Thanks for calling mobiles.co.uk... you may be in the queue for 1 hour!

hambrook

No one is answering the sales number on 01923 803333
And if you call the Customer Service number on No one is answering the sales number on [Out-of-date number removed] you get the message "due to staff sickness you may be in the queue for 1 hour"

We may have a new non-customer service champion. I certainly will not be buying my iphone from such a company, despite the £60 quidco cashback

Are they the only company offering cashback on the iphone 3GS?

OneADay

hambrook wrote: »

Are they the only company offering cashback on the iphone 3GS?

Proabably - part of carphonewarehouse who have exclusive deal to supply iphone I thought.
Could try e2save.co.uk - another site part of CPW

OneADay

Or maybe not e2save don't offer iphone.

Mobiles.co.uk_company_representative

hambrook wrote: »

No one is answering the sales number on 01923 803333
And if you call the Customer Service number on No one is answering the sales number on [Out-of-date number removed] you get the message "due to staff sickness you may be in the queue for 1 hour"

We may have a new non-customer service champion. I certainly will not be buying my iphone from such a company, despite the £60 quidco cashback

Are they the only company offering cashback on the iphone 3GS?

Hi there,

We respond to all emails within 4 hours (generally a lot, lot less) and are experiencing high staff absence currently, as the message warned you. Our customer services are first class, but we emphasise contact via email in order to keep costs low (and deals good) and because we're an online retailer, not a call centre; I'd point out that the 3 largest retail websites in the country, Play.com, Amazon and eBay don't even list a phone number on their site.

Of course you're welcome to not use our site if you prefer telephoning to emailing, but to call us "a non-customer service champion" doesn't seem fair.

To answer your final question, yes, we are the only company offering cashback on the iPhone.

HTH,
Ben

Edinburghlass_2

Ben if you are posting on behalf of the company you need to request permission from the MSE Team. Please email abuse @ moneysavingexpert.com.

Mobiles.co.uk_company_representative

Cool, cheers.

I did put this in my sig, but it doesn't appear to be using my sig for some reason. (Edit - and now it is... The joys of computers...)

Emailed.

Ta
Ben

Edinburghlass_2

No links or urls allowed in signature either

MRC_2

Mobiles_Ben wrote: »

I'd point out that the 3 largest retail websites in the country, Play.com, Amazon and eBay don't even list a phone number on their site.

Play.com's number is easily accessible by scrolling to the bottom of their homepage?

Amazons is easily found by going on Help > Contact us..

Humm...

Mobiles.co.uk_company_representative

Edinburghlass wrote: »

No links or urls allowed in signature either

Hmm, this is troublesome - seeing how it's our company name. I'll see what 'abuse' say, because I think I've just caused a paradox - I have to identify myself, but I can't use a URL... :S

Mobiles.co.uk_company_representative

MRC wrote: »

Play.com's number is easily accessible by scrolling to the bottom of their homepage?

Amazons is easily found by going on Help > Contact us..

Humm...

Hrm, I didn't choose great examples, did I? However, I'm not sure how long it would take to contact either via phone.

My point was, online retailer = cheap deals because online retail = low overheads, which come from offering great customer service in ways that online retail makes possible. We could run a massive headcount call centre and answer all phone calls within 3 rings, but then there'd be no £60 cashback.

I hope you can see where I'm coming from with this?

Regards
Ben

redux

Mobiles.co.uk_company_representative wrote: »

I hope you can see where I'm coming from with this?

Yes. Promoting an ideal which isn't being realised at the moment, and admitting the company is understaffed, which might tempt some people to wonder why.