a week after sending it, start to worry. RULES:-

1) Send the claim AS SOON AS THE BILL ARRIVES. That gives you PLENTY of time to take action if you don't get confirmation that it WILL be paid.

I would add that although they HAVE tried it on with me and the people I look after it was rather easy to get them to change their mind and the LBA stage was not necessary. However, had they not succumbed it would have been forthcoming very quickly, shortly followed by legal procedings.

2) If there is not acknowledgement of receipt in a week, SEND AGAIN IT BY RECORDED DELIVERY and CHECK it was delivered via Royal Mail (a) website tracking or (b) if their tracking is not updated CALL RM after another week to check it was delivered and get some form of written confirmation from them.

3) Once you can PROVE it was delivered ON TIME and the correct bill was sent, relax. Start sending emails requesting confirmation that they have received it and that they have approved the claim. You generally hear from them IF they reject it (as you do if they accept it). No news means they may claim they didn't receive it.

4) If they don't respond by now, send a recorded delivery letter requesting confirmation and enclose the bill again.

5) If all else fails, send the LBA and prepare to sue. usually, they then get the message and cough up - IF they believe you know what you're doing and can prove it.

to be honest sending the bill special delivery (recorded is worse than useless, the unanimous opinion of lots of postal workers i've spoken to on the subject) was going to be my next move. however, since they've confirmed in writing via email that they've received the bill, i'll sit back and give it a little longer before taking that step.

to be honest, all i want right now is confirmation that it will be paid. i'm not in a huge rush to actually get my money, and they can drag their feet all they want (within reason) over that bit, if only they'd get the confirmation right.

as it stands i KNOW i've sent the right bill (as i have it in writing which bills to send from the rep on here), and i KNOW they've received it (as they've told me so in writing). it's just the processing queue that's the problem...

i think i'll give it 21 days before taking any further action...

mobilejunkie

The last person I'd rely on is their rep. Unless it is in writing from them on their headed paper or in an email from their website it's no use as evidence. Messages from people on and via this site don't prove they come from anyone working for the dealer. The rep has a clear history of false promises and misleading people as to which bills to send in etc. The only thing you need worry about is that YOU followed YOUR t&c at the time. THAT is the evidence you WOULD need should they decide not to pay. Only if the "written" confirmation is as described can you claim that they informed you to send in the bill you did.

misha918cc

Mobiles.co.uk contact numbers:

01923 804444
01923 808888
01923 803333

Ring the last number
ask for Sean customer services (he is brill)

I've been chasing for 7 weeks
but only had recipt of claim email, a month ago.
Loads of calls
broken promises of being the next claim to be processed...

I rang Sean today, he is really nice and helpful.
He made the same promises as others there.....
but he actually followed through on them. :j

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your order

---

with Mobiles.co.uk Thu, July 29, 2010 9:43:32 AM


NO REPLY <[EMAIL="noreply_cb&#64;mobiles.co.uk"]noreply_cb@mobiles.co.uk[/EMAIL]
To: misha

---

Dear Customer,

This is to confirm your claim for your line rental has been received and is currently with the cashback team. Please allow up to 7 days for us to approve your claim.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Claim Approved Thu, July 29, 2010 10:01:19 AM


From: NO REPLY <noreply_cb@mobiles.co.uk
To: misha

---

Please do not reply to this email.

Dear Customer,
This is to confirm your line rental claim has been approved and your cheque will be processed shortly.
Kind Regards,


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Claim Paid Thu, July 29, 2010 10:02:27 AM
From:NO REPLY <[EMAIL="noreply_cb&#64;mobiles.co.uk"]noreply_cb@mobiles.co.uk[/EMAIL]>
To: misha

---

Please do not reply to this email.

Dear Customer,

This is to confirm that your claim for your line rental has been processed and a cheque has been issued. Your cheque can take up to 28 days to arrive. This allows for printing and postage time.

Kind Regards,

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

So they do have one employee on the ball. :T

Now just the wait for the cheque.

mobilejunkie

Poor guy. He'll be out on his ear now.

Ferris

this is getting weirder and weirder. could anyone point me toward an LBA guide? i'm sure i've seen a template and some samples on here before. and where in cpw does it need to be sent? thanks!

edit: i think i found the guide in mj's thread linked above. some successful samples would be welcome however!

Anon

mobilejunkie wrote: »

It won't be 21 days. Think much longer.

1) First, read YOUR t&c at the point of sale. Having ordered from them again this week I notice they have changed - again! With all their t&c they are pretty vague and ambiguous as to when the cheque should arrive. Of late, they have started arriving quicker for once. It will probably be up to two months before it's entirely clear you're not getting paid. HOWEVER, their t&c generally stated that they will process the claims much more quickly. IF YOU HAVEN'T heard in a week after sending it, start to worry. RULES:-

1) Send the claim AS SOON AS THE BILL ARRIVES. That gives you PLENTY of time to take action if you don't get confirmation that it WILL be paid.

I would add that although they HAVE tried it on with me and the people I look after it was rather easy to get them to change their mind and the LBA stage was not necessary. However, had they not succumbed it would have been forthcoming very quickly, shortly followed by legal procedings.

2) If there is not acknowledgement of receipt in a week, SEND AGAIN IT BY RECORDED DELIVERY and CHECK it was delivered via Royal Mail (a) website tracking or (b) if their tracking is not updated CALL RM after another week to check it was delivered and get some form of written confirmation from them.

3) Once you can PROVE it was delivered ON TIME and the correct bill was sent, relax. Start sending emails requesting confirmation that they have received it and that they have approved the claim. You generally hear from them IF they reject it (as you do if they accept it). No news means they may claim they didn't receive it.

4) If they don't respond by now, send a recorded delivery letter requesting confirmation and enclose the bill again.

5) If all else fails, send the LBA and prepare to sue. usually, they then get the message and cough up - IF they believe you know what you're doing and can prove it.

I see above that you have used them again recently - would this mean that you would recommend them out of all the CPW sharks (with all the caveats!), as they seem to have the best deals at the moment? Also, have you used their online cashback bill submission (is it reliable?) or using recorded or special delivery?

Many thanks

Anon