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mobilejunkie

Perhaps the fact nothing happened and he's been caught out on here yet again may help you achieve more than the mobile phone car charger or holder they gave to someone else! Means waiting another 28 days though. 14 days can mean 56 of course. 2010 isn't THAT far away...

:rotfl:

dhil1on

Worst customer service I've ever had.

mobilejunkie

dhil1on wrote: »

Worst customer service I've ever had.

then you've come to the right place. The "senior manager" rep on here reckons he has personally helped 150 others on here - but they weren't really disgruntled customers!

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

then you've come to the right place. The "senior manager" rep on here reckons he has personally helped 150 others on here - but they weren't really disgruntled customers!

I said I'd had 150 PMs from people asking questions, etc, not problems.

Please stop making using MSE such a thankless task for me. I'm trying to help and you always feel you have to get involved with quotes out of context or tales of other CPW companies completely unrelated to either the problem or my company.

Regards,

Mobiles.co.uk_company_representative

dhil1on wrote: »

Worst customer service I've ever had.

Dhil1on,

I'm looking into your PM at the moment.

You received your phone this morning, and as you say you have already had a reply from Returns Department to your query advising you what to do and you should follow their advice. I shall be replying shortly as well; I don't think this is a bad level of customer service?

Thanks,

Silk

Originally Posted by Mobiles.co.uk company representative
That's disappointing - I gave the solution to Returns on Thursday. I shall chase it up for you now - obviously I don't (can't) run the whole company myself. Rest assured that the cancellation is done and compensation for the hassle will be on its way.

Please allow up to 28 days for delivery.

Thanks,

Originally Posted by Mobiles.co.uk company representative
I think I've been upfront about the fact that the Returns Department are struggling right now, so I've been doing my best to support them both on here and internally. I understand completely, I wouldn't want it to happen to me, and I can only apologise and work to fix things.

Cheques currently take up to 28 days to arrive after we request them from CPW's secure printer. I was saying it before someone else did.

Thanks,

I'm trying to keep these together where they belong I'm sure you understand it gets very confusing and easily mixed up when you reply on other threads too
So to clarify where we are up to with this are you saying that you instructed the returns dept on Thursday to compensate me in the form of a cheque for my time trouble and expences etc etc etc ?

Did you miss this ??????????????

Mobiles.co.uk_company_representative

Silk wrote: »

Did you miss this ??????????????

Hi,

No - see PM.

Thanks,

Silk

Mobiles.co.uk_company_representative wrote: »

Hi,

No - see PM.

Thanks,

Ok,
Got it and replied with details

dhil1on

Mobiles.co.uk_company_representative wrote: »

Dhil1on,

I'm looking into your PM at the moment.

You received your phone this morning, and as you say you have already had a reply from Returns Department to your query advising you what to do and you should follow their advice. I shall be replying shortly as well; I don't think this is a bad level of customer service?

Thanks,

After over 80mins on the phone without reply 5 emails sent today not bad customer service - please go ahead and tell me what is.
In regards to your message I think from the picture it is pretty clear below what I was returning my phone for:
It clearly states in the red box "your monthly line rental AFTER redemption" correct? But this is not the case, and I do not see why I have to pay for a return because your website is not clear.

Mobiles.co.uk_company_representative

dhil1on wrote: »

After over 80mins on the phone without reply 5 emails sent today not bad customer service

Sorry, obviously I didn't know this - but we do reply straight away to let you know how long a proper reply will be, which I think is 4 hours.

In regards to your message I think from the picture it is pretty clear below what I was returning my phone for:
It clearly states in the red box "your monthly line rental AFTER redemption" correct? But this is not the case, and I do not see why I have to pay for a return because your website is not clear.

I have sent you a PM regarding this.

Thanks,
Ben