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  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    "Promoting an ideal which isn't being realised" - how do you mean?

    Email us and we reply within 30 minutes generally, and certainly within our 4h deadline.

    We're not understaffed, other than suffering at the hands of flu currently. Why would we be deliberately understaffed, which is what you seem to be suggesting? :confused:

    Ben
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Mobiles.co.uk_company_representative wrote: »

    Email us and we reply within 30 minutes generally, and certainly within our 4h deadline.

    We're not understaffed, other than suffering at the hands of flu currently. Why would we be deliberately understaffed, which is what you seem to be suggesting? :confused:

    Ben

    Interesting Ben,
    I'm 17 hours waiting for an email and have been on hold this morning for 35 mins and still counting !
    Will keep you posted how I go on ;)
    It's not just about the money
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    Silk wrote: »
    Interesting Ben,
    I'm 17 hours waiting for an email and have been on hold this morning for 35 mins and still counting !
    Will keep you posted how I go on ;)

    Sorry to hear that - let me know.

    Regards,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Mobiles.co.uk_company_representative wrote: »
    Sorry to hear that - let me know.

    Regards,

    Don't worry I will keep you posted ;)
    40 mins now !
    It's not just about the money
  • tylerjaffa
    tylerjaffa Posts: 98 Forumite
    I have been waiting a week for an e-mail! I want to cancel my contract and O2 have already taken my first payment!

    Totally unacceptable, staff sickness or no staff sickness!
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    tylerjaffa wrote: »
    I have been waiting a week for an e-mail! I want to cancel my contract and O2 have already taken my first payment!

    Totally unacceptable, staff sickness or no staff sickness!

    PM me your order number and I'll look into it? That's obviously no good.

    Thanks,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    45 mins and still counting :rolleyes:
    It's not just about the money
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    52 mins now ....will they answer within the hour ??????
    It's not just about the money
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    There are currently a lot of calls queuing for the returns department, they're struggling at the moment and we're doing all we can to help.

    What is it you're trying to do?

    Regards,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • tylerjaffa
    tylerjaffa Posts: 98 Forumite
    Perhaps replying to e-mails within the 3 hours you specify would be helpful!! :mad:
This discussion has been closed.
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