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Silk

Hi Ben,
Yes I need to get it returned so we can get one that works asap

Mobiles.co.uk_company_representative

Email me your order number? ben at mobiles

Regards,

Silk

By the way just got off the phone with O2 ...there was 5 days added to the bill

Silk

Mobiles.co.uk_company_representative wrote: »

Email me your order number? ben at mobiles

Regards,

Hi Ben,
Which number do you want invoice ? transaction ? ticket number ?

Talking to O2 it seems I'm now paying for 2 accounts even though weve not activated the new sim card yet :mad:

Mobiles.co.uk_company_representative

Order number please.

And don't worry, it will all be cancelled and correctly credited in the end, it just looks messy while it's happening.

Thanks,

Silk

Mobiles.co.uk_company_representative wrote: »

Order number please.

And don't worry, it will all be cancelled and correctly credited in the end, it just looks messy while it's happening.

Thanks,

Hi Ben,
Do you mean Order Confirmation Number ?
That was on the email we rec'd back ????
Will email you with that

Silk

Mobiles.co.uk_company_representative wrote: »

Order number please.

And don't worry, it will all be cancelled and correctly credited in the end, it just looks messy while it's happening.

Thanks,

Ok fwd'd the email confirmation to you with order number on it

Mobiles.co.uk_company_representative

Thanks - heading home now but will pick up shortly.

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

Thanks - heading home now but will pick up shortly.

Regards,

Thanks for that, it's over 24 hours since the 1st email now and 3 days before that that we have been trying by phone to sort it out.
I'm not holding out much hope to be honest as I explained to Kelly this morning my partner goes to NY in 8 days time and I need her to have a phone that works up and running after speaking to her and then customer services I would have thought it would have been dealt with today but I was wrong :mad:

patricchio

tylerjaffa wrote: »

I have been waiting a week for an e-mail! I want to cancel my contract and O2 have already taken my first payment!

Totally unacceptable, staff sickness or no staff sickness!

The same thing is happening to me. I sent my request to cancel my contract and return the phone on 1 Aug (9 days after my purchase, so within the 14 days limit) and after 10 days of chasing with more emails and zero replies, I finally managed to speak to returns yesterday (1hr and 20 mins in the queue). Guess what ? They told me that the 14 days have now passed and "it's out of their hands"! I could not believe it... they told me to email "supervisor@mobiles.co.uk"... and guess what (2)? It's now been another 3 days and no reply. In the meantime O2 have started to happily cash in my monthly payments for a mobile which is still in its original package and I desperately want to return but I can't.

Definitely not impressed.
HELP!