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Quentin

Guys_Dad wrote:

Only in your mind(s?) old son

Why do you keep calling me "old son"? How have I been giving the impression you are my father, and I am really Guy?

Or is it designed to cause some sort of reaction which you can then post your unnecessary abusive analysis of?

Mobiles.co.uk_company_representative

Quentin wrote: »

This all came about by his refusal to admit to being a senior manager (marketing).

It doesn't matter how many reps post, but all this evasion justs raises more questions.

Hi Quentin,

I didn't refuse to admit anything, I'm just trying to keep this business-like and in line with MSE's expectation of what this type of account is for.

Yes, I personally am a Senior Manager at Mobiles.co.uk. This account however will be used by different people over time and I don't want anyone assuming that things said in future come from a Senior Manager, or that the person responding has the power to change everything instantly. Confirming my job title just creates problems so I didn't do it - no evasion is involved.

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

Well, right now it's just little old me; but the account will be delegated once I have a feel for the type of person I need running it.
Regards,

Hi ??????,
But you said earler .................

This account is used by various staff members to try and resolve problems. As most of us aren't customer-facing, and to keep the correct contact procedures in place we'd prefer to not identify ourselves individually.

So I don't understand if one minute you are saying it's Ben and then another post you are saying it could be anybody ?????

Mobiles.co.uk_company_representative wrote: »

As such, and because I don't think it really matters (unless you can explain why it might?) the account is simply "Company Representative" and what my name is doesn't really make any difference.

In my experiance in business it's always polite and professional to know who exactly it is that you are talking to
No disrespect to "cleaners", but as an example, if I phone my Bank to talk about my account I don't expect to be talking to one of the cleaners :rotfl::rotfl::rotfl:
All this secrecy with smoke and mirrors is not doing this situation any good whatsoever

Silk, phone received, cancellation underway, someone will be in touch very shortly with an apology and compensation.

Thanks for letting me know

Womaniser

Mobiles.co.uk_company_representative wrote: »

....We respond to all emails within 4 hours (generally a lot, lot less).....

So why haven't you responded to an email I sent to you on 15th June 2009? And yes, I frequently check my spam filter.

Guys_Dad

Quentin wrote: »

Why do you keep calling me "old son"? How have I been giving the impression you are my father, and I am really Guy?

Or is it designed to cause some sort of reaction which you can then post your unnecessary abusive analysis of?

No, Guy is much more objective and fair minded than you seem to be, so no confusion. ( But it might be one of my team that has written this and not me and I might be using evasion tactics, have you considered that? )

But I do thank you for one thing. Responding to to your ongoing attacks on mobiles.co.uk and Ben hasn't half got my post count up.

Quentin

Mobiles.co.uk_company_representative wrote: »

I didn't refuse to admit anything

You don't like these exchanges to be carried on.

But are you expecting to get free reign to post things like this?

When I posted that you were "senior manager", you posted back (with what motive?):

I made no such claim as to my position within the company

Upset at your insinuation I was lying, I gave you chapter and verse and reproduced your claim to be a "senior manager". Your response was not to apologise for the slur, but to go and try and remove the "evidence" and edit out senior manager! Then you today came up with the excuse you had "forgotten" you had told us this, but still after all this it seems you are now saying you always were open about all this!

Mobiles.co.uk_company_representative

Quentin,

As everything I say or any explanation I give is turned by you into an effort to make me out to be a liar and a cheat I don't feel it's productive to continue this discussion.

I'm perfectly happy that I've replied to all of your points either here or on other threads, and yet you still manage to turn my apology and explanation into a sinister conspiracy to... I'm not actually sure what; pretend to not be a Senior Manager?

If you feel I have insulted you then I apologise, thanks for your comments, and best wishes.

Silk - on MSE you are speaking to Mobiles.co.uk. Whomever is replying is doing so on behalf of the company, their presence here (whether they're a cleaner or the MD) is approved and what they say represents the company's position. This is how MSE wants it and they are our hosts, so I keep it impersonal.

Regards,

Mobiles.co.uk_company_representative

Womaniser wrote: »

So why haven't you responded to an email I sent to you on 15th June 2009? And yes, I frequently check my spam filter.

Apologies - was this a sales enquiry, or Customer Service?

If the issue is still unresolved then please feel free to PM me here.

Thanks,

Womaniser

Mobiles.co.uk_company_representative wrote: »

Apologies - was this a sales enquiry, or Customer Service?

If the issue is still unresolved then please feel free to PM me here.

Thanks,

It was for customer service. I'll PM you the original email, thank you.

Womaniser

Mobiles.co.uk_company_representative wrote: »

Apologies - was this a sales enquiry, or Customer Service?

If the issue is still unresolved then please feel free to PM me here.

Thanks,

Womaniser wrote: »

It was for customer service. I'll PM you the original email, thank you.

Did you receive my PM as I haven't received a reply yet!?