Thanks for calling mobiles.co.uk... you may be in the queue for 1 hour!

Silk

An Hour and 3 mins they answered and they are looking for the email now to respond to it so have been put back on hold :eek:

Silk

Quentin wrote: »

Oh no!! You failed! Your target has turned out to be simply unrealistic.

:rotfl::rotfl::rotfl:
I know ...will update in a few mins

Silk

Right latest update.....Daniel has found the email the same as Kelly did yesterday morning and has promised to reply to it with returns details within an hour.
I've explained to Daniel that we are now cancelling the contract rather than get a replacement phone as we have completley lost all faith in the company.
Funny thing is O2 tried ringing and were put on hold but I managed to get through before he did so he gave up too. Don't think he was too happy either :rotfl::rotfl::rotfl:

Mobiles.co.uk_company_representative

Sorry Silk, I'm having a nightmare day but I have asked Returns to sort this as a priority, before you got through. Daniel will sort it all out. Have been reading, yes, but not had chance to respond as yet.

Returns this week have really struggled, I accept the service people have received has not been acceptable and we hope never to have this happen again. Scant consolation I know.

Thanks for your patience, and please do let me know if there's anything further I can do to help.

Silk

Mobiles.co.uk_company_representative wrote: »

Sorry Silk, I'm having a nightmare day but I have asked Returns to sort this as a priority, before you got through. Daniel will sort it all out. Have been reading, yes, but not had chance to respond as yet.

Returns this week have really struggled, I accept the service people have received has not been acceptable and we hope never to have this happen again. Scant consolation I know.

Thanks for your patience, and please do let me know if there's anything further I can do to help.

Hi Ben,
Had the email back from Daniel 1.05 however not good news !

Hello,

Thank you for your e-mail.

We can exchange the handset around for you but unfortunately the handset is out of stock at the moment. We will note on our system that the phone is out of stock and that you can exchange.

So have advised him we are returning phone and cancelling contract. I have also asked that he respond with a returns number within an hour so that it can be included in the package before I go to the PO
To be honest I'm disgusted with the service and responses from your company. Its taken 6 days over 6 hours of phone calls at National Rate and 2 days off work to get to the stage this afternoon of being told you can't replace the phone anyway :mad:

Silk

Mobiles.co.uk_company_representative wrote: »

Daniel will sort it all out.

Hi Ben,
Sorry to say that true to form, Daniel has not responded as expected. So will parcel everything up without a returns number and then I'm off to the PO to send it off recorded del.

Silk

Last Activity: Today 2:41 PM
Viewing Thread Thanks for calling mobiles.co.uk... you may be in the queue for 1 hour!

Hi Ben as you will have seen, phone has now been sent recorded del.
Please ensure contract is cancelled as instructed to Daniel

Mobiles.co.uk_company_representative

Apologies.

Will find out why promises were broken; it obviously shouldn't happen.

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

Apologies.

Will find out why promises were broken; it obviously shouldn't happen.

Regards,

The problem is Ben whereabouts are you going to start looking ?
Are you going to start with why the email on Monday wasn't replied to ?
How about the email that wasn't replied to on Tuesday ?
Maybe you could ask Kelly why she didn't attend to it yesterday morning as she promised or even the girl on customer services shortly afterwards who also promised it would be attended to?
What about asking yourself what happened from when you became involved yesterday morning and I emailed you which you promised to get back to me with ?
Perhaps you could ask Daniel why he didn't send a returns number with instructions instead of replying with an out of stock email ?
Whats going to happen about my 2 days off work 6 hours of phone calls and postage costs ???????????
Meanwhile the situation now remains that I have got a partner going to NY for a few weeks without a phone sorted :mad:

Mobiles.co.uk_company_representative

Silk wrote: »

Hi Ben,
Just keeping this in the thread where it started !
Is your Ops Mgr going to address the issues in my post yesterday ????

Absolutely, they're aware of the thread and I forwarded that post.

Also I asked earlier ...Are you -removed- ?

This account is used by various staff members to try and resolve problems. As most of us aren't customer-facing, and to keep the correct contact procedures in place we'd prefer to not identify ourselves individually.

Regards,